7 Chapter Managing Human Resources Copyright 2013 Pearson

7 Chapter Managing Human Resources Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -1

Learning Outcomes After studying this chapter, you will be able to: • Describe the key components of the human resource management process and the important influences on that process. • Discuss the tasks associated with identifying and selecting competent employees. • Explain how employees are provided with needed skills and knowledge. And … • Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -2

Learning Outcomes (cont. ) • Describe strategies for retaining competent, high-performing employees. • Discuss contemporary issues in managing human resources. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -3

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -4

Human Resource Management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -5

HRM Process and Influences Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -6

The Legal Environment Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -7

Affirmative Action Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -8

Differences in HRM Laws Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -9

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -10

Identifying and Selecting Employees Phase 1 of the HRM process involves: 1. Employment planning 2. Recruitment and downsizing 3. Candidate selection Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -11

Conducting Employee Assessments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -12

Determining Future Employee Needs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -13

Recruiting Applicants Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -14

Handling Layoffs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -15

Selecting Job Applicants Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -16

Reliability and Validity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -17

Selection Devices: Tests and Interviews Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -18

Effective Interviewing Techniques A Container Store recruiting manager leads a job candidate in a role-playing exercise as part of the interview. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -19

“Closing the Deal” Remember: It’s just as important to retain good people as it is to hire them in the first place. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -20

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -21

Providing Skills and Knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -22

Employee Training Methods Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -23

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -24

Retaining Competent Employees Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -25

Addressing Poor Performance Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -26

Determining Pay Levels Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -27

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Contemporary Issues Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -29

Workplace Diversity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -30

Sexual Harassment Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -31

Workplace Spirituality Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -32

Controlling HR Costs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -33

Career Module Building Your Career Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -34

Building Your Career A career is a sequence of work positions held by a person during his or her lifetime. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -35

Career Development Today Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -36

How Can I Have a Successful Career? Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -37

Be Proactive • Identify tomorrow’s job opportunities. • Manage your own career. • Develop your interpersonal skills, especially verbal communication. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -38

Take Action • • • Work harder and smarter. Stay up to date. Make learning a lifetime commitment. Keep networking. Increase your visibility. Seek a mentor. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -39

Leverage Your Competitive Advantage Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -40

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -41