600 Emergency Response Guide 604 Bomb Threat EMERGENCY

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY A. The Purpose of This Policy The purpose of this policy is to protect lives, protect property and reduce interruptions to guest service. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 1

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY B. If You Receive a Bomb Threat The telephone is the most common means of receiving a bomb threat. Usually the telephone operator receives the bomb threat call, but the call may be received by any team member or Hotel guest. Treat a bomb threat seriously. If you receive a bomb threat by telephone, take the following actions: 1. Remain calm and courteous. Do not argue with the caller. 2. Listen. Concentrate on the call and the caller, including the following: v The exact words of the message v Background noises v Other details (see the Bomb-Threat Form) Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 2

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY B. If You Receive a Bomb Threat (cont. ) 3. Keep the caller on the telephone as long as possible. Ask him or her to repeat the message as many times as possible while you record it exactly. Pretend difficulty with hearing to keep the caller talking. 4. If possible, signal someone else to monitor the call at the same time to be sure nothing is missed. 5. Do not hang up until the caller has hung up. If you receive a bomb threat by other means, such as a letter or email message, immediately notify the general manager. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 3

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY C. After the Bomb Threat After you have received a bomb threat, take the following actions: 1. Call the police, 9 -1 -1. 2. Immediately notify the following people, even if they are not on the Hotel property: v The general manager or manager-on-duty v The maintenance supervisor 3. Use the Bomb-Threat Form to record a written report of all information related to the event. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 4

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY C. After the Bomb Threat (cont. ) Do not discuss a bomb-threat situation with anyone other than by reporting information as this policy outlines. Your discussion of the bomb threat with anyone else could harm an ongoing investigation. It is important that you direct any inquiries by the news media or others only to the general manager. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 5

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY D. The Manager-on-duty's Response to a Bomb Threat As the Hotel's manager-on-duty, take the following actions in the event of a bomb threat: 1. Notify the general manager, at home if necessary. 2. Establish an operation control center. The telephone switchboard area is the designated control center, as in other emergencies. 3. Do a roll call of all employees. Keep team members, except those with specific assignments, at the control center until the matter is resolved. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 6

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY D. The Manager-on-duty's Response to a Bomb Threat (cont. ) 4. Make one Hotel team member the designated operator with no other responsibilities. The operator must be available to receive and transmit any information immediately. The operator must be careful to avoid statements to persons not involved in the situation. 5. If needed, establish an evacuation team. The evacuation team consists of the manager-on-duty, any available supervisors and any available maintenance staff. See the policy Evacuation in this Guide. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 7

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY D. The Manager-on-duty's Response to a Bomb Threat (cont. ) 6. Assist the police as requested. 7. Notify the telephone company. 8. Keep a written record of all decisions made, instructions issued and by whom. 9. Get a police case number and record it. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 8

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY E. Procedures for a Bomb-search Team In the event that the police or the manager-on-duty needs a bombsearch team of Hotel team members, conduct the search in the following manner: 1. Conduct the search in a manner so as to avoid both panic and interruption of business, if possible. 2. Remember you are a searcher, not a bomb expert. 3. Unless a specific area was indicated in the threat, include interior and exterior areas in the search. 4. Follow a predetermined search sequence and procedures. 5. Carry flash lights. If lights are off when the search begins, leave them off. Light may activate a bomb device. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 9

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY E. Procedures for a Bomb-search Team (cont. ) 6. Be very alert and aware of any items that are out of place or any unusual noises. 7. Start at the sides of each room and move toward the center. 8. Do not use radios for communication during the search. The radio signal may activate a bomb. 9. Mark or seal off areas where the search is complete. 10. Do not touch or disturb anything suspicious that is found. 11. Immediately report anything suspicious to the control center. Continue ► SAFETY & SECURITY GUIDE © Marin Management, Inc. 10

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY E. Procedures for a Bomb-search Team (cont. ) 12. If an explosive device is located, do not assume it is the only one. 13. Report to the control center when each area or room is completed. This is a standard procedure and does not fit all situations. Common sense and judgment are also necessary to keep our guests and our employees safe. End SAFETY & SECURITY GUIDE © Marin Management, Inc. 11

600. Emergency Response Guide, 604 Bomb Threat EMERGENCY v YOU HAVE REACHED THE END OF THIS SECTION. To return to a previous page: Press the Page Up key or v To leave this section: Press the space bar End SAFETY & SECURITY GUIDE © Marin Management, Inc. 12