A Modernization of the South African Licensing Departments

A Modernization of the South African Licensing Department’s Processes to Improve Service Delivery Presented By: Avuya Shibambu Authors: A. Shibambu, J. Thaba, N. Moloisane and M. Molekoa

Content • • • Background Introduction Problem statement The SA Licensing Department EDMS Solution

Background • • 4 IR bandwagon Developing country challenges SA local municipality licensing department challenges Proposed solution - EDMS

The South African Licensing Department • Do. T – – RTMC Local Municipalities DLTC MVRA

DLTC • Application and issuing of learner’s and driver’s licences • Designated DLTCs across the country • Gauteng Province DLTCs use online booking system – Natis • Services : – – Learner’s Driver’s card renewal Pr. DP application

The process of applying for a driver’s license Book Appointment on Na. Tis Website Go to DLTC for Appointment Do Eye Test Pay Booking Fee at Cashier Get Test Date Take Driver's Test

Storage - DLTC

MVRA • Registration of motor vehicles • Brand new or second hand • Owner or dealership representative

MVRA • Registration process Enquiries Document Receiving Document Verification Transaction Implementation Payments Records and Archiving

Storage - MVRA

EDMS Capturing Document Versioning Storage Indexing Document Security Desktop application integration Document retention and disposal Reporting Retrieval Workflow Auditing Optical Character Recognition Compliance with standards Scanning and imaging

High level process - EDMS Data Capturing Processing Storage Document Management

An EDMS Solution for the SA Licensing Department

Modern Technology suggested • AI • Cloud computing • SDN

Conclusion • • Technological advancements 4 IR Io. T and AI EDMS to automate processes