Active Listening Listening is the process of receiving

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Active Listening

Active Listening

Listening is the process of receiving, interpreting, and reacting to a message received from

Listening is the process of receiving, interpreting, and reacting to a message received from a speaker

Active Listening • You listen with your mind, heart, and imagination • Hearing and

Active Listening • You listen with your mind, heart, and imagination • Hearing and Listening are not the same. Hearing is a physical act. Listening is a cognitive act. • We speak @ 125 -130 wpm, but listen and comprehend @ 600 wpm (almost 4 times faster)

Effective Listening Effective listening involves • Listening for full meaning without making premature judgments

Effective Listening Effective listening involves • Listening for full meaning without making premature judgments or interpretations • Total concentration • Summing up and integration

Passive Listening Passive listening is equivalent to hearing. Passive listeners do not • react

Passive Listening Passive listening is equivalent to hearing. Passive listeners do not • react to the message • exhibit either verbal or non-verbal responses • participate actively in the communication process

Active versus Passive Listening Active listening • Cognitive • Comprehension • Paraphrasing • Asking

Active versus Passive Listening Active listening • Cognitive • Comprehension • Paraphrasing • Asking questions • Exhibit non-verbal responses Passive listening • Need not necessarily comprehend/paraphrase • No questions • No non-verbal signals

Process of Listening Hearing/ Sensing Decoding Comprehending Responding Recalling

Process of Listening Hearing/ Sensing Decoding Comprehending Responding Recalling

Types There are various types of listening: • Appreciative: for pleasure, enjoyment • Empathetic:

Types There are various types of listening: • Appreciative: for pleasure, enjoyment • Empathetic: to provide emotional support • Comprehensive: to understand the message • Critical to evaluate for accepting or rejecting

Purposes The purpose of listening is to • generate ideas • inform • question

Purposes The purpose of listening is to • generate ideas • inform • question and test assumptions as well as evidence • Inspire • Improve our communication

Requirements Empathy Acceptance Effective Active Listening Intensity Willingness to take Responsibility

Requirements Empathy Acceptance Effective Active Listening Intensity Willingness to take Responsibility

Barriers The following are barriers to effective listening: • Thinking speed • Prejudices against

Barriers The following are barriers to effective listening: • Thinking speed • Prejudices against the speaker • Premature evaluation • Speaker’s delivery style • External distractions • Inappropriate/difficulty language

Strategies The following are strategies to effective listening: • Make eye contact • Exhibit

Strategies The following are strategies to effective listening: • Make eye contact • Exhibit affirmative nods and appropriate facial expressions • Avoid distracting actions or gestures • Ask questions • Paraphrase (extract main points) • Avoid interrupting

Strategies (…contd) • Make smooth transitions between roles of speaker and listener • Avoid

Strategies (…contd) • Make smooth transitions between roles of speaker and listener • Avoid prejudgment • Watch for signals • Make notes

Benefits/Advantages Effective listening techniques help in • Obtaining useful information (to make accurate decision)

Benefits/Advantages Effective listening techniques help in • Obtaining useful information (to make accurate decision) • Enabling the speaker to get feedback • Enhancing the effectiveness of communication • Increasing accuracy • Understanding others REPLAY

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Active Listening What is active listening l ProcessActive Listening What is active listening l Process
Active Listening Listening Skills Listening for understanding isActive Listening Listening Skills Listening for understanding is
ACTIVE LISTENING PURPOSEFUL LISTENING EFFECTIVE LISTENING KEEP QUITEACTIVE LISTENING PURPOSEFUL LISTENING EFFECTIVE LISTENING KEEP QUITE
Active Listening Reflective listening Listening Orientation Reflective TechniqueActive Listening Reflective listening Listening Orientation Reflective Technique
Conflict Resolution Active Listening Active Listening Follow theseConflict Resolution Active Listening Active Listening Follow these
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Active Listening Learning Activity 3 Active Listening AttentiveActive Listening Learning Activity 3 Active Listening Attentive
LISTENING OBJECTIVES Understand the listening process Develop listeningLISTENING OBJECTIVES Understand the listening process Develop listening
LISTENING HEARING VS LISTENING Hearing Listening Physiological ProcessLISTENING HEARING VS LISTENING Hearing Listening Physiological Process
Listening Chapter 7 LISTENING Is an active processListening Chapter 7 LISTENING Is an active process