ADOBE EXPERIENCE MANAGER MAINTENANCE UPGRADE FIX INSTALLATION Customer

ADOBE EXPERIENCE MANAGER: MAINTENANCE – UPGRADE – FIX INSTALLATION Customer Care Office Hours AGENDA: Presentation – 30 mins Q&A Feedback © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

AGENDA Maintenance and monitoring Upgrade: Best practices Product fixes installation: Best practices © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Maintenance © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Maintenance Tar. MK Yes Mongo. MK No No Default Window Daily On Demand Lucene Binaries Cleanup Yes Daily Data Store Garbage Collection Yes Weekly Workflow Purge Yes Weekly Audit. Log Maintenance Task Yes Weekly Version Purge Yes Weekly Project Purge Yes Weekly Maintenance Task Online Revision Cleanup - Full and Tail Compaction Offline Revision Cleanup Yes Weekly Purge of ad-hoc tasks Custom Maintenance Tasks - public class Delete. Temp. Files. Task implements Job. Executor {. . } For more information on AEM Maintenance Tasks, please refer: https: //helpx. adobe. com/ca/experience-manager/6 -4/sites/deploying/using/revision-cleanup. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Monitoring © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Monitoring System Overview Dashboard © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Monitoring Health Reports https: //helpx. adobe. com/experience-manager/6 -4/sites/administering/using/operations-dashboard. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Monitoring Charts © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Monitoring Diagnosis Tools https: //helpx. adobe. com/customer-care-office-hours/aem-monitoring-instance-repository-performance. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Upgrade: Best practices © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Upgrade code and customisations Pattern Detector Compatibility Package: Native, Compatibility, Legacy Dialog Conversion Tool For more information on a dialog conversion tool in AEM, please refer: https: //helpx. adobe. com/experience-manager/6 -4/sites/developing/using/dialog-conversion. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Upgrade compatibility Lazy Content Migration Repository Restructuring in AEM 6. 4 Don’t mix Coral. UI 3 -based or Coral. UI 2 -based set on a page For more information on repository restructuring in AEM, please refer: https: //helpx. adobe. com/experience-manager/6 -4/sites/deploying/using/repository-restructuring. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Product fixes installation: Best practices © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Maintenance Release Vehicle Definitions Quarterly: Service Pack Quarterly: Cumulative Fix Pack (once SP ends for a version) For more information on Maintenance Release Vehicle Definitions Tool in AEM, please refer: https: //helpx. adobe. com/experience-manager/6 -4/sites/deploying/using/maintenance-release-vehicledefinitions. html © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Product fixes install: Best practices SP / CFP uninstall is not supported Take a full back-up before fix installs Read release notes (What's fixed/dependencies) Validating Packages Monitor the logs No official patches in …/crx-quickstart/install © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Common Issues Faced by customers Maintenance/Monitoring Lack of maintenance can lead to full disk space Next compaction duration Upgrade performed with no code validation Not tested on lower environment Fix installation Non validated packages No backup taken before any installation © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Key learnings and Takeaways Maintenance/Monitoring Revision cleanup Operations dashboard Upgrade Plan it, test it Don’t wait the end of life of your version Fix installation Always backup your system Review the release notes Plan their installation © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.