A PRESENTATION ON COMMUNICATION SKILLS Why is Communication

A PRESENTATION ON COMMUNICATION SKILLS

Why is Communication Important? • Managers spend 80% of every working day communicating directly with others. • Managers spend 20% doing desk work: reading & writing.

COMMUNICATION THE ART OF BEING UNDERSTOOD. TYPES OF COMMUNICATION v Intra personal & Inter personal v. Formal and Informal v. Oral & Written v. Verbal & Nonverbal

TYPES OF PRSONALITIES SUBMISSIVE ASSERTIVE AGGRESSIVE

FAMILY OTHERS CRITICS NEIGHBOURS I-I RELATIVES/ FRIENDS WORK PLACE RECREATION WORSHIP PLACE

FORMAL COMMUNICATION SUPERIORS PEERS I SUBORDINATES PEERS

INFORMAL COMMUNICATION

GRAPEVINE COMMUNICATION GOSSIP

Communications – Did You Know? If you tell 100 people something without repetition: – After 24 hours, 25 percent have forgotten it – After 48 hours, 50 percent have forgotten it – After 72 hours, 75 percent have forgotten it – After one week, 96 percent have forgotten it

PEOPLE REMEMBER • 10 percent of what they read • 20 percent of what they hear • 30 percent of what they see • 50 percent of what they see and hear • 80 percent of what they say • 90 percent of what they say and do

BARRIERS TO COMMUNICATION IMPROPER TIMING NOISE AND DISTRACTIONS EMOTIONAL BARRIERS UNFAMILIAR LANGUAGE STUMBLING BLOCKS PERCEPTUAL BARRIERS

COMPONENTS OF COMMUNICATION • VERBAL 7% • VOCAL 38% • VISUAL 55% (Non Verbal)

NON VERBAL COMMUNICATION • KINESICS • OCCULESICS • PROXEMICS • ARTIFACTICS • CHRONEMICS • TACTILICS

EFFECTIVE COMMUNICATION 7 C’s COURTESY CLARITY CONCISENESS CONCRETENESS CORRECTNESS CONSIDERATION COMPLETENESS

EFFECTIVE COMMUNICATION

THE LANGUAGE OF LOVE • • • Love is kind. Love endures long. Love is not jealous. Love is not out for display. Love is not self seeking. Love is not unmannerly. Love takes no pleasure in injustice. Love bears everything in silence. Love covers all mistakes.

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