Accountable Inform Responsible Inform Consult Art of Delegation

Accountable Inform Responsible Inform Consult Art of Delegation in a USPS Setting Page 1

Roles and Responsibilities Management: Objectives • Structured approach to participative leadership and informed decision making • Clear work roles to facilitate monitoring, measuring and realignment • Define activities and tasks to be performed, assign who will be accountable, responsible, consulted and informed (RACI) • RACI resolves ambiguities, omissions, redundancies and confusion surrounding work assignments and timetables • Expectations for individual and team performance can be easily measured

What is RACI? A Accountability: Makes the Decision R Responsibility: Performs the work C I The person ultimately accountable. Includes strategic authority, yes-no, veto and assignment powers, and final approval The person(s) assigned the job by the “A”. Includes tactical responsibility for doing the work and completing the tasks Consult: Inform: Communicates the work (2 -way) The person(s) who provide special support or should be consulted when making decisions or doing work Socializes the Work (1 -way) The person(s) needing to be informed at key decision points during the work. The work’s providers, customers and beneficiaries

When is RACI Needed ? And What to Watch for Inform Accountable Responsible Inform Consult Accountabilities Undefined / Unclear Assignments Communications Delayed / Incomplete / Redundant Inadequate / Distortions Approvals / Decisions Inconclusive / Confusion of Roles Decision Points Unclear / Multiples / Wrong Level Responsibilities Denial / Finger-pointing Work Performance Wrong People / Wrong Level Interfaces Ignored / Abused / Mismanaged

Accountable List the Sequence of Activities and Steps: A Simple Example • • • Inform Responsible Consult Start with an idea – Offer Seminar Series to public Who is involved in the decision process? Develop action steps and timetable Define participants Assign RACI to each action step Commander Monitor results PRO SXO SEO Site Seminar Co Chair Proctors Instructors Team Member

Create Team Member / Activity Matrix. The Participants Work Task or Activity r ge a an an M rce ce r i r s m r ha ip ou ou m e h o C s s b C o r rs m o S Re Re n C e e o s r M Pr ial ro u ct tor ar s d c u c s n i O ea str roc am as pe pe ua O m r R q e e S S B T In O S P P S T SE SX r de Decision to Offer Seminar Series to Public Locate a site for Seminars – e. g. Bass Pro Shops Develop timetable for project Prepare Seminar Schedule Identify Instructor for each Seminar Order Seminar Materials Develop Publicity and distribute Collecting money What to watch for: Too many R’s More than one A No A Biased work loads Unbalanced spans of control Mis-Qualifications Assist with set up and take down Tasks, Activities and/or Decisions RACI Codes Populate the Matrix

Seminar Series Activity Matrix. Accountability – Makes the decision r ge a an an M rce ce r i r s m r ha ip ou ou m e h o C s s b C o r rs m o S Re Re n C e e o s r M Pr ial ro u ct tor ar s d c u c s n i O ea str roc am as pe pe ua O m r R q e e S S B T In O S P P S T SE SX Responsibility – Performs the work r de Consult – Persons who provide support Inform – Persons needing to be informed Work Task or Activity Decision to Offer Seminar Series to Public A Locate a site for Seminars – e. g. Bass Pro Shops I Develop timetable for project Prepare Seminar Schedule R C A I I C C I I I R I I I I A I R I I Identify Instructor for each Seminar I A I R I I Order Seminar Materials I A I R Develop Publicity and distribute I I A I Collecting money Assist with set up and take down I I C C I R I I I R I A A R

Accountable Inform In Summary: • • • Start with an idea Who is involved in the decision process? Develop action steps and timetable Define participants Assign RACI to each action step Monitor results Inform Responsible Consult SEO Commander PRO SXO Site Seminar Co Chair Proctors Instructors Team Member