A Process Framework for Enterprise Wide Integration Dave

Purpose l l l Provide an overview of the GDAIS enterprise-wide process framework Provide

Topics l l l Background Information -- Why change? GDAIS Enterprise Process Framework Enterprise

Organizational Context 1950 -60 s 2000 s Undersea surveillance Information transmission Command information Western

What We Have Learned… 1. It’s not just a software issue … 1. It’s

The Problem with Standards l l There are too many of them They are

Approach 1 – Integrate Our Process Improvement Efforts IS C O MI CM M/

Approach 2 – Adopt a Changing Maxim for Our Processes OLD: External compliance frameworks

Process Framework Context Customer Feedback Enterprise Business Processes Customer Expectations Product Realization Process (PRP)

GDAIS Process Framework Provides Common Ways to Work at GDAIS © Copyright 2003 General

U B e/S BU on mm Co Procedures Sit Policies on “Whats” Sit Policy

Web-Based PAL © Copyright 2003 General Dynamics Corporation November 2003 15

Finding Information You can also search for items. Click here to link to the

Finding Information Training Materials can be accessed directly on GDAISU or by linking to

Benefits & Lessons Learned l Benefits ä Common language ä Enterprise focus ä Reduced

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A Process Framework for Enterprise. Wide Integration Dave Walden General Dynamics Advanced Information Systems Bloomington, Minnesota USA Presented at the: NDIA/SEI Third Annual CMMI Technology Conference and Users Group Denver, Colorado USA © Copyright 2003 General Dynamics Corporation November 2003 1

Purpose l l l Provide an overview of the GDAIS enterprise-wide process framework Provide insight into the effort required to create and maintain it Provide examples of the operational savings and lessons learned © Copyright 2003 General Dynamics Corporation November 2003 2

Topics l l l Background Information -- Why change? GDAIS Enterprise Process Framework Enterprise Process Asset Library (PAL) ä Web-Based PAL Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions © Copyright 2003 General Dynamics Corporation November 2003 3

Organizational Context 1950 -60 s 2000 s Undersea surveillance Information transmission Command information Western Electric/Bell Labs AT&T Lucent GD-ATS Submarine fire control & guidance Power control Electronic training Martin Marrietta GE Lockheed Martin Imagery exploitation Tasking, processing, exploitation, & dissemination Bunker-Ramo Allied-Signal Strategic vulnerability assessment Space signal collection EW/ECM systems Army Research Lab Sylvania GD-DS Contel IO systems C 4 ISR Advanced DSP Satellite payloads GTE GD-ES GDAIS Massively parallel Hi-Rel processing ELINT/MASINT Information processing management Control Data (CDC) Computing Devices (Ceridian) GD-IS Note: Does not reflect 2003 acquisitions. © Copyright 2003 General Dynamics Corporation November 2003 5

What We Have Learned… 1. It’s not just a software issue … 1. It’s not just a systems issue … 1. It’s not just an engineering issue 1. It’s also an enterprise issue 2. It’s not just a value chain issue … 1. It’s not just an organizational issue … It’s also a customer issue 2. It’s also a teammate issue 3. It’s also a supplier issue 1. © Copyright 2003 General Dynamics Corporation November 2003 6

The Problem with Standards l l There are too many of them They are inconsistent ä Overlap ä Holes l l l Customer mandate (or whim) They evolve (just like COTS) Future needs introduce a whole new set of challenges ä Span of systems ä Domain applicability ä etc. © Copyright 2003 General Dynamics Corporation November 2003 7

Approach 1 – Integrate Our Process Improvement Efforts IS C O MI CM M/ M s gm Si x er Si s t es en c o m Pr age an M TQM O th Six Sigma a TQ CMM/CMMI ISO Others Disparate improvement efforts Integrated improvement efforts © Copyright 2003 General Dynamics Corporation November 2003 8

Approach 2 – Adopt a Changing Maxim for Our Processes OLD: External compliance frameworks & standards drove the development of stovepiped documentation infrastructures; as a result, internal business needs & req’ts have been adversely impacted. Process XYZ Document-based Performance-based NEW: Internal & external business needs drive development of a set of enterprise processes; in turn, through design, the enterprise processes will meet all external frameworks & standards. © Copyright 2003 General Dynamics Corporation November 2003 9

Process Framework Context Customer Feedback Enterprise Business Processes Customer Expectations Product Realization Process (PRP) Customer Satisfaction Enterprise Enabling Processes Products and Services © Copyright 2003 General Dynamics Corporation November 2003 11

U B e/S BU on mm Co Procedures Sit Policies on “Whats” Sit Policy Statements mm Co Process Documentation Architecture on Instructions Aids BU e/S Sit mm Co “Hows” Supporting Materials Checklists, Forms, Templates, Tools, Training Materials © Copyright 2003 General Dynamics Corporation November 2003 13

Topics l l l Background Information -- Why change? GDAIS Enterprise Process Framework Enterprise Process Asset Library (PAL) ä Web-Based Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions © Copyright 2003 General Dynamics Corporation November 2003 14

Finding Information You can also search for items. Click here to link to the GD Corporate P&Ps Click here for general process -related information Click on this area of interest in the left frame or on the Framework diagram to get to process assets Click here to access exemplary assets from previous programs. Click here to submit performance improvement requests © Copyright 2003 General Dynamics Corporation November 2003 16

Finding Information Training Materials can be accessed directly on GDAISU or by linking to GDAISU through the Training Materials link in the process area Use these links to get to the list of process assets -Policies, Procedures, and Supporting Material © Copyright 2003 General Dynamics Corporation November 2003 17

Benefits & Lessons Learned l Benefits ä Common language ä Enterprise focus ä Reduced maintenance costs l Lessons Learned ä Need top-level support ä Keep ownership with the functional organizations ä Web-based system increases accessibility © Copyright 2003 General Dynamics Corporation November 2003 19