Accountability to Affected Population Contents 1 2 3

Accountability to Affected Population

Contents 1. 2. 3. 4. 5. Definition of Accountability to Affected Population (AAP) International frameworks supporting the AAP CCCM & Shelter/ NFI sector commitments on AAP Resources for AAP Survey results

1. Definition of Accountability to Affected Population (AAP)

“IT IS NOT THE WHAT, IT IS THE HOW” • Good programming • Meaningful participation of crisis affected people “Did you ask what SHELTER people preferred? ” “No, we already work with experts. ”

What is Accountability to Affected Population (AAP)

definition cont’d • Accountability to Affected People is a guiding principle and commitment that underpins all humanitarian or development work to use power responsibly by taking account, giving account to and being held to account by the people aid workers seek to assist. It is an ideal which can be reached trough the implementation of activities aimed at ensuring that community are part of the decision-making process and that a transparent and open communication line is maintained between aid workers and affected communities. • Accountability is complementary to protection and is rooted in a rights-based approach where Humanitarian agencies and donors are the duty-bearers. AAP supports the achievements of protection outcomes as it promotes inclusive, equitable and meaningful access to decision making, programming and services.

Dynamics to account for Organisational • Top level commitment to accountability to affected populations, with… • Clear chain of command line management • Harmonised organisational culture • Common objectives at country level Collective • Top level commitment to AAP, but with… • Voluntary participation in collective structures and non-binding decisions • Collection of diverse organisational cultures • Competing thematic and funding agendas

2. International frameworks supporting the AAP • The Transformative Agenda • The 9 Core Humanitarian Standards on Quality and Accountability • The Interagency Standing Committee four Core Commitments • The Grand Bargain 8

3. CCCM & Shelter/ NFI sector commitments on AAP • Established two way communication with beneficiaries, • Information helpline ( Inter-agency call centre) to provide information and record complaints, • AAP including Communication with Communities (Cw. C) & Complaint and Feedback mechanisms (CFMs) reflected in partnership agreements/ reporting, • Portion of funding designated for establishment of CFMs, • Sensitization on Rights based assistance, • AAP messages integrated in all existing information provision, • AAP/CWC focal persons in all regions, • For project appeals, AAP reflected as scoring criteria in HRP, • AAP/ PSEA training for all field staff conducted. 9

4. Resources for AAP • https: //www. youtube. com/watch? v=0 -a. HO_78 jds&feature=youtu. be • https: //www. youtube. com/watch? v=s. Anxto. Jsr. PU • https: //www. youtube. com/watch? v=Tnjbz 2 DF 3 TQ

5. Online survey results There is a high level of Agree awareness amongst the responding community as Somewhat agree to what accountability Neutral means and what respective agencies Somewhat disagree and the IASC have Disagree committed to with respect to AAP The response is identifying and enhancing the capacities of affected communities and their government. 29% 57% 7% 7% Yes No 7% 93% 0% Agree Somewhat agree AAP is evident in staff job descriptions and new staff are prepared, briefed and oriented about AAP. 67% 13% Neutral 7% Somewhat disagree 7% Disagree 7% The response is being approached and monitored against a “Do No Harm” framework. Agree 80% Somewhat agree Neutral 13% 7% Somewhat disagree 0% Disagree 0%

results cont’d Communities are involved in developing criteria for beneficiaries selection and the processes is public and transparent Somewhat agree Yes 33% 29% Neutral Disagree 47% 43% Agree Somewhat disagree Communities know the difference between workers from different agencies, and the difference between their mandates and roles There’s coordination between existing complaints and response mechanisms, and are entry points established with accessibility by communities in mind 20% 13% 14% 13% 7% 0% 67% 14% Communities have access to regularly updated information regarding their rights, what agencies are working with them, what their aims and plans are, how they can be contacted and how they can submit a complaint Disagree Agree 60% Somewhat agree Neutral 27% 0% Somewhat disagree 7% Disagree 7% Formal complaints and response mechanisms are in place and were established through community consultation Somewhat disagree Neutral Somewhat agree Agree 67% Somewhat agree 20% Neutral 0% Somewhat disagree 0% Disagree Agree 13%

results cont’d Indicators per commitment that sector members should commit to for 2019. RESULTS: Measure AAP related results at the sector level. 0% RESULTS: Document a Best Practice Guide to establish the sector Community-Based Complaint Mechanisms (CBCM). 7% PARTICIPATION AND PARTNERSHIP: Adopt and sustain equitable partnerships with local actors to build upon their long-term relationships and trust with communities. 7% PARTICIPATION AND PARTNERSHIP: Active participation of the affected population in the decision making process. 13% LEADERSHIP: Institutionalise and integrate AAP approaches in the Humanitarian Program Cycle and strategic planning processes 13% LEADERSHIP: Establish appropriate management systems to solicit, hear and act upon the voices and priorities of affected population INFORMATION, FEEDBACK AND ACTION: Plan, design and manage protection and assistance programmes that are responsive to the diversity and expressed views of affected communities. INFORMATION, FEEDBACK AND ACTION: Adopt mechanisms that feed into and support collective and participatory approaches that inform and listen to communities, address feedback and lead to corrective action. 33% 0% 27%