86 th ACCU Meeting of 9 December 2009

86 th ACCU Meeting of 9 December 2009 M. Tiirakari

Summary CERN regular shuttle services CERN Hostel services and WWW booking Miscellaneous 9 December 2009 M. Tiirakari 2

Shuttle services Identified needs in terms of transportation : between the 2 sites (Meyrin and Prevessin) between the 2 sites and the LHC pits (including shifts, nights and week end) To/from the airport Improvements proposed by GS-SEM: Regular shuttle for LHC/SPS shifts (as from 1. 10. 09) – 7 days/7 days An enlarged regular shuttle service inside the two sites and between (as from 1. 1. 2010) A regular shuttle CERN/Airport (as from 1. 1. 2010) 9 December 2009 M. Tiirakari 3

Regular shuttles for LHC/SPS Shifts As from 1 st October 2009, following discussions with LHC/SPS experiments, implementation of regular shuttles to cover LHC/SPS shifters’ needs 9 December 2009 M. Tiirakari 4

Next Steps – January 2010 An enlarged regular shuttle service (Monday - Friday) Ø Prevessin /Meyrin (every 45 min) 9 December 2009 M. Tiirakari 5

Next Steps – January 2010 Ø Meyrin/Prevessin-LHC Pits Ø CERN/Airport (every hour) 9 December 2009 M. Tiirakari 6

Further steps Ø “Signals” improvements: Bus stops, road-marking Ø CERN Mobility Plan Study new models on the use of electrical and gas cars, shuttle and bicycles (green mobility) 9 December 2009 M. Tiirakari 7

CERN Hostel Service New web pages for CERN Housing implemented in September 2009 Implementation of the WWW booking : December 2009 Agreements with local hotels and apartment hotels Weekly updates of rates and promotions In addition, a virtual store to provide CERN Hostel users with fresh food, in collaboration with NOVAE restaurant: Implementation depending on the new version of share point (Should be early 2010). 9 December 2009 M. Tiirakari 8

WWW booking 9 December 2009 M. Tiirakari 9

WWW booking 9 December 2009 M. Tiirakari 10

WWW booking 9 December 2009 M. Tiirakari 11

WWW booking 9 December 2009 M. Tiirakari 12

WWW booking 9 December 2009 M. Tiirakari 13

WWW booking 9 December 2009 M. Tiirakari 14

WWW booking 9 December 2009 M. Tiirakari 15

WWW booking 9 December 2009 M. Tiirakari 16

Summary of 2009 program work Building 38 -39 -41 priority given to the renovation of the common and individual sanitary installations: Painting Lights Showers toilets Pillows replacement 9 December 2009 M. Tiirakari 17

2010– 2011 program of work Building 38 Replacement of the kitchen and extension of dining room Centralization of fire detections Replacement of the wall to wall carpet of the corridors Card security system replacing locks and keys Entire renovation of 25 showers Replacement of curtains 9 December 2009 M. Tiirakari 18

2010– 2011 program of work Building 39 Renovation of 116 showers Renovation of the kitchen and the dining room Centralization of fire detections Replacement of wall to wall carpet of corridors 17 Card security system replacing locks and keys Renovation of 116 rooms: replacement of old furniture (chairs, bedside lamps, curtains, etc. ) Creation of 5 additional hotel rooms (ex offices) Replacement of furniture at the reception and the lounges 9 December 2009 M. Tiirakari 19

Main issue: Availability of rooms A few figures 2 no-show per day in average; 30 to 40% of reservations are modified at least once; Reservations are cancelled the same day customer is expected to check-in; Announced versus real number of reservations via blocks booking does not match in the majority of cases; Events at the same period (Council, Experiments weeks, various workshops/seminars). 9 December 2009 M. Tiirakari 20

Main issue: Availability of rooms Rules we consider to be implemented (already discussed with Secretariats) Payment of the first night in case of no-show Payment of the first night in case an individual reservation is not cancelled at least 24 hours in advance Payment of the first night in case a group reservation is not cancelled at least 7 days in advance Blocks will be progressively replaced by the individual use of WWW booking as a temporary measure a nominative list shall be given one month before the announced date of arrival. 9 December 2009 M. Tiirakari 21

CERN Hostel : Conclusion WWW booking should enable a better management in term of occupancy rate and should increase users’ satisfaction. Within the framework of a CERN policy for infrastructures and consolidation, GS-SEM could find out and identify an additional building for low cost rooms (as needed for summer students for example) 9 December 2009 M. Tiirakari 22

Miscellaneous Lockers will be put at CERN users community’s disposal as from January 2010 (delivery mid-December) in the main Building. The CERN reserves the right to open the lockers. The CERN declines any responsibility in the event of loss, of flight or damage caused with the objects deposited in the lockers. For safety reasons, the lockers are intended for the deposit, during the day, of personal effects and must be emptied every evening before the closing time of the Restaurants No. 1. The objects not recovered will be withdrawn by the Organization and could be claimed within a reasonable delay, while telephoning the 78877. This service will be able, if necessary, to ask for a document in proof of property. The Organization reserves the right to have the objects not recovered by their owners. 9 December 2009 M. Tiirakari 23

Green number plates and Private Removals Service • As from 1 April 2009, formalities relating to K and CD special series French vehicle plates (green plates), removals and importation of personal effects into France and Switzerland are dealt with by GS Department (Building 73/3 -014, tel. 73683/74407). • A quality survey has been launched as from 1 st October 2009 24

Enquête de satisfaction sur la qualité du “service installation” 70 personnes contactées depuis octobre – 34 réponses Qualité de l’accueil. Amabilité 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Très satisfait Satisfait Pas satisfait Capacité à répondre à vos demandes 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Très satisfait Rapidité d’exécution 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% Satisfait Pas satisfait Opinion générale 90% Très satisfait Satisfait Pas satisfait 25

THANK YOU FOR YOUR ATTENTION 9 December 2009 M. Tiirakari 26