Adult Social Care Workforce Programme Values behaviours workforce

Adult Social Care Workforce Programme Values, behaviours & workforce strategy SE Cluster Group Meeting, Gatwick 22 September 2014

Oxfordshire’s workforce programme • Scope & focus: – Wider social care workforce - all internal and external social care services and roles supporting adults and older people, including carers & volunteers – Healthcare roles that are enablers for the social care workforce – Dementia learning & development framework for both health and social care • Objectives Year 1: – Deliver the 4 key projects – Plan for the future & secure funding • OCC lead working closely with Oxfordshire Association of Care Providers (OACP) & stakeholders including: – Oxfordshire Clinical Commissioning Group, Oxfordshire Council for Voluntary Action, Carers Oxfordshire, Oxford Health NHS Trust, Health Education Thames Valley

Projects & deliverables Project / work-stream Deliverables Assistive technology • 18 training sessions for a total of 216 social and health care workers and professionals • 250 installations of stand-alone assistive technology and 260 installations of "Just Checking" kits Dementia learning & development • Dementia Learning & Development Framework for Health & Social Care • Dementia training for care workers - 319 people trained via 7 different course types • Specialist dementia training - 32 workers social workers trained in two stages Values & behaviours based recruitment pilot • Develop Values & Behaviours Framework • Pilot & evaluation with up to 6 social care providers Workforce strategy • Comprehensive strategy & action plans to grow capacity and develop skills, knowledge and capability

Developing the strategy - key groups Group Role Workforce Strategy Group • • • Develop and agree the high level strategy Identify topics for the Task & Finish Groups Oversee the development of action plans Workforce Reference Group • Provide advice and guidance, individually and collectively, on key aspects of the strategy & action plans and other work-streams Task & Finish Groups • Translate the ambitions of the high level workforce strategy developed by the Workforce Strategy Group into proposals and plans for action. Provider conference(s) • Timing TBC but likely to use these to engage with social care providers to develop the workforce strategy & action plans

Where have we got to? Workforce strategy Aim & purpose Scope & duration Relationship to other plans Owners & stakeholders Starting principles Vision Context & drivers Key issues & priorities Values & behaviours Outcomes - what the strategy will deliver • Action plans • Bids for future funding ü ü ü ü • • •

Our vision for the workforce Our vision is for a skilled, empowered & dynamic workforce which works together and is proud to support people to live the life they want to live

Over-arching priorities 1. Increase recruitment & improve retention of people with the values & behaviours needed to provide high quality care and support to people who need it. 2. Increase the capability of the workforce to: a) b) c) d) e) Deliver care and support which helps people to live well and independently in their own home and to avoid unnecessary hospital or care home admissions Care for adults and older people with a range of needs and complex long term conditions, including dementia and end of life care needs Communicate effectively with people who use care and support services and others who help deliver high quality social and health care Provide support for family carers Make best use of assistive technology & equipment 3. Enablers: – Data & intelligence – Communications & engagement – Commissioning & contracting

Priority groups • • Direct care workers, home support Direct care workers, in care homes Nurses in care homes Managers & leaders of these groups

Values & behaviours recruitment pilot • 6 social care employers selected for phase one, including OCC Daytime Support Services • OCC providing: – Training in values & behaviours-based interviewing – Personality profiling with Sticky People – One to one and group support • Objectives: – Try out & evaluate a great idea with local social care employers – Support & motivate employers to: • Try this new approach to attraction & recruitment • Reflect on their other employment practices & make changes that will help to attract, recruit & retain people with the right values & behaviours to deliver great care and support – Capture & share the learning across the sector – Make values & behaviours-based recruitment a dominant approach to selection

Which values? 10

Values & behaviours framework • • • Dignity and respect Caring Working in partnership Commitment to quality care Learning and reflection Feedback your thoughts until 16 th September at: https: //consultations. oxfordshire. gov. uk/consult. ti/ workforcevandb/consultation. Home

Turning values into practice

Where have we got to? Values & behaviours pilot ü Foundations in place ü Values & behaviours framework ü Providers signed up • Develop the project approach, plan & timetable • Engage & motivate sample providers • Capture & share learning

Issues & challenges Workforce strategy • Linking up internal & external workforce considerations • Capacity to assess capacity! • Provider / OACP involvement & credibility • Squeezed timescale • Communications & engagement for coproduction Values & behaviours • Missing a project lead • Scarce consultancy? • Communications & engagement • Response from providers for older people • Handling related issues – pay, terms & conditions, culture etc.

Comments & questions? Rachel Lawrence Workforce Programme Manager Oxfordshire County Council 07919 298290 rachel. lawrence@oxfordshire. gov. uk