A Leadership Decision Making Structure LDMS is a

A Leadership & Decision Making Structure (LDMS) is a closed-loop system, comprising of information, documents and meetings, which are used to forecast, plan, control and report results Reports Action Plan EFFECTIVE MEETINGS 1. Xxxxxxxx 2. Xxxxxxxx 3. Xxxxxxxx 01/04 12/04 08/05 Terms of Reference Roles and responsibilities KPI niveau 3 KPI level 2 KPI lev 1 R= Responsible A= Accountable C= Consulted I = Informed KPI-tree KPI level 2 KPI lev 1 KPI Processtep 5 Processtep 4 � 1 � Processtep 5 Processtep 6 Processtep 7 KPI Processtep 3 Processtep 4 KPI Processtep 2 Processstap 3 KPI Processtep 2 KPI Business �� Processtep 1 KPI Operational Processtep 1 Processtep 7 RESULTS Vision

LDMS follows the ‘four common activities’ principle the FPCR Cycle: FORECAST • Projections & targets focused on business objectives • Plans performance (resources, costs) • Normally 6 -12 month time frame REPORT • Achievement measured against business objectives • Problems highlighted • Support gained - actions initiated • Daily/Weekly/Monthly time frame PROBLEM RESOLUTION • Structured planning & review meetings • Input from process controls, Daily/ Weekly performance reporting • Actions planned that address the variances • Due dates set and met CONTROL • • Short Interval Control - hourly/daily Constant review of Plan Vs. Actual Constant focus upon variances Communication between individuals/teams on performance �� � 2 PLAN • Road map by which to achieve business objectives • Series of detailed actions to achieve required performance levels • Acts as the basis for ensuring, controlling & assessing achievement • Normally a Daily/Weekly/Monthly time frame

Start with the end in mind…What will it look like? Daily Weekly Monthly Yearly Forecast Plan Control Meetings/ Decisions Learning PLAN Fe ed s ACT Meetings/ Decisions Learning Report Meetings/ Decisions CHECK Meetings/ Decisions KPIs Meetings/ Decisions SIC DO / LEARN DWOR Action is the heart of the FPCR cycle. Action transfers the information and decisions into true benefit for the company (i. e. continuous improvement)! �� � 3

Leadership & Decision Making System AS IS for ODK/OKP � 26 september 2020 � � 4

Effective meetings: How? Meeting criteria Agenda Meeting guidelines Follow-up plan Preparation 40% Execution 20% Follow-up 40% Before the Meeting During the Meeting After the Meeting 1 Prepare agenda 2 Prepare information 3 Determine who needs to participate to reach the intended meeting objectives 4 Pre-presenting 1 Meeting management 2 Facilitate 3 Prepare action log 1 Evaluate the meeting 2 Follow up on actions 3 Complete own actions � 5 7