Accenture Delivery Methods offshore delivery Fretagspresentation Uppsala 25

Accenture Delivery Methods & offshore delivery Företagspresentation Uppsala 25 mars, 2009 Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 2

About myself Name: Education: Position: Years with Accenture: Roles: Industry/Specialty: Personal: Jerker Sjögren M Sc EE at LTH, Sweden Senior Manager, System Integration 11 years (5 years in Brazil) Tester, Test lead, Project / Program manager, Advisor, Account responsible Telecom, Billing, CRM, Outsourcing Married; Two daughters: Carolina, 7 & Isabella, 5 ”Foodie”, Boats, Diving Copyright © 2007 Accenture All Rights Reserved. 3

About myself Name: Education: Position: Years with Accenture: Roles: Industry/Specialty: Personal: Henrik Boström M Sc IT at UU, Sweden Senior Systems Analyst, System Integration 5 years Developer, Designer, Technical Team Lead Resources, Finance Outsourcing Living in Uppsala Daughter Copyright © 2007 Accenture All Rights Reserved. 4

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 5

Om Accenture • Globalt tjänsteföretag inom management, IT och outsourcing • Brett tjänsteutbud med utveckling av strategi, processer, organisation och teknologi • Gemensamt varumärke och affärsmodell för konsekvent service till våra kunder världen över • 1/3 av våra medarbetare anställda i offshorecenter, en del av vår globala leveransmodell Starkt erbjudande genom våra allianspartners Mer än 178 000 medarbetare i 49 länder varav drygt 950 i Sverige Olika karriärmodeller anpassade efter arbetsuppgifter Resultatorienterad företagskultur Spännande arbetsuppgifter och balans i livet Etik och Corporate Citizenship är viktigt • • • Copyright © 2007 Accenture All Rights Reserved. 6

Vår tjänsteportfölj och strategiska leveransmodell Copyright © 2007 Accenture All Rights Reserved. 7

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 8

Varför behövs metoder? • Struktur • Dokumenterad, paketerad erfarenhet • Gemensamt språk • Gemensamma arbetsmetoder • Fördefinierad dokumentation och mallar • ”Checklista” => proaktivitet • Fokus kan läggas på att lösa arbetsuppgiften, inte struktur, adminstration, planering • Förutsägbarhet • Trygghet • Ökad möjlighet att leverera lyckade projekt Copyright © 2007 Accenture All Rights Reserved. 9

Accenture Delivery Methods Evolved over 25+ years, the Accenture Delivery Methods (ADM) reflect Accenture’s established reputation for delivery Copyright © 2007 Accenture All Rights Reserved. 10

Accenture Delivery Methods for Custom Development Transition Points Copyright © 2007 Accenture All Rights Reserved. 11

ADM för olika tillfällen Development Accenture Insurance Solution Accenture Life Insurance Platform (ALIP) - EA Agile Development Alnova - EA Application Renewal - EA Business Intelligence Change Enablement Custom Development with SOA Extension - EA Custom Development - Portal (Accelerator) Enterprise Content Management - EA Enterprise Integration Infrastructure Joint Custom and Packaged Development - EA Oracle Packaged Development with SOA Extension - EA Packaged Development - Cùram (Accelerator) People. Soft Retek SAP - Core SAP Roll-Out SAP - Core Banking (Accelerator) Copyright © 2007 Accenture All Rights Reserved. Development cont. Service Transition Siebel Small Project Development - EA Solution Realization - EA Testing Management Development Program Management Program & Project Management - EA Service Termination - EA Transformational Change Management Strategy & Planning Due Diligence Enterprise Architecture Planning Solution Planning - Outsourcing - EA Solution Planning - SI&T Operations Application Management Infrastructure Outsourcing – EA EA = Early Adopter 12

ADM: the V-model Copyright © 2007 Accenture All Rights Reserved. 13

Custom Development Methods Build Copyright © 2007 Accenture All Rights Reserved. 14

Custom Development Methods Build Application Copyright © 2007 Accenture All Rights Reserved. 15

