8 Drive out Fear Create Trust and create

8. Drive out Fear, Create Trust and create a climate for innovation - open communication, team work -proper training, tools, good supervision, removing physical dangers , treated with technique- out of fear -involvement will increase

9. Optimize the efforts of teams, groups and staff areas - to achieve goals -Barriers -break down barrier-Attitudes need to be changed; communication channels opened; project teams organized; and training in teamwork implemented.

10. Eliminate Exhortations for the work force - Tools & methods not sufficient- no improvement in process 11 A) Eliminate Numerical Quotas for the Work Force -Quotas- quantity-poor workmanship - Replaced with SPC

11 )b. Eliminate Management by objective - Instead of MBO, learn the capabilities of process and how to improve them. 12. Remove Barriers That rob people of pride of workmanship -lose of pride-Reasons 1. Workers do not know how to relate to the organization’s mission. 2. They are being blamed for system problems.

3. Poor design lead to the production of “junk”. 4. Inadequate training is provided. 5. Punitive supervision exists 6. Inadequate or ineffective equipment is provided for performing the required work. - Mgmt-remove barriers. - worker’s understanding of their role

13. Encourage Education and self-improvement for everyone -people who are improving with the education -retrained as the organization requirement changing environment. 14. Take Action to Accomplish the Transformation -Create a corporate structure - Management support