600 Emergency Response Guide 648 Fire Emergency Action

600. Emergency Response Guide, 648 Fire Emergency Action Plan A. The Purpose of This Policy The purpose of this policy is to protect lives and property by preparing our team members to respond correctly in the event of a fire. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 1

600. Emergency Response Guide, 648 Fire Emergency Action Plan B The Hotel Fire Alarm Major Hotel buildings have fire alarms. All of our Hotel team members must be able to recognize the fire alarm and know how to respond to the alarm. Usually, the fire alarm sounds whenever any of the following events has occurred: v Someone pulls a fire alarm pull station. v A fire sprinkler activates. v A guest corridor, public area, storeroom, mechanical room or office smoke detector or heat detector activates. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 2

600. Emergency Response Guide, 648 Fire Emergency Action Plan B The Hotel Fire Alarm (cont. ) In some buildings, the general fire alarm does not sound when a guestroom smoke detector activates. Check your Hotel-specific Emergency Information Guide and know what happens when smoke detectors activate in your Hotel’s guestrooms. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 3

600. Emergency Response Guide, 648 Fire Emergency Action Plan C. Heat and Smoke Detectors See your Hotel-specific Emergency Information Guide for the types and features of your Hotel’s smoke detectors and heat detectors. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 4

600. Emergency Response Guide, 648 Fire Emergency Action Plan D. What to Expect During a Fire Each fire emergency is different, but you can expect the following events may occur: v The fire may spread rapidly unless controlled by physical or chemical barriers. v There may be intense smoke, possibly even toxic (poisonous) smoke and fumes. v You and others may experience eye irritation from ash and soot in the air. v Some building parts may collapse. v Some normal access and exit routes may be blocked or may be too dangerous to use. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 5

600. Emergency Response Guide, 648 Fire Emergency Action Plan D. What to Expect During a Fire (cont. ) v Doors may be hot. v Guests and employees may be frightened, confused and/or injured. v The building sprinkler system may discharge large amounts of water. v Automatic fire doors may close to slow the spread of the smoke and fire. v Elevators may not operate. v Explosions may occur. Not all fires have these effects, but fires can grow quickly to cause some or all of these events. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 6

600. Emergency Response Guide, 648 Fire Emergency Action Plan E. Fire Response Actions for All Hotel Team Members If you discover a fire, see smoke or discover other evidence of a potential fire anywhere on Hotel property, remain calm and take the following actions immediately: 1. Pull the nearest fire-alarm pull station that is located away from the fire. See the list of fire-alarm pull stations in your Hotel-specific Emergency Information Guide. (Note, if a guestroom smoke detector is sounding an alarm, that alarm may only be heard locally. So, if you have no other indication of a fire, call the front desk—touch “ 0”—to report the local smoke detector alarm. ) Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 7

600. Emergency Response Guide, 648 Fire Emergency Action Plan E. Fire Response Actions for All Hotel Team Members (cont. ) 2. If the fire is small and you believe that you can safely control or extinguish the fire, do so. Do not, however, stay in the area if your safety is at risk. Do not position yourself so that the fire is between you and your only exit. If you cannot safely extinguish the fire, leave the room and close the door behind you. 3. If the fire is in a mattress, sofa, wastebasket or anything similar, do not try to carry or throw the material from a room. 4. If the fire is in a room (such as a storeroom or guestroom) and you cannot safely fight the fire, leave and close the door to reduce the spread of smoke and flames. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 8

600. Emergency Response Guide, 648 Fire Emergency Action Plan E. Fire Response Actions for All Hotel Team Members (cont. ) 5. Do not enter a room where you suspect a fire without feeling the temperature of the door. If it is hot, do not open the door. 6. Clear the area of anything that may obstruct the access of firefighters or the evacuation of guests and employees, such as carts, ladders and furniture. 7. Direct guests and other team members to move away from the fire area and towards a safe exit. Do not let guests or team members use elevators for evacuation. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 9

