A PROFILE YEARS An ISO 9001 2008 certified

A PROFILE YEARS An ISO 9001: 2008 certified Company.

Corporate Profile – Company Overview q Incorporated as a Private Limited Company in 1992. q Minar is a diversified group with key interest in Air Transport Management, Air Travel Distribution, Airport Operations , Tourism – including MICE, Luxury Tourist Charters q Headquartered in New Delhi with branches in key cities in India & overseas q Representative / GSA to 8 International Airlines in India. q Experience of 23 years in managing passenger and cargo sales and airport operations for international airlines in India q Team of over 200 multilingual professionals, skilled and experienced in sales, marketing, customer service and operations. q One of the biggest tourist charter operators into India. q 12 Awards - 8 National Tourism Awards. q NSOP (Non Scheduled operating Permit) from Government of India q Security cleared by BCAS – India for providing ground handling services at Indian airports.

Corporate Profile – Network q India: ü ü ü New delhi Jalandhar Jaipur Goa Kolkata ü ü ü ü Almaty Beijing Buenos aires Moscow Seoul Tehran Viaana q Overseas: Minar has associate across India and Nepal, Bhutan, Maldives, Sri Lanka.

Corporate Profile – Network Our offices are networked for optimum productivity and equipped with state-of-the-art communication as well as on-line reservation system: q Infrastructure also includes the latest professional support systems: ü ü ü Amadeus Galileo World Span Trunk / UHF Radios SITA High Speed Broadband Virtual Private Network q Our People ü ü Over 300 professionals including multilingual staff. Aviation managed by a team of top- flight professionals. Aviation tourism services managed by team of experts. Experienced and well-trained personnel at every level. q Managing Director: HARVINDER. S. Duggal ü Post graduate in Marketing & Business Management. ü 32 years of Experience in various fields ranging from consumer products to ü Aviation & Tourism.

Corporate Profile – Company Overview 1, 460 1, 300 2, 000 1, 800 1, 600 2007 -08 2011 -12 960 2008 -09 2012 -13 955 1, 670 1, 895 Million 2009 -10 2010 -11 Million 2013 -14 Million 1, 816 Million 1, 400 1, 200 Million 1, 000 800 600 400 2007 -08 2008 -09 2009 -10 2010 -11 2011 -12 2012 -13 2013 -14

Corporate Profile – Our Divisions / Subsidiaries Air Transport Management Ancillary Aviation Services Division* Passenger Sales Division Cargo Sales & Operations Division Outbound Tours Division Inbound Tours Division

Air Transport Management AIRLINES MANAGEMENT AIRLINE ACCOUNTING AND TAXATION TRAINED STAFF & OFFICE SPACE Ticket Sales and Marketing COORDINATION WITH GHA FOR FLIGHT HANDLING Airport Services Cargo Sales and Marketing COORDINATION WITH BSP AND IATA SLOTS AND SHEDULE COORDINATION LIAISON WITH GOVT. AGENCIES DGCA, AAI AND DIAL

Airport Operations Management q Managing passenger and cargo offices at airports. q Close communication with airlines for flight operations. q Allocation of bay / counters. q Airport charges payments on behalf of Airlines. q Check-in including Documents check & profiling of passengers. q EBT collection, baggage handling, offloading / loading. q Catering, cleaning, preparing load / trim sheets, flight dispatch. q Pre & Post flight messages / reports. q Handling crew & pax layovers. q Submission of statistics to DGCA & Airline Hqrs. q Close liaison with GHA to ensure service level standards. q ULD management at station.

Distribution Management q Providing dedicated sales & marketing team for each product. q Close liaison with agents. q Chalking out marketing strategy for our principal airlines. q Determining target based incentive schemes for consolidators. q Regular review of targets / achievements of various agents. q Organising agency evenings in important markets. q Maintaining Document stock of principal airlines.

Cargo Management 50, 000 Metric Tonnes. . q Has been operating Cargo scheduled & Non Scheduled flights. q Filling up belly Cargo space for our Principal Airlines. q Having Cargo offices at Delhi & Goa. q Dedicated staff for Cargo Sales & Operations. q Trained screening staff. q Trained staff to handle DGR Cargo. q Provision of dedicated marketing & sales team for each product. q Advising principal airlines about competitor activities and suggestions on yield management.

Cargo Management 50, 000 Metric Tonnes. . q Determining target based incentive schemes for market. q Timely review of targets / achievements of various agents. q Organizing agency evenings in important markets. q Maintaining / issuing Airway bill stock of the principal airlines with proper documentation and security as per their guidelines. q Complete cargo operations at the airport such as carting, delivery order, X-ray, palletization, documentation etc.

