7 Introduction Smart process applications Are a new

7 Introduction � Smart process applications: �Are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. �Easy to deploy “out of the box” �Designed to simplify activities that are people-intensive, variable, loosely structured and subject to change. � My. Office is the fastest and smartest way to build and deploy Smart Process Applications across your organization. � It comes with over 100 out-of- the-box processes, so creating service delivery and process-oriented solutions for a wide variety of business processes is easy, low cost, and fast. ©Pars. Tasmim 2014 9/15/2020

8 Smart Process Apps ©Pars. Tasmim 2014 9/15/2020

9 My. Office �Enables You: �Create intuitive business services, case management and efficient process transactions. �Enable information exchange and collaboration �Integrate data silos and back-office systems �Improve Your: �Customer Experience �Transaction Efficiency �Business Insight �Business Agility and Innovation ©Pars. Tasmim 2014 9/15/2020

10 My. Office Key Modules �Document capture, document output, and document management. �Embedded analytical tools designed for the business activity. �A collaboration platform for people to create content needed for the activity. �BPM tools for executing the steps involved in the activity. �Imported or embedded awareness data relevant to the business activity. ©Pars. Tasmim 2014 9/15/2020

11 My. Office Key Features �A Google like search engine provides user friendly interface for end-users to easily find what they are looking for. �Comes with 100 out-of-the-box processes, enables business personnel to easily configure processes and generate new ones. �Support multi platforms like Web, Mobile, SMS, MMS and USSD. �Easily Integration with other Business Systems. �Fully integrated with Share. Point portal. �Manage user KPIs in different processes. ©Pars. Tasmim 2014 9/15/2020

12 My. Office Interface Search what you are looking for… ©Pars. Tasmim 2014 9/15/2020

13 My. Office Interface Access your inbox to see all your assigned tasks ©Pars. Tasmim 2014 9/15/2020

14 Implemented Processes – ITS Division � ITS Processes: �Device Request �Application Access Requests like Concierge, @billity, DMS, EDW, IFS, OBIEE, EDS, EMA, E-refill, etc. �OS Access Request �DB Access Request �Standard and Privileged Internet Access �Shared Mailbox �ITSM User Access Request �Staff VPN �Vendor VPN �FTP Creation and Access Request �SMSC Account Creation Request �Restore a backup �Device Movement �Admin Privilege ©Pars. Tasmim 2014 9/15/2020

15 Implemented Processes – HR Division �HR Processes: �Time and Attendance Processes like: �Leave �Mission �Overtime �IPF processes like: �Staffs’ KPIs submission �Approval on KPIs �KPIs Rating ©Pars. Tasmim 2014 9/15/2020

16 Implemented Processes – LMS �LMS (Learning Management System) Processes: �IDP Submission �Ad-hoc IDP �Motivation �Business Trip �TDS Dashboard �Reports ©Pars. Tasmim 2014 9/15/2020

17 Implemented Processes – CPG and Finance �CPG Processes: �PR and PO processes �Supplier registration process �Contract Management System �Section-C approval process �Finance Processes: �Invoice tracking �Advance Payment �Local and international claims �Local and international travel requisition ©Pars. Tasmim 2014 9/15/2020

18 Implemented Processes – NWG �NWG Processes: �Transmission links processes �PAOs processes for requesting, renting and payment ©Pars. Tasmim 2014 9/15/2020

19 Create New Processes �Easy to define new processes �Using a simple wizard without any development effort only by configuring required parameters �Configuring the forms layout �Configuring the approval map based on requester job level and position �Create more complex forms using Microsoft Info. Path without any development effort ©Pars. Tasmim 2014 9/15/2020

20 Generic Process – Sample Fill request by user. Initiate approval process for relative manager based on: 1. 2. � Requester level � Requester position � Requester’s Managers based on organization chart retrieved from Active Directory Initiate absolute approver(s) based on process configuration. (Absolute approvers are defined based on process no matter who has submitted the request) 4. Integration with 3 rd party applications like Marval. 3. ©Pars. Tasmim 2014 9/15/2020

22 Generic Process and Forms Generic Form Interface COO CIO Infrastructure GM CFO CMO Service Delivery GM Senior The relativemanager approvers are fetched from active directory based. Absolute on organization chart approvers are selected Manager according to process configuration Request er ©Pars. Tasmim 2014 9/15/2020

