AB 1296 Stakeholder Meeting November 20 2013 Cal

AB 1296 Stakeholder Meeting November 20, 2013 Cal. HEERS Project 1

Agenda • Cal. HEERS Release Schedule • Continuing Website Improvements • Identity Proofing Cal. HEERS Project 1

Cal. HEERS Release Schedule Release Description Target Implementation Date R 2. 5 SHOP functionality – support for Employer/Employee/Agent application November 24, 2013 R 2. 6 Remote Identity Proofing November 29, 2013 R 2. 7 Support for Financial Management processes December 9, 2013 R 3. 0 Additional Financial January 1, 2014 Management process and deployment of interface (e. HIT) with SAWS Consortia R 4. 0 Medi-Cal Plan Selection; Reports April, 2014 R 5. 0 Inquiries and Complaints; Appeals; Enhanced Survey capability June, 2014 Cal. HEERS Project 2

Continuing Web. Site Improvements • Improve navigation to orient and guide consumers into the application. • Revise wording of the Apply for Benefits page to encourage consumers to apply for subsidies. • Add clarifying language and tools (FAQs, fact sheets, worksheets) throughout the Cal. HEERS. • Improve quality of Spanish site. • Integrate and align online and paper tools to eliminate redundancies. Cal. HEERS Project 3

Background – Identity Proofing • Federal policy requires that individuals applying for health coverage through Covered California provide assurance that they are in fact who they say they are. • Covered California has developed an approach for modifications to existing procedures and system processes to integrate the federallyrequired Remote Identity Proofing service and processes as required. Cal. HEERS Project 4

Identity Proofing Implementation – Individual Market Application Type Current Identity Proofing Procedures Ongoing Identify Proofing Procedures – beginning December 1, 2013 Paper Application Signature under penalty of perjury Non-paper Application Electronic signature under penalty of perjury (online applications) OR In-person proof of identity (in-person applications) OR Recorded attestation of consumer’s identity (phone applications) Federal Data Services Hub Remote Identity Proofing Process (providing answers to unique personal questions) OR In-person proof of identity OR Mail or electronic transmission of proof of identity Cal. HEERS Project 5

QUESTIONS? Cal. HEERS Project 6