Custom Development Methods Build and Test Application Components Copyright © 2007 Accenture All Rights Reserved. 16

Custom Development Methods Build and Test Application Components – CR Process Copyright © 2007 Accenture All Rights Reserved. 17

Custom Development Methods Development Process Copyright © 2007 Accenture All Rights Reserved. 18

Custom Development Methods Development Process - description Copyright © 2007 Accenture All Rights Reserved. 19

Custom Development Methods Status Reports Copyright © 2007 Accenture All Rights Reserved. 20

Varför ADM? • Ett konsekvent ramverk för metoder gör det enklare att navigera mellan metoderna; du kan fokusera på projektarbetet utan att lära dig nya metoder på varje projekt • Samma erfarenhet och förväntningar mellan projekt skapar möjliggör tätt samarbete med teamet och din teamledare från första dagen; du vet vad du skall göra • Ett gemensamt metodspråk betyder att du kan ta hjälp av kollegor från hela världen, och du kan snabbt bli varm i kläderna i nya projekt • Korrekt estimerade projektuppgifter gör att du kan driva arbetet framåt med övertygelse och mot ett gemensamt mål Copyright © 2007 Accenture All Rights Reserved. 21

Accenture Delivery Methods for Custom Development - DEMO Transition Points Copyright © 2007 Accenture All Rights Reserved. Link ADM: http: //adm. accenture. com 22

Questions? Copyright © 2007 Accenture All Rights Reserved. 23

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 24

Why go off-shore? Project cost Effort Timeframes Risks Support cost • Lower cost of sourcing • Experts do it more accurate and faster Copyright © 2007 Accenture All Rights Reserved. • Repeatedly done • Advantage of scale and access of skills and resources 25

How does Accenture go off-shore? Accenture is meeting a changed IT market with a global network of delivery centers; 71. 000 employees, including 1, 500 Nordic and Baltic staff. Toronto (1) London (2) Riga (1) Prague Dalian (1) Bratislava (1) Chicago (1) Spain (2) Atlanta (1) Hyderabad (1) Shanghai (1) Manila (7) Mumbai (3) Wilmington (1) Bangalore (3) Chennai (1) Sao Paulo (1) Mauritius (1) Figures in parenthesis represents the number of physical sites Copyright © 2007 Accenture All Rights Reserved. 26

Offshoring is a success factor for Accenture in Sweden and continues to increase • Approx 1000 employed in India per month • Approximately 250 -300 Indians in Swedish projects • All larger IT project have offshore components today • Increased turnover with 50% with good profitability • “Sanity factor” rather than competitive advantage when competing in today’s market • Few of our competitors can compete with our organic growth at the off -shore locations, utilizing the same methodology for delivery across the globe Copyright © 2007 Accenture All Rights Reserved. 27

Two different approaches adopted by the Onshore Delivery Leadership heavily influenced their respective offshore “experiences”. Project A Copyright © 2007 Accenture All Rights Reserved. Project B 28

Project A Comments on working with the DC Mobilisation "…. my first impression is very positive. We have created a good starting point for the project – all is left is to deliver". [Onshore Development Team Lead] Post Implementation "the work with the IDC was very good and we were able to expand the scope from core ABAP development into functional testing, conversion and BW as well. [Onshore Development Team Lead] "the project can be seen as a triumph and has in a way broken new ground in delivering a truly collaborative solution with our Offshore colleagues. With this in mind a special mention should go to our dedicated team at the India Delivery Centre, who delivered not only 2/3 of all development but also provided much needed on-site functional expertise in SAP Plant Maintenance, Materials Management, Project systems and BW. [Overall Delivery Lead] Copyright © 2007 Accenture All Rights Reserved. 29

Project B Not so good. • Many Delivery & Quality problems • Frustration & excessive unplanned overtime, both onshore and offshore • Witch hunts & finger pointing • Time consuming escalation and intervention from DC and OG management • Cost overruns • Delivered, but with much pain • Soured experience for all concerned, including the client. Copyright © 2007 Accenture All Rights Reserved. 30

