7 Chapter Managing Human Resources Copyright 2015 Pearson

7 Chapter Managing Human Resources Copyright © 2015 Pearson Education, Inc. 7 -1

Learning Outcomes • Describe the key components of the human resource management process and the important influences on that process. • Discuss the tasks associated with identifying and selecting competent employees. • Explain how employees are provided with needed skills and knowledge. Copyright © 2015 Pearson Education, Inc. 7 -2

Learning Outcomes (cont. ) • Describe strategies for retaining competent, highperforming employees. • Discuss contemporary issues in managing human resources. Copyright © 2015 Pearson Education, Inc. 7 -3

7. 1 Describe the key components of the human resource management process and the important influences on that process. Copyright © 2015 Pearson Education, Inc. 7 -4

Human Resource Management Copyright © 2015 Pearson Education, Inc. 7 -5

HRM Process and Influences Copyright © 2015 Pearson Education, Inc. 7 -6

The Legal Environment Copyright © 2015 Pearson Education, Inc. 7 -7

Affirmative Action Programs that ensure that decisions and practices enhance the employment, upgrading, and retention of members of protected groups. Copyright © 2015 Pearson Education, Inc. 7 -8

Differences in HRM Laws • • Canada Mexico Australia Germany Copyright © 2015 Pearson Education, Inc. 7 -9

7. 2 Discuss tasks associated with identifying and selecting competent employees. Copyright © 2015 Pearson Education, Inc. 7 -10

Identifying and Selecting Employees HRM Process: 1. employment planning 2. recruitment and downsizing 3. selection Copyright © 2015 Pearson Education, Inc. 7 -11

Conducting Employee Assessments Copyright © 2015 Pearson Education, Inc. 7 -12

Determining Future Employment Needs Demand for human resources (employees) is a result of demand for the organization’s products or services. Copyright © 2015 Pearson Education, Inc. 7 -13

Recruiting Applicants Copyright © 2015 Pearson Education, Inc. 7 -14

Selecting Job Applicants Copyright © 2015 Pearson Education, Inc. 7 -16

Reliability and Validity Reliability: The degree to which a selection device measures the same thing consistently. Validity: The proven relationship between a selection device and some relevant criterion. Copyright © 2015 Pearson Education, Inc. 7 -17

Selection Devices: Tests Copyright © 2015 Pearson Education, Inc. 7 -18

Effective Interviewing Copyright © 2015 Pearson Education, Inc. 7 -19

Closing the Deal Copyright © 2015 Pearson Education, Inc. 7 -20

7. 3 Explain how employees are provided with the needed skills and knowledge. Copyright © 2015 Pearson Education, Inc. 7 -21

Orientation • Job orientation • Work unit orientation • Organization orientation Copyright © 2015 Pearson Education, Inc. 7 -22

Providing Skills and Knowledge Copyright © 2015 Pearson Education, Inc. 7 -23

Employee Training Methods Copyright © 2015 Pearson Education, Inc. 7 -24

7. 4 Describe strategies for retaining competent, highperforming employees. Copyright © 2015 Pearson Education, Inc. 7 -25

Retaining Competent Employees Copyright © 2015 Pearson Education, Inc. 7 -26

Issues with Performance Evaluation Systems may be outdated due to: • Downsizing • Project teams When An Employee’s Performance is Not Up to Par Copyright © 2015 Pearson Education, Inc. 7 -27

Compensating Employees Copyright © 2015 Pearson Education, Inc. 7 -28

7. 5 Discuss contemporary issues in managing human resources. Copyright © 2015 Pearson Education, Inc. 7 -29

Managing Downsizing Copyright © 2015 Pearson Education, Inc. 7 -30

Workforce Diversity • • • Nontraditional recruitment sources Non-discriminatory selection Accommodation of diverse needs Diversity consciousness workshops Mentoring programs Copyright © 2015 Pearson Education, Inc. 7 -31

Sexual Harassment Any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual’s employment, performance, or work environment. Copyright © 2015 Pearson Education, Inc. 7 -32

Workforce Spirituality Copyright © 2015 Pearson Education, Inc. 7 -33

Controlling HR Costs Health Care Pensions Copyright © 2015 Pearson Education, Inc. 7 -34