A Joined Up Approach to IQIPS Alison Walsh

Audiology • Quality Enhancement Tool • January 2012 – IQIPS Standard • April 2012

IQIPS Patients would tell us we were doing a good job but where was

IQIPS • Signatory for the Trust required • Head of Patient and Healthcare Governance

IQIPS • Then stopped! - Late 2012 • Funding – • Paper presented to

IQIPS • • Group continued to meet Network of In House assessors set up

IQIPS • • • Clinical Audit Office – late 2013 Attended IQIPS Workshops Back

IQIPS • Meeting with UKAS Account Manager – January 2015 • Actual costings •

IQIPS • Assessment September 2015 • Audiology and GI • Completed and accredited December

IQIPS • Cardiology – not ready • Neurophysiology - Accredited December 2016 • Next

IQIPS • Team work produced results • Now agreed with UKAS a generic submission

Do’s • Coordinate an approach through the Trust • Get teams on board in

Don’t • Underestimate the time required • Underestimate the cost • Try to deliver

Only Positives • • Improved patient services and outcomes Improved environment Improved morale Sustainable

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A Joined Up Approach to IQIPS Alison Walsh MSc Consultant Clinical Scientist (Audiology) Head of Specialist Scientific Physiological Services Alison. walsh@sth. nhs. uk

Audiology • Quality Enhancement Tool • January 2012 – IQIPS Standard • April 2012 – RCP SAIT Opened for applications • Service Agreement arrived end of April 2012 • Panic set in!!

IQIPS Patients would tell us we were doing a good job but where was the evidence? • Evidence of housekeeping? • Evidence of evaluating services? • Evidence of estates management? • Evidence of improved patient outcomes

IQIPS • Signatory for the Trust required • Head of Patient and Healthcare Governance became IQIPS Lead. • Soon realised this was going to affect more services than Audiology and so went bigger. • IQIPS Group initiated – still running today – all Physiological Services Involved • Invited UKAS to a full day workshop • Process started - initially Audiology and Gastro-Intestinal Physiology

IQIPS • Then stopped! - Late 2012 • Funding – • Paper presented to TEG - March 2013 • May 2013 RCP SAIT fees paid for all disciplines

IQIPS • • Group continued to meet Network of In House assessors set up Sharepoint Support from Governance Team to upload generic documents

IQIPS • • • Clinical Audit Office – late 2013 Attended IQIPS Workshops Back to TEG for UKAS fees – 2014 Clinical Engineering involvement – 2014 In House Mock Assessments – December 2014

IQIPS • Meeting with UKAS Account Manager – January 2015 • Actual costings • Worked with the Team to minimise number of assessors • Submitted 29/05/2015

IQIPS • Assessment September 2015 • Audiology and GI • Completed and accredited December 2015 • Year 2 submission May 2016 • Neurophysiology and Cardiology added to scope

IQIPS • Cardiology – not ready • Neurophysiology - Accredited December 2016 • Next submission - June 2017 Cardiology added to scope Year 3 assessment • Ongoing until all services accredited

IQIPS • Team work produced results • Now agreed with UKAS a generic submission – Facilities, Safety and Patient Experience • Individual Departments now only have to work on Clinical Domain

Do’s • Coordinate an approach through the Trust • Get teams on board in an environment of support • Meet regularly • Share information and workload • IQIPS needs to be embedded in the services

Don’t • Underestimate the time required • Underestimate the cost • Try to deliver in isolation

Only Positives • • Improved patient services and outcomes Improved environment Improved morale Sustainable Physiological Services Network • Direct input to board via Governance Lead

Thank You