ACCESSIBLE QUEENS Jeanette Parsons Robin Moon Brad Murphy

ACCESSIBLE QUEEN’S Jeanette Parsons Robin Moon Brad Murphy

Objectives: Introduce key features Accessibility for Ontarians with Disabilities Act, 2005 Summarize – accessible customer service Summarize – accessible information & communication What’s happening at Queen’s? What does Queen’s need to do?

Accommodation & Accessibility Accommodation – individualized, reactive Ontario Human Rights Code – 1962 Disability in the person Equitable and non-discriminatory opportunities for participation; basis in anti-discrimination Accessibility – systemic and proactive Accessibility for Ontarians with Disabilities Act, 2005 (AODA) § Disability in the environment § Integrate accessibility in design §

AODA Accessibility for Ontarians with Disabilities Act, 2005 Unique legislation anywhere in the world – legislates proactive advancement of accessibility through standards Annual reporting requirements verifying compliance, including audits and fines for non-compliance

Four Principles Dignity Preserving the person’s self-worth. Not treating persons with disabilities as an afterthought. Independence People are able to do things on their own without unnecessary help or interference Integration Person benefits from same service, in the same place, time and way as others Equal Opportunity Same chances, options, benefits and results as others

Customer Service Requirements I. Policies, practices & procedures consistent with core principles II. Process for providing notice of temporary disruptions III. Feedback process IV. Communicate with a person with a disability in a way that takes into account their disability V. Training

Information & Communication Vision By 2025, all information and methods of communication to and from an individual will be designed to be accessible to persons with disabilities consistent with human rights law, the French Language Services Act (where applicable) and inclusive design principles.

Information & Communication Goal for organizations: Communicate with a person with a disability taking into account person’s disability Same amount of time review, respond to information/communication Same quality (up-to-date, complete, accurate) Same availability – time and place

Information & Communication Policies Requests for info/comm. – alternate formats Requests for comm. supports and services Procurement policies address accessibility Info/comm. – available in plain language Within 1 year of enactment

Information & Communication Requirements Statement of commitment Training employees Requests for info/comm/supports Duty to Notify Training Information/communication barriers Organizations’ tools/resources

Information & Communication Requirements, cont’d Emergency and Public Safety Information – 1 year Websites New stored content – 1 year Existing websites – 3 years Existing stored web content – upon request Accessible = W 3 C, 2. 0, Level A Non-web based info/com Upon request

Information & Communication Education Institutions Procure – accessible or conversion ready electronic formats education/training materials Ensure educators design accessible class/course instruction Education/training materials to students – before or at the same time 3 years Educational Libraries Developers: Education and training materials

What is Queen’s already doing? § The Equity Office: www. queensu. ca/equity/ (www. queensu. ca/equity/content. php? page=accessibledocuments) § § § § HCDS: Disability Services: www. queensu. ca/hcds/ds/ The Adaptive Technology Centre: library. queensu. ca/websrs/ Web Publish CMS: www. queensu. ca/www/webpublish Web Standards and Accessibility Guide www. queensu. ca/www/wsaguide ITServices: workshops, Summer Student resource Program, www. queensu. ca/its/learning/workshops. html Centre for Teaching and Learning, www. queensu. ca/ctl/ Emerging Technology Centre: www. queensu. ca/its/etc. html (captioning, etc. )

What does Queen’s need to do? ■ ■ ■ Continue capacity-building Implement broader coordination Standardized Queen’s approach and evaluation methods Mandates or policies Faculty/staff – responsible for self-development to identify issues and solutions

www-l Distributed to the webmaster list serve, Jan. 28, 2010: Please add the following text in your web site’s contact area. The Department of ______ is committed to advancing accessibility for persons with disabilities at Queen’s University and we welcome your feedback. To let us know how we’re doing, you may wish to complete this Customer Service-Accessibility Feedback form (linked to https: //www. queensu. ca/forms/index. php/accessibility/add). All accessibility related feedback goes to the Accessibility Coordinator in the Equity Office, who will follow up with you as appropriate. Alternatively, you can submit feedback by e-mail, fax, and phone. Please refer to the online form for all contact details. "

Contact Information Jeanette Parsons, Equity Office jeanette. parsons@queensu. ca Robin Moon, Marketing & Communications robin. moon@queensu. ca Brad Murphy, IT Services brad. murphy@queensu. ca