600 Emergency Response Guide 676 Power Failure Emergency

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600. Emergency Response Guide, 676 Power Failure Emergency Action Plan A. The Purpose of

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan A. The Purpose of This Policy The purpose of this policy is to protect the safety of our guests and team members, protect Company property and information and achieve the least possible disruption to guest service by informing Restaurant team members on how to respond before, during and after a power failure. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 1

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan B. Planning for a

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan B. Planning for a Power Failure If you plan in advance for power failures, they can be a minor inconvenience. If not, they can be dangerous and costly. Each Hotel team member must know his or her responsibility in the event of a power failure. Power failures may last for just a few seconds or for several days. Do not assume a power failure is for a short time. When a power failure occurs, always take actions as if the power is going to be off for a long time. Be alert that power failures may occur in combination with other emergencies, such as a fire, severe winter weather, flood, civil disturbance or wind storm. Be prepared to deal with power failures simultaneously with other emergencies. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 2

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan C. Types of Power

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan C. Types of Power Failures There are three types of power failures. Each is described below: v A local power failure: A local power failure is due to the failure of one or more of the Hotel's circuits, main transformers, the electrical feed system or of the utility's local transformer serving several local users. This type of power failure may be caused by a local fire, explosion or flood. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 3

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan C. Types of Power

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan C. Types of Power Failures (cont. ) v A rolling blackout: Rolling blackouts are due to an overloaded utility system during times of excessive demand. Usually a large area is affected, and the news media or the utility company will give advance notice of a rolling blackout. v A total blackout: A total blackout affects a large area and is usually due to the failure of a power plant or the utilities grid system. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 4

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures for All Team Members All Hotel team members are to do the following in the event of a power failure: 1. Check other parts of the Hotel and the Hotel's neighbors to determine if the power failure is a local or a wide-area blackout. Notify the maintenance department if the power failure is local. 2. Clear your work area of any obstructions to pedestrian traffic. 3. If you cannot move an obstruction or a dangerous condition exists, protect the area by blocking it from traffic. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 5

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures for All Team Members (cont. ) 4. Check to be certain emergency lights are working in your area. 5. Report to your supervisor for your assignment. Report the condition of your work area (such as any emergency lighting being out or any dangerous situation) to your supervisor. 6. Unplug any personal computers at your workstation to prevent a power surge damaging the computer when the power is turned back on. Continue ►` SAFETY & SECURITY GUIDE © Marin Management, Inc. 6

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan D. Power Failure Procedures for All Team Members (cont. ) 7. Do not use candles or any open flame during a power outage. Do not give candles or open-flame lanterns to guests. 8. Remain calm and report to your supervisor or the manager-on-duty. 9. Do not reset circuit breakers. Only the manager-onduty or the maintenance department staff may reset a circuit breaker. 10. Do not use elevators. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 7

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for Front Desk Teams In the event of a power failure, front desk team members do the following: 1. Do an immediate back-up of all computerized records, including all of the following: v The property management system (PMS) v The telephone call accounting system v The pay-for-view television system Also see the policy Computer Failure for additional information. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 8

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for Front Desk Teams (cont. ) 2. Test the telephones to determine if they are working for all of the following: v Calls to and from guestrooms v Incoming calls from outside of the Hotel v Outgoing calls from the Hotel 3. If calls to and from guestrooms cannot be made, a potentially dangerous situation exists because an evacuation becomes more difficult. Report the situation immediately to the manager-on-duty and the maintenance department. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 9

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for Front Desk Teams (cont. ) 4. If calls cannot be made from the switchboard to outside of the Hotel, a potentially dangerous situation exists if there is a fire, medical emergency, robbery or other emergency. Send someone to check if nearby pay telephones work, then do the following: v If they work, have one telephone marked “Temporarily out of Service” to keep it free for emergency use. v If they do not work, send someone to the nearest fire station or police station to notify authorities that the Hotel can not telephone emergency services. Request that the police have a patrol car at the Hotel until our communications are working. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 10

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan E. Power-failure Procedures for Front Desk Teams (cont. ) 5. Turn off and unplug all computers to prevent a power surge damaging the computer when the power is turned back on. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 11

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan F. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan F. Power-failure Procedures for Maintenance Teams In the event of a power failure, the team members in the maintenance department take the following actions: 1. Determine if the power failure is localized to one area of the Hotel or the entire Hotel. If the power failure is local, check for the failure of a main transformer or a local circuit. 2. If the failure is a main transformer, contact the authorized service company for our transformer. If a local circuit has failed, attempt to reset the circuit breaker. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 12

