ADKAR INFOGRAPHIC 1 WRITE YOUR SUBTITLE HERE PRECONTEMPLATION

ADKAR INFOGRAPHIC 1 WRITE YOUR SUBTITLE HERE PRE-CONTEMPLATION PREPARATION ACTION MAINTENANCE A D K A R AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT It’s important to realize Understanding that There’s no point in trying Knowing how to do During this stage, you that by implementing there’s a need for change to implement change something doesn’t should also be on the change, you require and wanting change to unless the people whose necessarily mean that you lookout for areas where employees to step outside happen are two different jobs are changing know can do it in practice. the new process isn’t of their comfort zone. things. When people how to get things done. Here’s a simple example. serving you or is They aren’t going to do so honestly want to see Getting through this step When you were a kid, you demotivating your staff. willingly unless you can. positive change, they’ll go. could be as simple as. knew that to ride a. For instance, if you’ve. ENABLEMENT ZONE ENGAGEMENT ZONE

ADKAR INFOGRAPHIC 2 WRITE YOUR SUBTITLE HERE PRE-CONTEMPLATION PREPARATION ACTION MAINTENANCE A D K A R AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT It’s important to realize Understanding that There’s no point in trying Knowing how to do During this stage, you that by implementing there’s a need for change to implement change something doesn’t should also be on the change, you require and wanting change to unless the people whose necessarily mean that you lookout for areas where employees to step outside happen are two different jobs are changing know can do it in practice. the new process isn’t of their comfort zone. things. When people how to get things done. Here’s a simple example. serving you or is They aren’t going to do so honestly want to see Getting through this step When you were a kid, you demotivating your staff. willingly unless you can. positive change, they’ll go. could be as simple as. knew that to ride a. For instance, if you’ve. ENABLEMENT ZONE ENGAGEMENT ZONE

ADKAR INFOGRAPHIC 3 WRITE YOUR SUBTITLE HERE AWARENESS DESIRE To instill a desire for To create awareness of change, people need to the need for change, you know why it’s good need everybody who is for them. For example, affected by it to be aware they might not care that of the issues that the business’s profits are triggered the initiative. low. But they will care if That might mean sharing they know that low some uncomfortable profitability may lead to truths, but if people don’t the business freezing understand the problem wage increases, having to with the old way of implement layoffs, or even working. closing down. KNOWLEDGE There’s no point in trying to implement change unless the people whose jobs are changing know how to get things done. Getting through this step could be as simple as showing them how you want them to work from now on and where they fit into the process flow. However, people might also need training. ABILITY When you implement a new process, you don’t want to risk any “oops” moments. Hands-on training is the best training, and once people have demonstrated their ability, you can be reasonably confident that there won’t be any costly errors later on. REINFORCEMENT During this stage, you should also be on the lookout for areas where the new process isn’t serving you or is demotivating your staff. For instance, if you’ve overestimated a person or department’s capacity and there’s a bottleneck in the process, people will feel overworked and stressed out.

ADKAR INFOGRAPHIC WRITE YOUR SUBTITLE HERE A D K A R AWARENESSOF THE NEED FOR CHANGE DESIRE TO SUPPORT THE CHANGE KNOWLEDGE OF HOW TO CHANGE ABILITYTO DEMONSTRATE SKILLS AND BEHAVIORS REINFORCEMENTTO MAKE CHANGES STICK 4

Análisis Pestel WRITE YOUR SUBTITLE HERE AWARENESS To create awareness of the need for change, you need everybody who is affected by it to be aware of the issues that triggered the initiative. That might mean sharing some uncomfortable truths, but if people don’t. DESIRE To create awareness of the need for change, you need everybody who is affected by it to be aware of the issues that triggered the initiative. That might mean sharing some uncomfortable truths, but if people don’t. KNOWLEDGE To create awareness of the need for change, you need everybody who is affected by it to be aware of the issues that triggered the initiative. That might mean sharing some uncomfortable truths, but if people don’t. ABILITY To create awareness of the need for change, you need everybody who is affected by it to be aware of the issues that triggered the initiative. That might mean sharing some uncomfortable truths, but if people don’t. REINFORCEMENT To create awareness of the need for change, you need everybody who is affected by it to be aware of the issues that triggered the initiative. That might mean sharing some uncomfortable truths, but if people don’t. 5

