Account Payable Sales Order Automation for SAP 03

Agenda 1 Introduction – Fuji Xerox and Esker Journey 2 Automation and Using Right Technology 3 Esker SOP and AP Solution 4 Esker Success Stories in New Zealand 5 Q&A

FUJI XEROX & ESKER Fuji Xerox has been deploying Accounts Payable and Sales Order solutions for over 15 year We partnered with Esker in 2014 having recognised their mature cloud strategy and advanced technology Esker automates AP & SO for over 1000+ customers globally. Including Sony, Heineken, Mc. Donalds, Nestle and others In New Zealand we have deployed Esker in government, construction, retail, education, automotive, agri, manufacturing and other industries New Zealand customers include Gallagher Group, Kindercare, Hyundai, Air New Zealand, Kiwi Rail, Xero, Animates and others We have a local delivery and support team that understands how to deliver outstanding results for our customers

DIGITAL TRANSFORMATION OVER 50% OF LEADERS SAID THEY WERE PLANNING TO USE APPLICATIONS FOR AUTOMATION IN THE NEXT 12 -24 MONTHS. Reference: - SAPinsider Benchmark Report (2019). Transforming the Intelligent Supply Chain

BENEFITS OF AUTOMATION BETTER CUSTOMER SATISFACTION REDUCED COSTS OPTIMIZED PRODUCTIVITY & SLA’s GREATER CONSISTENCY & DATA ACCURACY ENHANCED CONTROL VISIBILITY & TRANSPARENCY BETTER CONTROL OF CASHFLOW

ORDERS & THE CUSTOMER EXPERIENCE CUSTOMER SATISFACTION Customers want to be able to send their orders through whatever channel suits • 96% of people say them that customer is a keyonline, differentiator in their choice best: fax, service email, paper, phone and so forth. of loyalty to a brand A truly advanced digital solution should enhance the customer experience, not • Kiwi businesses lose millions annuallydisrupt due to it. poor customer service • A truly advanced AI-driven solution should enhance the customer experience, not disrupt it. References: - 2017 State of Global Customer Service Report, 2017. Microsoft Corporation. - Serial Switchers Swayed by Sentiment: How bad emotive customer experiences are costing brands billions, 2017. New Voice Media.

THE RIGHT MIX OF TECHNOLOGIES Deep-learning recognition to extract relevant order data Machine-learning & Teaching to improve accuracy Process automation & ERP integration to automate complex business processes Robotic Process Automation to automate simple repetitive tasks Data Analytics & Business intelligence to identify improvement areas or anomalies

ESKER AI + RPA A PERFECT PARTNERSHIP 1. 3. 2. ORDER/INVOICE RETRIEVAL DATA EXTRACTION ORDER RECEPTION Following a trigger, the RPA bot connects to the customer portal, or mailbox navigates to the appropriate items, downloads Invoices/orders & confirms retrieval. AI capabilities within the solution capture the right data on the order, which is then routed to the appropriate CSR for validation. After spotting & retrieving a new order, the RPA bot passes it on to the AI-driven order/invoice management solution, similar to any other order. 4. ERP INTEGRATION The order is automatically created in the ERP, with the internal order number & shipping date collected by the solution. This integration can be done using an existing EDI channel, API or RPA. 5. CONFIRMATION & POSTING The RPA bot closes the loop by confirming the order on the portal, providing the order number & shipping date from the ERP.