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan F. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan F. Power-failure Procedures for Maintenance Teams (cont. ) 3. Unlock, test and distribute emergency flash lights. Do not use candles. 4. Check to be certain that emergency lighting is working. 5. Check to be certain that the fire and smoke annunciation system is operating. 6. Check on the status of the telephone system. 7. Clear all pedestrian areas of obstacles. Block unsafe areas. 8. Turn off the domestic water pumps to prevent their damage when power is restored. 9. If the buildings have fire dampers, check to be certain they are operating correctly. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 13

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan 2. 3. 4. G.

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan 2. 3. 4. G. Power Failure Procedures for the Restaurants, Bars, Pantries and Kitchens In the event of a power failure, food-and-beverage team members do the following: 1. Continue to serve all present guests if the lighting level and the equipment allow. Do not take any new customers until power is restored or until your supervisor so directs. Move all refrigerated food and beverages that are perishable to the remaining walk-in refrigerator(s) that still operates. If you believe the power may be out for more than two hours, try to get dry ice to keep small refrigerators cold. For each standing (upright), reach-in refrigerator, use about 30 pounds of dry ice. For a half-size reach-in refrigerator, use about 15 pounds of dry ice. SAFETY & SECURITY GUIDE © Marin Management, Inc. Continue ► 14

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for the Manager-on-duty If you experience a power failure while serving as manager-onduty, take the following actions: 1. Contact the maintenance department. Be certain they have completed their action steps (see the previous section). 2. Determine whether the power failure is local or a wide-area blackout. 3. Locate all on-duty team members and tell each to complete his or her power-failure action steps (see previous sections). 4. Instruct all team members to not leave work—regardless of their scheduled departure times—without your approval. Tell all team members how you can be contacted if they need you. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 15

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for the Manager-on-duty (cont. ) 5. Determine the status of the Hotel's computer system, telephone system, time clock and call-accounting system. Take actions according to the procedures in other sections of this Guide. 6. Begin communication with the utility company to determine an estimated time to restore power. The name and telephone number of the utility company is in your Hotel-specific Emergency Information Guide. 7. Determine the staffing level needed to provide for guest safety, visitor safety, employee safety and continuation of guest services. If you need additional team members, call them in to work. If necessary, keep team members at the Hotel, even if overtime pay is required. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 16

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan H. Power-failure Procedures for the Manager-on-duty (cont. ) 8. If applicable, check the kitchen, pantry and/or bar refrigerators. Confirm that food-and-beverage team members have followed their Power Failure Procedures described in this policy. 9. When it is safe to do so, write and distribute an Incident Report. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 17

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan I. How to Reset

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan I. How to Reset a Circuit Breaker Only the manager-on-duty or a member of the maintenance department may reset a circuit breaker. Use the following procedure to reset a circuit breaker: 1. Push the switch firmly to the “off” position. 2. Push the switch back to the “on” position. If the overload on the circuit has been cleared, the power should now be restored. Learn more online Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 18

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan J. Manager-on-duty Rolling Blackout

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan J. Manager-on-duty Rolling Blackout Procedures If you receive notification from the utility company that there will be a temporary blackout or rolling blackout of the Hotel's electrical service, take the following actions: 1. Inquire from the utility company the exact time the blackout is to begin and end. Determine to whom you may speak if more information is needed later. 2. Notify all on-site team members of the planned blackout. 3. Notify all Hotel guests of the planned blackout. 4. Notify the general manager. 5. Do backups of the computer systems and call-accounting system. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 19

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan J. Manager-on-duty Rolling Blackout

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan J. Manager-on-duty Rolling Blackout Procedures (cont. ) 6. Test the emergency equipment, particularly lighting. 7. Determine the staffing level needed to provide for guest safety, visitor safety, employee safety and continuation of guest services. If you need additional team members, call them in to work. If needed, keep team members at the Hotel, even if overtime pay is required. 8. When it is safe to do so, write and distribute an Incident Report. End SAFETY & SECURITY GUIDE © Marin Management, Inc. 20

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan v YOU HAVE REACHED

600. Emergency Response Guide, 676 Power Failure Emergency Action Plan v YOU HAVE REACHED THE END OF THIS SECTION. To return to a previous page: Press the Page Up key or v To leave this section: Press the space bar End SAFETY & SECURITY GUIDE © Marin Management, Inc. 21