ABB ENTERPRISE SOFTWARE PRODUCT GROUP Service Suite Mobile

ABB ENTERPRISE SOFTWARE PRODUCT GROUP Service Suite Mobile workforce management solution

Today’s field operations challenges March 10, 2021 Asset maintenance requirements Controlling operating costs Performance management # Extreme events & emergencies Customer satisfaction Regulatory compliance Network / grid reliability Productivity and safety Improving best practices Slide 2

Service Suite for your field operations needs 1 2 3 4 5 Forecast Schedule Dispatch Execute Analyze Plan/predict future demand for long-term budget plans and shortterm operational plans Plan, optimize, schedule and auto -assign all work across all field technicians Monitor field progress in realtime; manage exceptions and emergencies Industry leading field mobility for all work – from short-cycle to long -cycle and complex work Turn Operating data actionable insight; drive industry best practices and processes March 10, 2021 Slide 3

Enterprise-wide mobile workforce management Integration to all major host systems EAM Service Suite SOI Connector CIS OMS GIS March 10, 2021 All types of electric, water + gas T&D work Slide 4 Service work outages Dispatch Operations Planning + Scheduling Applications Admin/Back Office Tools/Applications Inspections & maintenance

Spanning all types of work across all technicians From short cycle to long cycle – across electric, gas and water utilities Service ü ü ü ü High bill read Meter set Turn on/shut off Non-pay disconnect Collection Purge & relight Meter change Inside meter read Line locate Gas leak repair Water leak repair No heat Appliance work March 10, 2021 Slide 5 Construction Outage ü Line extension ü Line replacement ü Splicing ü ü ü ü Maintenance Tree trim Pole set Paint Corrosion prevention ü Asset replacement ü Street light repair ü Water/gas main repair ü ü Emergency/Trouble Damage assessment Damage survey Planned switching Unplanned switching Restoration Repair Wire down Inspections ü Pole inspection/patrol ü Leak survey ü Asset inspection

Driving an industry-leading ROI across field operations Customer examples: 15 -25% 47% Field technician productivity 90%+ % of work auto-scheduled 60 min. Dispatcher productivity gains Technician windshield time 12% Estimated restoration times 10 -20% Customer satisfaction ratings 50% Planning and assigning work 17% Asset inspection effort / time 60% In customer complaints Construction crew productivity 5 -10% March 10, 2021 Slide 6

Service Suite components March 10, 2021 Slide 7

Extensive range of field mobility choices March 10, 2021 Slide 8

ABB Ability™ Connected Asset Lifecycle Management™ The solution for next-level asset management – Connects operations and maintenance to performance – Combines disparate data sources to create a single source of truth – Proactively predicts, prescribes and prioritizes maintenance – Enables planning based on risk of failure and operational criticality – Utilizes expert data modeling for continual improvement – Leverages real-time operations data for improved efficiencies – Improves responsiveness by delivering the right work at the right time to the right people March 10, 2021 Slide 9

Why ABB and Service Suite? ü Purpose-built for electric, gas, water industries § Aligned with industry needs ü Supports all technicians and all work types § True enterprise-wide WFM ü Strong market presence/experience in utilities § The industry leader in WFM ü 30+ years of R&D investment in mobile WFM § Greater functional depth ü Proven implementation / project experience § Customer success / ROI ü Integrations to all leading host systems § Lower risk / lower TCO & TCI ü ABB WFM + ADMS + EAM + APM + Analytics § End-to-end customer & asset lifecycle management March 10, 2021 Slide 10