Active Listening Learning Activity 3 Active Listening Attentive

Active Listening Learning Activity 3

Active Listening “Attentive listening to avoid misunderstanding; the practice of paying close attention to a speaker and asking questions to ensure full comprehension. ” “An intent to listen for meaning in which the listener checks with the speaker to see that a statement has been correctly heard and understood. ”

Exercise 1. Reflect individually for a few minutes on a time when you felt someone was “actively listening” to you. 2. Turn to the person next to you and discuss the qualities that made this person a good active listener.

Active Listening helps us…. Understand positions, doubts, needs and objections of others Gain influence by knowing motivations needs and objections of others Identify areas of agreement/consensus Avoid misunderstandings Develop additional ideas and creative solutions Listen before giving our opinion or voicing our disagreement.

Four Components Paraphrase Summarise Ask good questions Appropriate Body Language

Active Listening helps us…. Understand position, doubts, needs and objections of others Gain influence by knowing motivations needs and objections of others Identify areas of agreement/consensus Avoid misunderstandings Develop additional ideas and creative solutions Listen before giving our opinion or voicing our disagreement.

e s a r h p Paraphrasing is… Simply restating what another person has said in your own words. Used to check your understanding of what a person says or means. In other Pardon my words… interruption, but let me see if I understand you correctly… If I understand what you are saying… What I hear you are saying is…

e is mar Summarising is… Pulling together important ideas, facts or data to establish a basis for further discussion and/or to review progress. Listening carefully to organise the information systematically. Used to emphasis key points. These seem to be the key ideas you have expressed… To summarise, your main points are…

od o g Ask tions s que Closed Questions Elicit “yes”and “no” responses. Do you. . ? Will you. . ? Are you saying that. . ? Open Questions Elicit explanation How. . ? What. . ? Why. . ?

Use Appropriate Body Language

T a r o f e m i ! e c i t prac

Exercise Speaker Listener Observer Talk about your beliefs for by answering the questions: “Are people living in poverty the experts? Are they best placed to know what should & can be done to improve their situation? ” Facilitate the conversation with the speaker only using active listening skills (e. g. paraphrasing, open questions…) You’re not going to speak during conversations but you need to watch the conversation very carefully. Look for key phrases, and behaviours, referring to the handouts if necessary. At the end, you’ll be giving the Listener feedback.