A Leaders Responsibility in Creating an Engaging Culture
A Leader’s Responsibility in Creating an Engaging Culture Dr. Trish Holliday, SPHR< SHRM-SCP, Assistant Commissioner and Chief Learning Officer Tennessee Department of Human Resources
Think about it… § What behaviors might you witness in the workplace that indicate employees are NOT engaged? What is the bottom line when we are talking about engagement?
The Cost of Low Employee Engagement
Impact of Low Employee Engagement • • • Cost the U. S. economy $370 billion each year Productivity is down Deadlines are being missed Morale is low Lack of cooperation No fair communication Employees leave the minute the clock turns 5: 00 Poor customer interface No commitment towards Job https: //www. icims. com/resources/whitepaper/3 -key-essentials-for-engaging-and-retaining-top-talent
And Don’t Forget the Boss…
What is Employee Engagement? “A heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work”. -The Conference Board
The Three Parts of Engagement Physical Cognitive Emotional
What it is NOT… • • Participation Everything that’s good Satisfaction Happiness
Characteristics of Employee Engagement § Heightened connection to work, organization, mission or co-workers § Beyond job satisfaction or happiness § Personal meaning in work • Pride • Belief that their organization values them § More likely to go above minimum and provide “discretionary effort. ”
Discretionary Effort § Goe for customers § Volunteers ideas § Works hard – and smart § Goes extra mile for customers § Doesn’t quit § Volunteers ideas § Calls in sick only § Works hard – and smart when ill § Doesn’t quit § Stays alert to safety § Calls in sick only when ill hazards. § Stays alert to safety hazards.
How Engaged are Employees? After 1 year on the job… 70% of U. S. employees are not engaged at work: Engaged 33% Not Engaged 49% Actively Disengaged 18%
Only one third are engaged…everywhere https: //www. icims. com/resources/whitepaper/3 -key-essentials-for-engaging-and-retaining-top-talent
A Leader’s Responsibility in Creating an Engaging Culture Measure Engagement Magnify Model Engagement Manage Engagement
“Train people well enough so they can leave. Treat them well enough so they don’t want to. ” Sir Richard Branson
Remembering Engagement E N G A G E D
- Slides: 17