23 New Process Creation Wizard ©Pars. Tasmim 2014 9/15/2020

24 Generic Process-Parallel In this type of process a group of managers could be initiated and the form is sent to them parallel. It means all of them can decide on request in the same time. ©Pars. Tasmim 2014 9/15/2020

25 My. Office Interface Report Interface ©Pars. Tasmim 2014 9/15/2020

26 My. Office Interface Manager inbox Interface ©Pars. Tasmim 2014 9/15/2020

27 Features- Mobile Interface �New features and enhancement like: o Using SMS to approve/reject the assigned tasks o Mobile apps for android and i. OS �Alerts, Decision, Action, Reports, etc. o USSD integration ©Pars. Tasmim 2014 9/15/2020

28 Features - Lazy Approval �When recipient receive To-Do email, it contains Approve, Reject, Hold and Return links to respond to the item via email. ©Pars. Tasmim 2014 9/15/2020

29 Features - Lazy Approval ©Pars. Tasmim 2014 9/15/2020

30 Features - Delegation � In delegation process user can delegate his tasks to another person in a specific period of time. In this process: o User can easily select the person who is responsible on behalf of him/her to access and respond to assignee tasks. o Select a specific period of time for delegation. o Once user A delegates his tasks to user B, user B can access all the tasks in the inbox of user A. o User A still is able to open his inbox and respond to the assignee tasks by himself. o A notification email will be sent to both users and inform them about this delegation. ©Pars. Tasmim 2014 9/15/2020

31 Features - Delegation ©Pars. Tasmim 2014 9/15/2020

32 Features – On-behalf � In on-behalf process user A can submit a request on behalf of user B. In this case below rules will be applied: o On-behalf should be implemented in one collapsible section including one check box and one text box to search AD and add one user in it o So it implicitly means that user B must already exist in AD (except than user creation form) o Based on the business rules on each process the approval will be either based on user A who fills the request or user B who the request is submitted on behalf of. o If user A request a service for user B and he (user A) is still in approval process it should be automatically approved on his (user A) side (This is same as general rule applied in approval process which says when a user submit a request and it requires his/her approval, the approval should be passed automatically. ) ©Pars. Tasmim 2014 9/15/2020

33 Features – On-behalf ©Pars. Tasmim 2014 9/15/2020

34 Features – Assignee �in Assignee process, each approver can add name of some other employee to assign the request to them. The assignee might be in the approval map. ©Pars. Tasmim 2014 9/15/2020

35 Features – Assignee ©Pars. Tasmim 2014 9/15/2020

36 My. Office Architecture Overview �My. Office product as a smart process application is developed using enterprise BPM and ECM products. ©Pars. Tasmim 2014 9/15/2020

37 BPM and Document Management Suite Business Applications Process Intelligence Process Management Content Management Corporate Infrastructure ©Pars. Tasmim 2014 9/15/2020

Process Intelligence Business Process Management Content Management Process Modelling Process Simulation Process Collaboration Business Process Management Business Rules Management Content and Case Management Records Management Expense Management Claims Management Complex Process Management Under writing Loan initiation Purchase to Pay Loan initiation Credit Management Process Driven Applications KYC Account initiation BPM and Document Management Suite 38 Process Measurement Process Event Capture Scan Management Enterprise Architecture 38 ©Pars. Tasmim 2014 9/15/2020

39 My. Office in a Microsoft Environment Manager User. View Manager. View Supervisor Dept. Manager ©Pars. Tasmim 2014 Process Management Researcher Doc & Forms Workflow Processor Case Management Builder. View Reports Modelling Dashboards view. Parts KPIs/SLAs Simulation Analytics Doc ESB Analyst Developer 9/15/2020

40 System Integration Without Coding ©Pars. Tasmim 2014 9/15/2020

41 Microsoft Biz. Talk Integration � Connecting disparate systems through a common interface � Transforming data through mapping source to destination schema � Robust adapter framework, design tools, rules engine, and documentation Process 360 BPM SAP People. Soft Enterprise JD Edwards One. World XE JD Edwards Enterprise. One ODBC Adapter for Oracle Database Siebel e. Business Applications ©Pars. Tasmim 2014 TIBCO Rendezvous TIBCO Enterprise Message Service Host Applications IBM DB 2 Host Files Web. Sphere MQ MSMQ/MSMQT Base EDI FILE FTP HTTP 9/15/2020

42 ©Pars. Tasmim 2014 9/15/2020