ACQ 452 Forging Stakeholder Relationships Module 1 Creating

ACQ 452 “Forging Stakeholder Relationships” Module 1 Creating a Foundation and a More Effective Organization for Relationship Building Learn. Perform. Succeed

Module 1 Objective Assess the key components for building a solid foundation and organizational readiness and identify stakeholder interests, expectations, and requirements to support relationship building 2

FOSTERing Collaborative Stakeholder Relationships 1 R Refresh E T S O F 1 Adapted Evaluate + Improve Relationships Building a Trusting Relationship Develop a Stakeholder Strategy Creating a More Effective Organization for R-B Create a Foundation for Relationship Building (R-B) from Ann Svendsen’s “Six Stages in Relationship-Building Process”

Interests, Expectations and Requirements (IER) Understanding, clarifying, and confirming IERs is important to forging stakeholder relationships: • Interests (Like) • What motivates you internally; emotional interest(s) • Expectations (Want) • How something should be approached or completed --desired outcome • Requirements (Agree To) • A product, service or outcome negotiated and agreed upon by parties/stakeholders

Really Identifying Stakeholders • “You can’t build a relationship with an entity… to create a real relationship with a stakeholder you must deal with a person or set of people directly…” IER Enable Build RELATIONSHIPS Meeting interests, expectations and requirements leads to credibility, confidence and trust in relationship partners. 5

New System Program Manager • Situation: You have just received an assignment to prepare an input to the “welcome-aboard” briefing that will be going to a new System Program Manager (Flag) at a major product center. You are a O-5 at division or project level supporting your O-6 Program Lead. 6

New System Program Manager • The new SPM has forwarded a series of questions to you that she wants feedback on for her briefing so that she can better understand the “environment” that exists in the Product Center and in particular, your views on it. • Meet in the O-6’s office in 20 minutes so we can brainstorm and discuss our inputs. Here are the questions we need to address… 7

New System Program Manager Questions (1 of 2) • What is a typical mission, vision, goal or objective of a PM organization? • What are the general interests, expectations, and requirements (IER) a PMO would typically possess? • Who are the main set of stakeholders that a typical Do. D program office would have (identify at least 3)? 8

New System Program Manager Questions (2 of 2) • What characteristics promote establishing a collaborative relationship with key stakeholders (at least 3)? • What internal or organizational processes are being used within a typical program to support communicating with these stakeholders? • What would be the driving or restraining forces at work in building a relationship with these stakeholders? 9

Systems Program Manager Brainstorming Session Learn. Perform. Succeed

Summary Learn. Perform. Succeed