Our strengths & Services as GSA Minar Travels enjoy proven strength to offer complete support solutions to principal Airline as GSA q We represent Airlines and act on their behalf. q We provide office space for city offices, reservations and cargo operations. q We provide trained and experienced staff for Sales and Marketing, Airport operation and supervision such as check-in, arrivals and departure, baggage and flight control. q We look after design and marketing of Airlines products. q Managing Passenger and Cargo sales. q Slots and Schedules coordination with DGCA and Airport Authorities. q Coordination with BSP & IATA. q Liaison with Government and other agencies such as DGCA, Airport Authorities, GHA etc. q Controlling finance and remittance to Airlines. q Maintaining Accounts & Taxation for principal Airlines.

Corporate Profile – GSA Portfolio (Ctd. ) GSA- India, since Sep 2000 (Passenger & Cargo) GSA- North & East India, since Nov 2007 (Passenger) GSA- India, since Sep 2004 (Passenger & Cargo) Supervision Services at Goa Airport RIP - India since 2007 (Passenger)

Corporate Profile – GSA Portfolio GSA - India, since Nov 2009 (Passenger & Cargo) GSA - North & West India, since Sep 2009 (Cargo) GSA - India, since Oct 2004 (Passenger & Cargo) GSA- India (except Kolkata) since Feb 2008 (Passenger & Cargo)

Destination Management We offer personalized itineraries and attractive option to make India an incredible experience. Inbound Tours q Making optimum use of our experience and reputation, we give our clients the advantage of the best possible deals from suppliers and hotels. q Served Half a Million satisfied customers from around the world. q Our multilingual staff, fluent in language like Russian, French, Spanish, German offer personalized services. q Specialized team for MICE operations q Vilasa- Luxury holidays for elite. q Dedicated team for Tourist Charters. q Goa hotel beds the online hotels booking portal q As Fully Licensed Tourist-charter operators, we also represent airlines for tourist charter operations.

OUTBOUND TOURS DIVISIONS q Our Outbound Tour Division offers the entire gamut of leisure, business, incentive and conference packages to vast Indian travel market which is poised to reach 20 million travelers in 2014. q We sell tailor made packages and tours. q Managed by top professionals. q Through attractive and visible promotion in print media and on carved a niche in this growing sector. Internet, we have q Are authorized agents of major international Hotel Reservation Systems.

MICE & Business Travel q Overall Venue setup q Setup of communication and business centre q Documentation and stationary services arrangements q Airport pick up and shuttle services for delegates and participants Information panels, sign boards etc. q Publicity, photography and video coverage q Multi Language secretariat services POST-EVENT ARRANGEMENTS q Correspondence for feed-back, invoicing, closing accounts, reports q Post event tours q Assistance on departures CHOICE OF TRANSPORT q Luxury Cars, Coaches, Helicopter to Executive Jets within India & Overseas for our valued Clients.

Tourist Air Charter 2000 Charters…. . q Slots Clearance from Airports Authority & other authorities such as Naval / Air HQs. q Permission from Civil Aviation Authorities. ü Airport Operations ü Flight Handling ü Check-in ü EBT / Special Request / Upgrades / Flight Messages ü Crew Handling q Hotels, Transport & Excursion arrangements for tourists.

Charter Flights Log 90000 77, 591 80000 70000 60, 704 60000 50000 43, 101 32, 200 41, 216 35, 202 No. Of Tourist No. of Flights 30000 20000 10000 0 104 2008 -09 121 2009 -10 186 2010 -11 147 2011 -12 299 2012 -13 194 2013 -14

Affiliations

Affiliations ISO 9001: 2008

Sweet Success National Tourism Awards by Ministry of Tourism, Government of India 2010 -11 2012 -13 2011 -12

Sweet Success National Tourism Awards by Ministry of Tourism, Government of India 2002 -03 1993 -94 2008 -09 2005 -06 2003 -04

Sweet success continues in 2014 TODAY’S TRAVELLER AWARDS 2014 FOR BEST INBOUND TOUR OPERATOR CSR AWARD 2014 EXCELLENCE IN CORPORATE SOCIAL RESPONSIBILITY INDIA TRAVEL AWARDS 2014 FOR BEST INBOUND TOUR OPERATOR PATWA AWARDS 2014 FOR BEST INBOUND TOUR OPERATOR

Fast growing midsize company Strong, Focus on quality Service Strong focus on Aviation & Tourism Excellent liaison and rapport Vast experience in cargo movement Strong Financial Fundamentals Promoters direct involvement Expertise in handling aircrafts Single window accountability Commitment and Credibility History of successful partnerships 23 Years of multidimensional expertise in Aviation

Mission Statement At Minar we are committed to growth by understanding & meeting expectations of our customers, partners, employees & principals and to establish highest quality standard of services. At Minar we are committed to excel in business with constant improvement. At Minar we are conscious of our Corporate Social Responsibility and to contribute toward harmony through Tourism & Aviation.