600. Emergency Response Guide, 648 Fire Emergency Action Plan E. Fire Response Actions for All Hotel Team Members (cont. ) 8. If you are in danger, exit the area. 9. Stand by, if safe, to assist management and firefighters with locating the fire. 10. Follow the instructions of Hotel management and the firefighters. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 10

600. Emergency Response Guide, 648 Fire Emergency Action Plan F. Fire-alarm Pull Stations See your Hotel-specific Emergency Information Guide for the location of fire-alarm pull stations. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 11

600. Emergency Response Guide, 648 Fire Emergency Action Plan G. Telephone Operators' and Front Desk Fire Procedures This procedure applies to whoever is working at the Hotel switchboard when the fire warning is received. You may receive notification of a potential fire emergency by any of several ways, such as the following: v Someone approaches the front desk and tells you of seeing fire or smoke or hearing a smoke detector alarm. v Someone calls the front desk and tells you of seeing fire or smoke or hearing a smoke detector alarm. v You hear a fire alarm. v You hear the alarm on the fire annunciation panel. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 12

600. Emergency Response Guide, 648 Fire Emergency Action Plan H. Telephone Operators' and Front Desk Fire Procedures for the Report of a Fire If someone approaches you or calls you to report a fire or potential fire, immediately do the following: 1. Get the exact location of the fire or potential fire. 2. Call 9 -1 -1 on an outside line and give the dispatcher the name of the Hotel and the address. Explain that you have a report of a potential fire and give the exact location at the Hotel, for example: “This is Bill at Acme Hotel, 975 Main Street. I have a report of smoke coming from the roof of the south side of the hotel. We are investigating. ” Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 13

600. Emergency Response Guide, 648 Fire Emergency Action Plan H. Telephone Operators' and Front Desk Fire Procedures for the Report of a Fire (cont. ) 3. Note the time of the alarm and notify all maintenance, housekeeping and security personnel by radio that there is an alarm. Use the following code in your radio announcement to avoid causing those who overhear the announcement to panic: “All departments: Mr. Amsterdam is waiting for you on the third floor of the north wing. ” (Repeat. ) 4. Pull the nearest fire-alarm pull station. Often there is one under the fire annunciation panel. Next, proceed with steps “c” through “k” in the following section. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 14

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard If you hear a fire alarm, immediately do the following: 1. Go to the fire annunciation panel. See the instructions in your Hotel-specific Emergency Information Guide for locating a fire by using information on the fire annunciation panel. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 15

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 2. Call 9 -1 -1 on an outside line and give the dispatcher the name of the Hotel and the address. (The alarm may automatically notify the fire department and/or our security company, but you must also call in case the system fails to notify them. ) Explain that you have an alarm and the location of the alarm at the Hotel, for example: "This is Bill at Seaside Hotel, 123 Beach Street. I have a fire alarm on the north side of the Hotel, third floor. We are investigating the alarm. ” Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 16

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 3. When the status of the alarm is known (for example, false alarm, small fire or major fire), and if the location of an actual fire is known, immediately communicate this information to maintenance and security staff by radio. Keep the radio in hand for further communication. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 17

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 4. Call 9 -1 -1 again to give the fire department an update on the status of the alarm, for example: “This is Bill at Seaside Hotel, 123 Beach Street. We have determined there is a fire in an electrical room on the north side of the third floor. ” or “This is Bill at Seaside Hotel, 123 Beach Street. We have determined there was a false alarm. There is no fire. ” Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 18

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 5. If you are the only person on duty at the front desk, bypass all incoming calls, except for the emergency line, to the extent that the emergency circumstances require. 6. Print a rooming list in case we need to evacuate the Hotel. 7. Monitor the front-desk radio and keep in constant communication with security, maintenance and the manageron-duty. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 19

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 8. In the case of an actual fire, notify the following persons at the earliest possible time, regardless of whether they are on Hotel property: a. General manager b. Maintenance supervisor c. Assistant general manager or guest services manager d. Housekeeping supervisor Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 20

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 9. Begin reviewing our evacuation procedures. If instructions are received from the fire department or management to evacuate, implement the evacuation procedures described in the policy Evacuation in this Guide. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 21