ADKAR INFOGRAPHIC 6 WRITE YOUR SUBTITLE HERE A To create awareness of the need for change, you need everybody who is affected by D K A R To create awareness of the need for change, you need everybody who is affected by

ADKAR INFOGRAPHIC WRITE YOUR SUBTITLE HERE CURRENT TRANSITION FUTURE A D K A R AWARENESS: OF THE NEED FOR CHANGE DESIRE: TO SUPPORT THE CHANGE KNOWLEDGE: OF HOW TO CHANGE ABILITY: TO DEMONSTRATE SKILLS AND BEHAVIORS REINFORCEMENT: TO MAKE CHANGES STICK 7

ADKAR INFOGRAPHIC 8 WRITE YOUR SUBTITLE HERE A D K A R It’s important to realize Understanding that There’s no point in trying Knowing how to do During this stage, you that by implementing there’s a need for change to implement change something doesn’t should also be on the change, you require and wanting change to unless the people whose necessarily mean that you lookout for areas where employees to step outside happen are two different jobs are changing know can do it in practice. the new process isn’t of their comfort zone. things. When people how to get things done. Here’s a simple example. serving you or is They aren’t going to do so honestly want to see Getting through this step When you were a kid, you demotivating your staff. willingly unless you can. positive change, they’ll go. could be as simple as. knew that to ride a. For instance, if you’ve. AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT

ADKAR INFOGRAPHIC 9 WRITE YOUR SUBTITLE HERE AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT It’s important to realize Understanding that There’s no point in trying Knowing how to do During this stage, you that by implementing there’s a need for change to implement change something doesn’t should also be on the change, you require and wanting change to unless the people whose necessarily mean that you lookout for areas where employees to step outside happen are two different jobs are changing know can do it in practice. the new process isn’t of their comfort zone. things. When people how to get things done. Here’s a simple example. serving you or is They aren’t going to do so honestly want to see Getting through this step When you were a kid, you demotivating your staff. willingly unless you can. positive change, they’ll go. could be as simple as. knew that to ride a. For instance, if you’ve.

ADKAR INFOGRAPHIC 10 WRITE YOUR SUBTITLE HERE AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT It’s important to realize Understanding that There’s no point in Knowing how to do During this stage, you that by implementing there’s a need for trying to implement something doesn’t should also be on the change, you require change and wanting change unless the necessarily mean that lookout for areas where employees to step change to happen are people whose jobs are you can do it in practice. the new process isn’t outside of their comfort two different things. changing know how to Here’s a simple example. serving you or is zone. They aren’t going When people honestly get things done. Getting When you were a kid, demotivating your staff. to do so willingly unless want to see positive through this step could you knew that to ride a a For instance, if you’ve you can. change, they’ll go. be as simple as. bicycle, you would. overestimated a person.

ADKAR INFOGRAPHIC 11 WRITE YOUR SUBTITLE HERE AWARENESS KNOWLEDGE REINFORCEMENT It’s important to realize that by There’s no point in trying to During this stage, you should also implementing change, you require implement change unless the be on the lookout for areas where employees to step outside of their people whose jobs are changing the new process isn’t serving you comfort zone. They aren’t going to know how to get things done. or is demotivating your staff. For do so willingly unless you can. Getting through this step could be. instance, if you’ve overestimated. DESIRE ABILITY Understanding that there’s a need Knowing how to do something for change and wanting change to doesn’t necessarily mean that you happen are two different things. can do it in practice. Here’s a When people honestly want to see simple example. When you were a positive change, they’ll go. kid, you knew that to ride a.

ADKAR INFOGRAPHIC 12 WRITE YOUR SUBTITLE HERE AWARENESS KNOWLEDGE REINFORCEMENT It’s important to realize that by There’s no point in trying to During this stage, you should also implementing change, you require implement change unless the be on the lookout for areas where employees to step outside of their people whose jobs are changing the new process isn’t serving you comfort zone. They aren’t going to know how to get things done. or is demotivating your staff. For do so willingly unless you can. Getting through this step could be. instance, if you’ve overestimated. DESIRE ABILITY Understanding that there’s a need Knowing how to do something for change and wanting change to doesn’t necessarily mean that you happen are two different things. can do it in practice. Here’s a When people honestly want to see simple example. When you were a positive change, they’ll go. kid, you knew that to ride a a.

