7 Chapter Managing Human Resources Copyright 2013 Pearson

7 Chapter Managing Human Resources Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -1

Learning Outcomes After studying this chapter, you will be able to: • Describe the key components of the human resource management process and the important influences on that process. • Discuss the tasks associated with identifying and selecting competent employees. • Explain how employees are provided with needed skills and knowledge. And … • Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -2

Learning Outcomes (cont. ) • Describe strategies for retaining competent, highperforming employees. • Discuss contemporary issues in managing human resources. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -3

Human Resource Management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -4

HRM Process and Influences Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -5

The Legal Environment Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -6

Identifying and Selecting Employees Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -7

Conducting Employee Assessments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -8

Determining Future Employee Needs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -9

Recruiting Applicants Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -10

Handling Layoffs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -11

Selecting Job Applicants Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -12

Reliability and Validity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -13

Selection Devices: Tests and Interviews Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -14

Effective Interviewing Techniques Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -15

“Closing the Deal” Remember: It’s just as important to retain good people as it is to hire them in the first place. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -16

Providing Skills and Knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -17

Employee Training Methods Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -18

Retaining Competent Employees Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -19

Addressing Poor Performance Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -20

Determining Pay Levels Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -21

Contemporary Issues Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -22

Workplace Diversity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -23

Sexual Harassment Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -24

Workplace Spirituality Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -25

Controlling HR Costs Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -26

Career Module Building Your Career Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -27

Building Your Career Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -28

How Can I Have a Successful Career? Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -29

Be Proactive Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -30

Take Action Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -31

Leverage Your Competitive Advantage Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -32

Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7 -33