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 10. If you receive calls from guests asking what is happening, respond as follows: “We are investigating the alarm. ” Do not say, “fire”. If a caller asks if he or she should evacuate, respond as follows: “Yes, for your safety please evacuate the Hotel until we complete our investigation. ” Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 22

600. Emergency Response Guide, 648 Fire Emergency Action Plan I. Telephone Operators' and Front Desk Fire Procedures when a Fire Alarm is Heard (cont. ) 11. You may get a call from our alarm-monitoring company asking the status of the alarm. If so, answer the caller’s questions. If the status is not yet known (as is usual soon after an alarm), explain the alarm is still being investigated and the caller should notify the fire department to respond. If you are certain that the alarm can be disregarded, tell the caller. 12. Do not leave the front desk area unattended until the situation has ended. SAFETY & SECURITY GUIDE © Marin Management, Inc. Continue ► 23

600. Emergency Response Guide, 648 Fire Emergency Action Plan J. Telephone Operators' and Front Desk Fire Procedures for Annunciation Panel Sounds If the alarm annunciation panel is making an unusual sound, it may be a panel trouble alarm. This type of alarm may be an indication of a malfunction at a pull-station or the panel. See your Hotelspecific Emergency Information Guide for a description of trouble alarms. Take the following actions: 1. Note the time and go to the panel. 2. Contact the manager-on-duty and the maintenance and security departments to investigate the location of the trouble alarm. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 24

600. Emergency Response Guide, 648 Fire Emergency Action Plan J. Telephone Operators' and Front Desk Fire Procedures for Annunciation Panel Sounds (cont. ) 3. Call the alarm company to report the incident. For example: “This is Bill at Seaside Hotel, 4975 Beach Street. We have a report of a trouble alarm at the south end of the first floor. We are investigating. ” 4. When the status of the trouble alarm is known, contact the alarm company to give them an update. For example: “This is Bill at Seaside Hotel. We have investigated the trouble alarm and the problem is fixed. ” Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 25

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures At the sound of the alarm, or when advised there is an alarm, react in a calm manner and proceed as follows: 1. If there is an audible fire alarm, use the radio to contact the front desk and learn the exact location of the alarm and the type of alarm. If there is no alarm and you have been told the potential fire location, immediately go to the reported location of the fire. Use the stairs, not an elevator. If you have not been told the fire's location, call the front desk to find out if the guest service agent knows. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 26

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures (cont. ) 2. Locate the fire, if there is any. 3. When you know the status of the fire, call the front desk and tell them the information. Describe the size, exact location and type of the fire. Also include whethere any injuries. If you have a two-way radio, transmit the same information to others with radios. 4. If there is a fire and the nearest alarm pull station has not been pulled, immediately pull the station. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 27

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures (cont. ) 5. Direct someone to shut off the building's gas supply. See your Hotel-specific Emergency Information Guide for the location of the Hotel’s main gas valve. TO TURN OFF THE GAS, USE THE TOOL ATTACHED NEAR THE GAS METER. TURN THE VALVE MARKED IN RED 90 DEGREES IN EITHER DIRECTION. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 28

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures (cont. ) 6. While waiting for the fire department, take the following emergency actions: a. Protect lives. b. Control the fire to prevent spreading. c. Save and protect property. d. Move spectators from the area. e. Clear the area of obstacles for emergency authorities. f. Designate one person to stand by the electrical transformer to disconnect electricity to the affected area when directed. g. Call on additional staff members and/or the manager-onduty to assist as needed. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 29

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures (cont. ) 7. Assist firefighters when they arrive, including doing the following: a. Tell them the size, exact location and type of the fire. Also describe any injuries. b. Provide them technical information on our facility, including providing information on electrical, gas, firesuppression and other systems. c. Describe the location of potentially hazardous or combustible materials, particularly in the pool equipment and supply room, maintenance shop and elevator equipment room. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 30