ADKAR INFOGRAPHIC 13 WRITE YOUR SUBTITLE HERE AWARENESS 50% DESIRE 65% KNOWLEDGE 90% ABILITY 75% REINFORCEMENT 40%

ADKAR INFOGRAPHIC 14 WRITE YOUR SUBTITLE HERE It’s important to realize that by implementing change, you require. Understanding that there’s a need for change and wanting change to happen. There’s no point in trying to implement change unless the people whose jobs. Knowing how to do something doesn’t necessarily mean that you can do it. During this stage, you should also be on the lookout for areas where the new. A K R D A

ADKAR INFOGRAPHIC 15 WRITE YOUR SUBTITLE HERE A D K A R It’s important to realize Understanding that there’s There’s no point in trying Knowing how to do During this stage, you that by implementing a need for change and to implement change something doesn’t should also be on the change, you require wanting change to happen unless the people whose necessarily mean that you lookout for areas where employees to step outside are two different things. jobs are changing know can do it in practice. Here’s the new process isn’t of their comfort zone. They When people honestly how to get things done. a simple example. When serving you or is aren’t going to do so want to see positive Getting through this step you were a kid, you knew demotivating your staff. willingly unless you can. change, they’ll go. could be. that to ride a a. For instance, if you’ve.

ADKAR INFOGRAPHIC 16 WRITE YOUR SUBTITLE HERE A D K A R It’s important to realize Understanding that there’s There’s no point in trying Knowing how to do During this stage, you that by implementing a need for change and to implement change something doesn’t should also be on the change, you require wanting change to happen unless the people whose necessarily mean that you lookout for areas where employees to step outside are two different things. jobs are changing know can do it in practice. Here’s the new process isn’t of their comfort zone. They When people honestly how to get things done. a simple example. When serving you or is aren’t going to do so want to see positive Getting through this step you were a kid, you knew demotivating your staff. willingly unless you can. change, they’ll go. could be. that to ride a a. For instance, if you’ve.

ADKAR INFOGRAPHIC 17 WRITE YOUR SUBTITLE HERE AWARENESS DESIRE KNOWLEDGE ABILITY It’s important to realize Understanding that there’s There’s no point in trying Knowing how to do that by implementing a need for change and to implement change something doesn’t change, you require wanting change to happen unless the people whose necessarily mean that you employees to step outside are two different things. jobs are changing know can do it in practice. Here’s of their comfort zone. They When people honestly how to get things done. a simple example. When aren’t going to do so want to see positive Getting through this step you were a kid, you knew willingly unless you can. change, they’ll go. could be. that ride a bicycle. REINFORCEMENT During this stage, you should also be on the lookout for areas where the new process isn’t.

ADKAR INFOGRAPHIC WRITE YOUR SUBTITLE HERE It’s important to realize that by implementing change, you require employees to step outside of their comfort zone. They aren’t going to do so willingly unless you can. Understanding that there’s a need for change and wanting change to happen are two different things. When people honestly want to see positive change, they’ll go. There’s no point in trying to implement change unless the people whose jobs are changing know how to get things done. Getting through this step could be. Knowing how to do something doesn’t necessarily mean that you can do it in practice. Here’s a simple example. When you were a kid, you knew that ride a bicycle. During this stage, you should also be on the lookout for areas where the new process isn’t serving you or is demotivating your staff. For instance, if you’ve overestimated AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT 18

ADKAR INFOGRAPHIC 19 WRITE YOUR SUBTITLE HERE AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT It’s important to Understanding that There’s no point in Knowing how to do During this stage, you realize that by there’s a need for trying to implement something doesn’t should also be on the implementing change, change and wanting change unless the necessarily mean that lookout for areas you require employees change to happen are people whose jobs are you can do it in where the new to step outside of their two different things. changing know how to practice. Here’s a process isn’t serving comfort zone. They When people honestly get things done. simple example. When you or is demotivating aren’t going to do so. want to see positive Getting through this you were a kid, your staff. For change. step could be. knew that to ride. instance, if you’ve.

ADKAR INFOGRAPHIC 20 WRITE YOUR SUBTITLE HERE A D A It’s important to realize that by implementing change, you require employees to step outside of their comfort zone. They K aren’t going to do so It’s important to realize willingly unless you can. that by implementing change, you require employees to step outside of their comfort zone. They R aren’t going to do so It’s important to realize willingly unless you can. It’s important to realize that by implementing change, you require employees to step outside of their comfort zone. They aren’t going to do so willingly unless you can.