Additional Title Text Enhancing Customer Collaboration With QADs

Additional Title Text Enhancing Customer Collaboration With QAD’s Managed EDI Carlos García – Global EDI Services Director, QAD Ewan Friend – Managing Director, Data Interchange | Building the Effective Enterprise

Enhancing Customer Collaboration With QAD’s Managed EDI Safe Harbor Statement The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. | Building the Effective Enterprise 2

Enhancing Customer Collaboration With QAD’s Managed EDI Session Objectives ■ Get a basic understanding of § § ■ ■ What is QAD Managed EDI High level architecture Solution components New available functionality Delivery model Introduce Partnership with Data Interchange Product demonstration The value proposition | Building the Effective Enterprise 3

Enhancing Customer Collaboration With QAD’s Managed EDI Agenda ■ Background ■ QAD Managed EDI § § § ■ ■ What is QAD Managed EDI High level architecture Solution components New available functionality Delivery model Introduce Partnership with Data Interchange Product demonstration The value proposition Summary | Building the Effective Enterprise 4

Enhancing Customer Collaboration With QAD’s Managed EDI Background | Building the Effective Enterprise

Enhancing Customer Collaboration With QAD’s Managed EDI Background ■ ■ Today EDI is a key customer requirement Used in all QAD verticals Business critical From an strategic point of view, QAD wanted to § Complement EDI e. Commerce § Provide a complete EDI solution § Provide an “on demand” EDI solution | Building the Effective Enterprise 6

Enhancing Customer Collaboration With QAD’s Managed EDI QAD Managed EDI | Building the Effective Enterprise

Enhancing Customer Collaboration With QAD’s Managed EDI What is QAD Managed EDI? ■ A complete set of services that complement and expand QAD’s current EDI solution to provide a complete end-to-end EDI solution ■ Standard QAD EDI offering for § QAD On Demand § QAD On Premise ■ QAD Managed EDI is composed of § An EDI Translation and Communication Service ■ Complemented with Application Managed Services for EDI e. Commerce | Building the Effective Enterprise 8

Enhancing Customer Collaboration With QAD’s Managed EDI Basic EDI Architecture On Demand On Premise / On Demand VAN TP EDI QAD EDI SNF EDI e. Commerce QAD Station Direct Communication Translation QME Base Support Service | Building the Effective Enterprise ERP Integration AMS for EDI e. C 9

Enhancing Customer Collaboration With QAD’s Managed EDI Delivery Model ■ QAD Managed is provided by § QAD Global EDI Services − − Is the single point of contact for the customer Initial Implementation On-going support services QAD takes full responsibility for all the EDI aspects (End-to. End) § A partnership with Data Interchange − Provides supporting software in the background − Completes integrated service delivery ■ Integrated with QAD § Incident reporting through the QAD Support Portal | Building the Effective Enterprise 10

Enhancing Customer Collaboration With QAD’s Managed EDI The QAD EDI Services Team ■ Team of experienced professionals § Up to 20 years of experience ■ Located in the US and EMEA ■ EDI Competence Center located in Barcelona ■ 40 EDI Professionals § With deep field expertise § Deep knowledge of QAD Applications ■ Languages covered § English, French, Dutch, Spanish, Portuguese, German, Italian | Building the Effective Enterprise 11

Enhancing Customer Collaboration With QAD’s Managed EDI Service Security & Availability (I) ■ Service availability during 2012 § Availability for 99. 9982% § Down time less than 62 minutes during the last 12 months ■ Service monitored 24 x 7 § EPIC errors (including file processing errors) § EPIC system monitoring (hardware) § Communications availability | Building the Effective Enterprise 12

Enhancing Customer Collaboration With QAD’s Managed EDI Service Security & Availability (II) ■ Application errors are analyzed and routed § Previously found – non critical – mail alert § Previously found – critical – mobile alert § Not previously found – critical – mobile alert ■ Hosting infrastructure § Non-critical – mail alert § Critical – mobile alert ■ Communications channel § Monitored every 5 minutes from the outside − On failure is placed on retry − After a period routed through mobile alert | Building the Effective Enterprise 13

Enhancing Customer Collaboration With QAD’s Managed EDI Connectivity ■ Thousands of connections available ■ No VAN interconnection costs § DINET, Sterling Commerce, Covisint, IBM, GXS, Inovis, Indra, Intesa, Easylink (AT&T), BT Infonet, Map, BT EDI*NET, T-Systems, EDS, Telefonica, EDIServ, Multilateral ■ Direct connections to any partner supporting § § § AS 2 (http and https) OFTP and OFTP 2 over ISDN and TCP/IP X 400 (P 1/P 2 connections) SMTP (Outbound) ENX and ANX TCP/IP | Building the Effective Enterprise 14

Enhancing Customer Collaboration With QAD’s Managed EDI Translation capabilities ■ Thousands of connections available § § § ANSI X 12 EDIFACT VDA ODETTE EANCOM TRADACOM ■ Other non-EDI formats supported § XML § CSV § Flat files | Building the Effective Enterprise 15

Enhancing Customer Collaboration With QAD’s Managed EDI QAD Managed EDI to date… ■ QAD Managed EDI has been piloted § With 22 different QAD customers § Covering EMEA and NA § Covering the following verticals − Automotive − Foods & Beverage − Life Sciences | Building the Effective Enterprise 16

Enhancing Customer Collaboration With QAD’s Managed EDI Trading Partners Connected | Building the Effective Enterprise 17

Enhancing Customer Collaboration With QAD’s Managed EDI Additional Services ■ Supplier on boarding ■ Application Managed Services for EDI e. Commerce ■ Proactive monitoring | Building the Effective Enterprise 18

Enhancing Customer Collaboration With QAD’s Managed EDI The QME Dashboard | Building the Effective Enterprise 19

Enhancing Customer Collaboration With QAD’s Managed EDI Partnership with Data Interchange | Building the Effective Enterprise

Data Interchange - Introduction | Building the Effective Enterprise 21

Data Interchange - It’s now time to get going…… Its time to get going www. Data. Interchange. com www. datainterchange. com | Building the Effective Enterprise 22

Enhancing Customer Collaboration With QAD’s Managed EDI Product Demonstration | Building the Effective Enterprise

Enhancing Customer Collaboration With QAD’s Managed EDI The Value Proposition | Building the Effective Enterprise

Enhancing Customer Collaboration With QAD’s Managed EDI The Value Proposition ■ ■ ■ End to End Solution One Step Shop Concept Fully integrated with QAD Applications Completes QAD’s On Demand offering Allows customers to § § § Increase focus on core business Limit the effect of limited internal resources bandwidth. Minimize backlog of high-priority IT Projects Benefit from EDI without requiring any EDI knowledge Improve the effectiveness of existing EDI links with customers and suppliers ■ Standardize a global approach for EDI deployment and support | Building the Effective Enterprise

Full Session Title Summary | Building the Effective Enterprise 26

Enhancing Customer Collaboration With QAD’s Managed EDI Summary ■ Completes EDI e. Commerce to an End to End EDI solution ■ Available for On Demand On Premise customers ■ Fully integrated with QAD Applications ■ One step shop concept | Building the Effective Enterprise 27

Enhancing Customer Collaboration With QAD’s Managed EDI Questions & Answers ■ Carlos García: cgz@qad. com ■ Ewan Friend: ewan. friend@datainterchange. com | Building the Effective Enterprise 28

Enhancing Customer Collaboration With QAD’s Managed EDI Next Steps ■ For further information contact: § your QAD account manager § global_edi@qad. com | Building the Effective Enterprise 29