74 NURSE UMC Telephone Stephanie Hunter MSN RN
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74 NURSE UMC Telephone Stephanie Hunter, MSN, RN Triage h Syst U ealt MC H em
Service Mission: To provide urgent medical advice over the phone directing callers to the most appropriate treatment location. h Syst U ealt MC H em
Service Vision: Decrease semi-urgent, non-urgent volume in the Emergency Center to < 21%. Ultimately providing the right care in the right setting. h Syst U ealt MC H em
Status Update Since opening in April 2013 we have handled 14, 087 calls through the call center. h Syst U ealt MC H em
Stats • We advised 16. 6% of our callers to utilize the ED and 47. 8% of the callers were assisted with home care instructions. • 59. 2% of our callers are our targeted population. h Syst U ealt MC H em
Stats Since opening, we have had 630 callers from our population that we have prevented ED visits. This is a cost savings for our hospital of $340, 200. We have had 873 callers over all payer sources. A potential savings of $471, 420. h Syst U ealt MC H em
Growth June 2014 UMC started advertising 74 NURSE to patients being discharged and encouraging them to call with questions post discharge. This was only presented on the printed material in DC packs. h Syst U ealt MC H em
Growth Since June we have had 13. 58% of our calls generated from discharges. We are currently working with another 1115 Waiver project, Lean Six Sigma, on increasing the “HELP” patients get at discharge. h Syst U ealt MC H em
Growth Many of these callers have questions about medications, wound care, and follow up appointments. 74 NURSE staff assist these callers, freeing up floor staff to care for the patient at the bedside. h Syst U ealt MC H em
Growth Physician Finder was added in July 2014. We assist callers who are looking for a PCP, find a physician and get the initial appointment scheduled for them. We have had 24 physician finder calls so far. h Syst U ealt MC H em
Software • LVM Systems • Located in Mesa, Arizona and was started in 1988 • International h Syst U ealt MC H em
Software • Currently have 3 license • 2 sets have triage guideline for adult and pediatric patients • Guidelines are written by Barton Schmitt and David Thompson. • These are the most tested and proven. h Syst U ealt MC H em
Success Stories h Syst U ealt MC H em
Questions Call 74 NURSE 806. 746. 8773 UM lth S C Hea ystem 24 -7 FREE MEDICAL ADVICE HOTLINE