600. Emergency Response Guide, 648 Fire Emergency Action Plan K. Maintenance and Security Staff Fire Procedures (cont. ) 8. In the event of evacuation of any area of the Hotel, assist the manager-on-duty and all others in the safe and speedy evacuation of all persons in the Hotel. See the procedure in the Evacuation section of this Guide. 9. At the end of the emergency, and after clearance from the fire department, begin clean-up, assess the fire damage and begin repairs. Coordinate your activities with the fire department investigator and insurance investigator. This is a standard procedure and does not fit all situations. Use common sense and judgment to keep our guests, visitors and employees safe and to avoid panic and injury. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 31

600. Emergency Response Guide, 648 Fire Emergency Action Plan L. Manager-on-duty Fire-Alarm Procedures At the sound of the fire alarm or when otherwise notified of a fire emergency, react in a calm and natural manner with all conversations, announcements and actions, and proceed as follows: 1. Determine the location and type of the fire or fire alarm. 2. Reassure guests and team members that everything is under control and that the alarm is being investigated. DO NOT TELL ANYONE IT IS A FALSE ALARM UNLESS IT HAS BEEN SO DETERMINED. 3. If an actual fire has been confirmed, check to be certain that the fire department has been notified. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 32

600. Emergency Response Guide, 648 Fire Emergency Action Plan L. Manager-on-duty Fire-Alarm Procedures (cont. ) 4. Post a team member at the front of the Hotel to direct firefighters to the location of the fire. 5. Send a supervisor to the meeting rooms to inform guests of the status of the alarm. Send another supervisor to the parking lot (or other areas where guests are gathering) to inform them of the status of the potential emergency. 6. If an evacuation of any part of or the entire Hotel is ordered, refer to the procedure in the Evacuation section of this Guide. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 33

600. Emergency Response Guide, 648 Fire Emergency Action Plan L. Manager-on-duty Fire-Alarm Procedures (cont. ) 7. Investigate the fire location personally and coordinate your activities with the maintenance team members on the scene. If there are no maintenance team members available, take the actions described in the previous section “Maintenance and Security Staff Fire Procedures”. 8. If there is no fire or the fire has been extinguished, shut off the fire alarm. 9. If there is a fire, confirm that the main Hotel gas valve has been shut off. 10. Do a roll-call of all on-site team members. Keep all team members, except those with assignments, nearby until the matter is resolved. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 34

600. Emergency Response Guide, 648 Fire Emergency Action Plan L. Manager-on-duty Fire-Alarm Procedures (cont. ) 11. After the situation has returned to normal, leave messages for all guests to apologize for the inconvenience and thank them for their understanding. 12. Contact your Marin Management regional manager. 13. After the emergency, take photographs and direct the cleanup and repairs as permitted by the fire department investigator. 14. Prepare and distribute a written Incident Report form with photographs. This is a standard procedure and does not fit all situations. Common sense and judgment are also necessary to keep our guests and our employees safe. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 35

600. Emergency Response Guide, 648 Fire Emergency Action Plan M. How to Reset a Pull Station Before silencing and resetting the fire alarm, you need to reset the pull station that was pulled. To reset an alarm pull station, see your Hotel-specific Emergency Information Guide. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 36

600. Emergency Response Guide, 648 Fire Emergency Action Plan N. How to Silence and Reset the Fire Alarm You may silence the fire alarm only when you are certain there is no fire or, if there is a fire, only after the fire department has arrived and the fire department supervisor has approved silencing the alarm. If an alarm pull station was activated, the alarm pull station must be reset before resetting the fire alarm (see the previous section for the procedure). To silence the fire alarm, follow the procedure posted next to the fire-alarm panel and shown in your Hotel-specific Emergency Information Guide. If there automatic fire doors, reset them after resetting the alarm system. End SAFETY & SECURITY GUIDE © Marin Management, Inc. 37

600. Emergency Response Guide, 648 Fire Emergency Action Plan v YOU HAVE REACHED THE END OF THIS SECTION. To return to a previous page: Press the Page Up key or v To leave this section: Press the space bar End SAFETY & SECURITY GUIDE © Marin Management, Inc. 38