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I would fail my research projects without you. -grad student

Let's Get It, Work With It, and Impact Decisions Northwest ILL and Resource Sharing Conference 13 September, 2018 Lars Leon

This afternoon Impactful data • Who, What • Types • Keep in mind • Barriers • Some ideas ILL Reports – Best Practices? , Guidelines? , Code? (15 minutes) ~ RUSA STARS and more exploration

Impactful data – Who? What?

Impactful data – Purpose & Types Purpose Types • Workflow • Policies • Collection Development • What else?

Impactful data – Keep in mind • Consistency • in-house • with others (e. g. group comparison of fill rate) • Timing of data analysis – moment in time, trend • Data sources, informative notes • What data is needed for what type of decisions? How much data? • What is “Good enough”

Barriers?

Some examples

Some ideas ~ ILL Borrow Filled Copies Turnaround Average 32 hours FY 18 ILL Borr Copies Filled running % Up to 2 Hrs 13% Up to 4 Hrs 18% Up to 8 Hrs 24% Up to 16 Hrs 33% Up to 24 Hrs 53% Up to 36 Hrs 62% Up to 48 Hrs 73% Up to 60 Hrs 76% Up to 72 Hrs 83% Up to 96 Hrs 90% Above 96 Hrs 100%

Some ideas ~ ILL Borrow Copies Filled Turnaround 2013 study with Sheila Orth • Workflow analysis – drill down more • ILL Borrow Copies Filled > 48 hours • ILLiad timestamp status changes ILL Borrowing loans filled and cancelled Staff time Unmediated OCLC 0 Up to. 5 min. . 75 to 1 min. 1. 25 to 2 mins. 2. 25 to 2. 75 mins. 3 to 3. 75 mins. 4 to 4. 5 mins. 5 to 5. 75 mins. 6 to 7. 75 mins. 8 to 9. 5 mins. 10 to 12 mins. 13 to 18 mins. 20 to 29 mins. 47 mins. 60 mins. 180 mins. Total coded Not coded with times Total 112 123 235 218 59 77 47 42 50 27 25 28 13 1 2 1 1060 43 Canc Filled 18 18 32 9 20 22 18 19 15 8 19 8 206 29 112 105 217 186 50 57 25 24 31 12 17 9 5 1 2 1 854 14 Total running % 11% 22% 44% 65% 70% 78% 82% 86% 91% 93% 96% 98% 100%

Some ideas ~ Patrons not accessing their ILL Filled Borrow Copies • Workflow • Reminder to patron to still view • Collection Development • What else?

Some ideas ~ ILL Borrow Loan PNPUs ? • Fine? Shame? Ban?

Some ideas ~ Add a field to your request • Use an ILLiad free text field – ILL loan format preference? q. Ebook only q. Ebook preferred, Print okay q. Print preferred, Ebook okay q. Print only How use? • Workflow itself • Analysis • Patron preferences – individual, dept

Some ideas – Doc Del requests filled Doc Del filled FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18 Tot al 13590 12655 11022 8616 7979 5966 4352 3224 2610

Some ideas – Doc Del requests filled Doc Del Filled Requests 16000 14000 12000 10000 8000 6000 4000 2000 0 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18

Some ideas – Doc Del requests filled Doc Del Filled Requests 16000 This is super important. Without it, I would not be able to do my research, write my thesis, and graduate! 14000 12000 10000 8000 6000 4000 I would not be able to study what I do without resources from other institutions as well as with the time-saving options such as pulling books for me to pick up at a circulation desk. 2000 0 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18

Some ideas – Doc Del requests filled Saves me tons of time and Doc Del Filled effort (and money) if I don't Grad Students FY 16 FY 17 FY 18 have to go and find the Hours Saved 1, 451 1, 075 870 resource on my own This is super important. Without it, I would not be able to do my research, write my thesis, and graduate!

Filled (or Not) Requests • Other uses - Filled? • Other uses – Not Filled?

Qualitative - Please briefly describe the value our services provide to you • You save me money, time, and general frustration. • I don't often need Libraries resources for my work, but when I do, the Libraries' services are outstanding! It's a pleasure to work with such a world-class institution. • I would not be able to study what I do without resources from other institutions as well as with the time-saving options such as pulling books for me to pick up at a circulation desk. • The speed and convenience of getting research materials makes other parts of my job more efficient. • Since I work with 30 -40 scientist at a time this service allows me to service them all better and more efficiently.

Some ideas ~ “do we need to be that fast? ” 15% of patrons responded on a values Survey. 45% of responses to how ILL Borr Copies Value copies spoke to appreciation Filled For speed. Up to 2 Hrs I was working on a grant deadline and appreciated receiving my articles fast. Up to 4 Hrs Up to 8 Hrs Up to 16 Hrs FY 18 running % 13% 18% 24% 33%

Catch-all slide (if time) • Time of day + requests “with errors” = when is our chat help available? • Raising library funds – donors – students – what data? (numbers, value impacts, trends) • “Problem” requests – connecting patrons to the help they could use? • Power of genuine and specific appreciation - #s, words • Other points of data we already have? • Other points of data we don’t have but should?

Summarizing 1. 2. 3. 4. 5. Who, what purpose Gather some data, drill down where needed Ask your patrons Gather additional information from your patrons Gather & how best to present (know your audience – back to finding out what they want) 6. Speak in terms they will best understand

Values research article http: //hdl. handle. net/1808/16369 IDS Online Learning Institute (200 level course) http: //idsproject. org/OLI/index. aspx ALA RUSA STARS Research & Assessment Committee LLEON@KU. EDU

Switching gears (kind of)

ILL Reports – Best Practices? , Guidelines? , Code? ILL Borrowing Copies Fill Rate – what do you count? Vertacnik Orchards, Kansas Geothermal greenhouse ~ Alliance, Nebraska

ILL Reports – Best Practices? , Guidelines? , Code? ALA RUSA STARS Research & Stats Committee (by 12/1/18) Resource Sharing folks Reporting Agencies (e. g. ARL) Vendors RUSA STARS Exec, then STARS Codes (maybe)

Who do you report resource sharing data to? How do you use that data (if you do)? How do you get your data? Do we need consistency in some of our reports?

Ideas? Website soon but for now LLEON@KU. EDU