The offshore ratio depends on the project and client maturity as well as the complexity of the system portfolio Low Project/Client Maturity High Project/Client Maturity • Interaction process • Development process Dedicated offshore facility • Requirements / specifications • Platforms & technologies • Tools System Complexity • Data model • Functionality On shore Team (with some off-shore) High System Complexity Copyright © 2007 Accenture All Rights Reserved. • Types / number of interfaces Low 31

Accenture Delivery Methods is adopted for multiple geographies Copyright © 2007 Accenture All Rights Reserved. 32

My offshore experience Project with resources from Toronto, Bangalore, Riga, Madrid and Galway for almost 2 years 200 resource team for a custom development project rolled out across a large number of sites across the globe. Approx 140 FTEs located in India. Main responsibilities for local resources • Client contact • Requirements and Scope definitions • Functional and High Level Design • Integration Testing • Implementation and Deployment Copyright © 2007 Accenture All Rights Reserved. Main responsibilities for offshore resources • Detailed design • Coding • Unit testing • System Testing • Bug fixing • Technical support • Data Migration • Application Maintenance 33

“The three key lessons learnt are communication, communication and communication…” …and additional lessons learnt includes: • Follow and respect the established methodology and working process • Clearly define handover points, entry/exit criteria, deliverables • Plan technical connectivity early in the process • Plan well ahead, involving the off-shore team as early as possible • One Team, not “us and them” • For larger, more complex engagements, embed onshore solution skills and management strength into the offshore location Copyright © 2007 Accenture All Rights Reserved. 34

Off-shoring impacts Offshoring will affect roles but not replace them • Technical skills locally will be vital in the future as well • Lead roles will need to be positioned locally Offshoring is positive for business and personal development • We have far greater possibilities to match resources with specific competence and experience to open roles in projects • Having experts of the specific area within a team gives opportunities to learn and minimizes project risk Copyright © 2007 Accenture All Rights Reserved. 35

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 37

Varför Accenture? • • • Spännande projekt i global miljö Ständiga utvecklingsmöjligheter och coaching God kamratskap i en resultatorienterad företagskultur Marknadskraftig lön och bra förmåner Gedigna karriärmodeller Nytänkande kompetensutvecklingsprogram Hos oss ökar du ditt marknadsvärde snabbare än någon annanstans! Copyright © 2007 Accenture All Rights Reserved. 38

En gedigen karriärmodell Kontinuerlig personlig utveckling Utbildning Feedback Mentorskap • Personlig utbildningsbudget • Informell feedback under projekten • Hjälp med karriärplanering • Obligatoriska och valfria kurser • Formell utvärdering vid projektslut • Stöd vid befordranstillfällen • Framför allt – utmanande arbetsuppgifter • Sammanfattande utvärdering vid årets slut • Allmän rådgivare och bollplank Copyright © 2007 Accenture All Rights Reserved. 39

Vilka söker vi – krav och meriter Formella krav • Civilekonom, Civilingenjör, Systemvetare, Datavetare, Högskoleingenjör med IT-inriktning • Funktionella krav anpassade efter karriärmodell Önskvärda meriter • Engagemang vid sidan av studier • Någon form av utlandserfarenhet Copyright © 2007 Accenture All Rights Reserved. 40

Hur söker du – Rekryteringsprocessen • Du ansöker via vår hemsida www. accenture. se/jobb. Bifoga personligt brev, CV och betyg från högskola och gymnasium • Rekryteringsavdelningen läser igenom din ansökan. Har du en intressant profil kallas du till en intervjudag i Stockholm Intervjudagen består av en presentation av Accenture och tre intervjuer Vi återkommer med vårt beslut inom en vecka • • Copyright © 2007 Accenture All Rights Reserved. 41

Agenda 1 st half (10. 15 -11. 00) 1. Something about us 2. Facts about Accenture 3. Accenture Delivery Methods 2 nd half (11. 15 -12. 00) 1. Offshore experience 2. Consultant at Accenture 3. Questions Copyright © 2007 Accenture All Rights Reserved. 42