ESKER USES MULTIPLE AI-DRIVEN RECOGNITION TECHNOLOGIES TO PROVIDE BEST-IN-CLASS AUTOMATION RESULTS AUTOLEARNING Machine learning technology increasing the recognition rates by learning from user corrections FIRST-TIME RECOGNITION Extracting information from orders seen for the first time using deep learning technologies TEACHING Explicit definition of recognition criteria for specific recurring orders

ACCELERATE CASH-COLLECTION WITH ESKER ORDER PROCESSING PURCHASING AUTOMATION Automate & achieve the “perfect order” Your customers Optimize & gain visibility over spend from start to finish Your company Your suppliers Accounts Payable ACCOUNTS RECEIVABLE Achieve 100% electronic customer invoice delivery & worldwide compliance DOCUMENT DELIVERY (O 2 C & P 2 P) Automate EDI, Fax & Postal mail delivery ACCOUNTS PAYABLE Turn your AP department into a profit center

ESKER Accounts Payable and Sales Order Automation Multi-tenant cloud platform (ISO 27001, SSAE 18 & ISAE 3402) Artificial intelligence improves accuracy & predictive analytics Mobile capabilities to manage key activities while on the go One solution, one interface designed for optimised user experience Multiple ERP integration independent yet fully connected Agile methodology for global solution delivery & rapid implementation

BEFORE ESKER Slower processing cycles at each stage Increase in customer and supplier disputes Lost or misplaced orders or invoices Low team morale WITH Data entry errors and low visibility Improved customer satisfaction Strengthened supplier relationships Greater employee satisfaction Manage growth, competitiveness & global compliance Enhanced global visibility & analytics Disparate systems& processes Increased business productivity DISSATISFIED CUSTOMERS, SUPPLIERS & EMPLOYEES CUSTOMERS, SUPPLIER & EMPLOYEE SUCCESS

SAP INTEGRATION – 70% of Esker Customers Once the order data is verified against master data, the order is automatically created in the SAP ERP through our connector RELIABLE INTEGRATION BASED ON WEB SERVICES & SAP BAPI TECHNOLOGY FAST SETUP & MINIMAL IT WORKLOAD CONTINUOUS MAINTENANCE & UPDATES FEATURE SET • • • Live order simulation Order creation in SAP order number acknowledgement Master data live connection and/or automated synchronization Document archive link in SAP ECC or S/4 HANA

SAP CERTIFIED INTEGRATION ERP Integration WITH SAP S/4 HANA PUBLIC CLOUD • Automated sales order posting • Sales order number retrieval Certified Connector for SAP S/4 HANA Cloud Version 1908 Continuous maintenance & update Benefit from a reliable and evolving solution fully maintained and supported by Esker. Reliable & certified integration Using SAP’s recommendations and Business Hub APIs Fast setup & go-live Setup kit provided to make the connection between Esker and S/4 HANA cloud as easy and smooth as possible

BEST KNOWN BRANDS RUN ESKER EVERY CUSTOMER HAS A STORY 12, 000 CUSTOMERS 30 COUNTRIES OVER 2 BILLION PAGES PROCESSED And few thousands more…

REAL CUSTOMERS AND REAL NUMBERS “We are more efficient thanks to the complete visibility we have over our order process and the reduced time it takes to process each order, even EDI orders. ” “Thanks to Esker, we can now process 90% of our orders without any human intervention. ” CUSTOMER ORDER AND STRATEGY MANAGER CUSTOMER SERVICE MANAGER 80% FASTER ORDER PROCESSING TIME (from 3 mins to 33 secs) 190 hours TIME SAVED EACH MONTH FOR CS TEAM Accord Healthcare is a fully owned subsidiary of Intas Pharmaceuticals Ltd. , dedicated to the research, development & commercialization of generic pharmaceutical products. 90% ORDERS PROCESSED WITHOUT HUMAN INTERVENTION 100% visibility INTO ORDER & CLAIMS PROCESS Walkers is a leading manufacturer of potato crisps and other snack foods, and now a division of Pepsico. “Esker is enabling the customer service department to work smarter, better and faster. We’re able to be more responsive to our customers. ” DIRECTOR OF GLOBAL CUSTOMER SUPPORT 99. 6%+ ORDER ENTRY ACCURACY RATE ACHIEVED +7, 5% CUSTOMER SATISFACTION INCREASE MEDRAD, Inc. develops, markets and services medical devices used to diagnose and treat disease. MEDRAD is a business of Bayer Medical care.

Delivering Invoice Automation for Gallagher Group The company tapped Esker and its AI engine, delivered by Fuji Xerox, to reduce the amount of paper being shuffled around the office by introducing a smart approvals workflow on purchase orders and invoice approvals. “We looked at several solutions, found that Esker gave us the user experience and the architectural goodness – it works in the cloud, is highly mobile, all those benefits around how it is architected. It interfaces pretty much out of the box with our SAP system, so it was ticking a lot of boxes. ” Another key element to success was the mobile part of the solution, which made adoption, and the new approval process, painless. - Neville Richardson, CIO, Gallagher Group

Arvida Speeds Up Invoice Processing with Fuji Xerox Enterprise Consulting Overview: Arvida Group operates 61 different entities around New Zealand. On average the group processed 7, 000 invoices per month via its 2 support centers and Head Office in Auckland. Business Challenges: • Time-consuming data keying • Manual exception handling • Lack of visibility around invoice processing • Busy patches through the month • Additional work around recharges Benefits Delivered: • Automatic invoice capture • Workflow for invoices where GL coding is required • Approval in accordance with business rules • Invoice and Approval archival for 7 years • Analytics, dashboards, and performance KPIs • Web-based and mobile interfaces • Fully configurable solution – no development • Instantly scalable solution to allow for growth

Farm. Right Speeds Up Invoice Processing with Fuji Xerox Enterprise Consulting Business Challenges: • Farm. Right uses Microsoft Dynamics GP 2015 as their ERP system • Process approximately 2, 500 invoices per month. • AP process was paper based with manual workflows and geographically distributed approvers Benefits Delivered: • Freeing up administrators’ time • Automating line item coding • Improving and optimising the workflow approval cycle, • Providing all business users with direct access to information, • Eliminating the need to store electronic and paper copies of invoices in house. Download PDF > 19

Business Objective: • Reduce time and costs associated with manual workflow processes. • Improve the visibility of outstanding invoices in real-time. • Eliminate overpayments and double payments of invoices. Solution: • One comprehensive solution that addresses all the business requirements. • Cloud-Based solution without a need of infrastructure. Outcomes: • Esker provided full visibility and outgoings for the month. • Eliminated the need to print out invoices • A simple approval process via computer, smartphone or tablet. • Improved relationships with suppliers as invoices were not lost and always paid on time. Download Case Study Download Video Esker drives AP performance at European Motor Distributors

Business Objective: • Accounts Payable processing largely relied on paper-based approval • Time consuming data keying • Double handling of documents • Manual exception handling • Lack of visibility in invoice processing • Inability to route invoices for approval Solution: • Esker Accounts Payable automation solution that integrates with Nimbus Enterprise Resource Planning system. Outcomes: • Eliminate paper in the Accounts Payable process • Visibility of status of invoices • Real-time budget control and alerts • Complete process audit trail and KPI management • Web-based and mobile interfaces for geographically spread business users • Reduced resources to process invoices from “two and a half people” down to two Download Case Study Download Video When Reputation Matters, Accounts Payable Automation is the answer

Ruralco accelerates Accounts Payable with automation and intelligence Business requirements: • Visibility and transparency on procure to pay cycle • Reduce reliance on paper invoices • Streamline and automate accounts payable process Solution: • Cloud-based Esker Accounts Payable automation software with intelligent capture, mobile enabled and electronic workflow capabilities ROI in 12 months • Outcomes: • Reduced number of staff members processing invoices • Achieved payback in 12 months • Dynamic real-time reporting • Straight-through processing for invoices Download PDF >

Property Brokers make a smart financial move to Esker Business requirements: • Improve overall invoice management process through automated capture of invoices and electronic matching and routing for approval Solution: • Esker Accounts Payable Automation platform processes 1. 200 – 1, 300 invoices a month Outcomes: • Automated invoice and expense approval process • Visibility provided to branch and department managers on costs • Reduced time and costs related to manual data entry and invoice handling • Cloud-based solution allows users to approve and view invoices • Monthly invoice processing close-off time reduced Download PDF >

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