5 Telephoning UNIT Unit 5 Telephoning Communicative Function

5 Telephoning UNIT

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes Taking Telephone Messages Telephone calls usually come unexpectedly. When we answer a phone call for someone else, we often have to take down the message. Now listen to four short telephone conversations and write down the messages in the blanks.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions 1. Message: ______________________ Call back David Johnson this afternoon. Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 2. Message: __________________________ Call Bill Green at 415 -389 -1074 this evening. It’s important. _________

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 3. Message: __________________________ Meet Judy outside the Art Museum at ten tomorrow morning. ____________

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 4. Message: __________________________ Don’t forget to go to Tom’s party this evening.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 1. -- Hello. 103 -6215. -- Hello. Is Cindy there? -- No, she is out. Do you want me to take a message? -- Yes, please. Tell her to call back David this afternoon, David Johnson.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 2. -- Hilton Hotel. Can I help you? -- Mr. John Thomas, Room 1230, please. -- I’ll put you through. Sorry. Mr. Thomas isn’t in at the moment. Can I take a message? -- Tell him to call Bill Green at 415 -389 -1074 this evening. It’s important.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 3. -- Hello, can I speak to Mary? -- No, I’m afraid she’s out. Could I know who is calling? -- Well, this is Judy, her old classmate. Can I leave a message? -- Certainly. -- Please ask her to meet Judy outside the Art Museum at ten tomorrow morning.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 4. -- Hello. -- Hi, Mrs. King. This is Tom here. Is John in? -- Hello, Tom. I’m sorry John’s out right now. Would you like to leave a message? -- Yes. Tell him not to forget to come to my party this evening. -- All right. I’ll let him know as soon as he gets in.

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes Identifying Telephone Numbers To be able to recognize telephone numbers is a useful skill to learn. Failure to catch the correct numbers will cause lots of trouble. Listen to three telephone conversations and write down the answers to the questions you hear.

Unit 5 Telephoning Communicative Function Listening Strategy 1. _________ 6247 -2255. Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy 2. _________ 5404 -9982. Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy 3. _________ 612 -930 -9608. Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions for Telephoning 1. Is (Mary) in? 2. Hello, is (Mary) there? 3. Hello, can I speak to (Mary)? 4. Is that you, (Mary)? 5. Would you like to leave a message with me? 6. Would you like to leave a message? 7. Sorry, (Mary) is not in. Can I take a message? Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions 8. I’m afraid (Mary) is not available right now. 9. This is (David). 10. I’ll put you through to (Mary). 11. Hold the line, please. / Hold on. 12. You’ve got the wrong number. 13. Could you call back later? 14. It’s good to hear your voice again. 15. Thank you for calling. Notes

Unit 5 Telephoning Communicative Function Listening Strategy Useful Expressions Notes 1. Instead of saying “hello”, you can state your phone number when you lift the receiver to take a call. In business calls, it is customary to say the name of the company first. 2. “I’ll put you through” means “I’ll connect you”. 3. For the number “ 0”, it is safer to say “zero” though it can also be spoken as the letter “o”.

Unit 5 Telephoning Pre-listening Tasks Language Focus Listening Tasks Speaking Tasks Pair Work Here are some useful sentences and structures that you might find handy in discussing the questions in Pair Work: • The telephone is a very useful tool / a must for all. • The telephone shortens the distance between people / brings people closer. • I make a lot of phone calls to my friends / relatives to arrange outings, parties, etc. • When I miss my parents / relatives / friends, I call them (so that I can hear their voices).

Unit 5 Telephoning Pre-listening Tasks Language Focus Listening Tasks Speaking Tasks Pair Work • I often / sometimes / occasionally / seldom make / receive calls in English. • I find it quite difficult to understand English on the phone. • Often I can’t catch / fail to hear exactly / get confused with the name / phone number of the caller. • I hate people to call me after 10 p. m. unless it is an emergency.

Unit 5 Telephoning Pre-listening Tasks Language Focus Listening Tasks Speaking Tasks Pair Work • A receptionist / secretary usually says the name of her company and asks the caller, “What can I do for you? ” when she picks up the receiver to take a call. • “Can I take a message / Would you like to leave a message? ” is said when someone who is wanted on the phone is not available. • I use my cell phone a lot to talk to my friends. It is so convenient. • I carry my cell phone wherever I go so that I will never miss a call.

Unit 5 Telephoning Pre-listening Tasks Language Focus Listening Tasks Speaking Tasks Pair Work Questions for Discussion 1. Do you make and receive a lot of phone calls? Who do you call most often? 2. Do you sometimes make calls in English? Do you find it easy or difficult to understand English on the phone? 3. Suppose you work as a receptionist / secretary in a company. What should you say when you pick up the receiver to answer a phone call?

Unit 5 Telephoning Pre-listening Tasks Language Focus Listening Tasks Speaking Tasks Pair Work 4. If someone who is wanted on the phone is not available, what can you do? 5. What would you say if you want the caller to leave a message? 6. Do you often use a cell phone to talk to your friends? Why or why not?

Unit 5 Telephoning Pre-listening Tasks Language Focus Pair Work Listening Tasks Speaking Tasks

Unit 5 Telephoning Pre-listening Tasks Language Focus Pair Work Listening Tasks Speaking Tasks

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 1. available 2. 3. 4. 5. 6. 7. 8. Exercise 2 a. reachable, free 可取得联系的, 有空的 cellular a. 无线通讯的（简称cell） reach v. to contact 联系 leave a message 留言 cell phone number 手机号码 ABC Imports ABC进口公司 Star Electronics 星球电子公司 Alexander 亚历山大（男子名）

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 1. Background information Telephone English is a form of spoken English. As the two parties on the phone cannot rely on the help of gestures and facial expressions, politeness in wording is very important. 2. May I speak to. . . ? 3. It is relatively formal to say “May / could I speak to. . . , 4. please? ” Other ways can be “Could I please speak to. . . ? ” 5. and “Could you put me through to. . . ? ” A more casual 6. way is “Is. . . there / in? ”

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 3. Mr. Johnson isn’t available right now. Mr. Johnson cannot answer your phone right now. He may be in the company but is busy with something else, for example, in conference. 4. This is Richard Alexander. . . a proper way to introduce oneself on the phone is to use “This is. . . ”, but not “I am …” However, it is all right to say “My name is …”

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 Listen to the recording once and choose the right answers to the questions. 1. What can be learned from the telephone conversation you’ve just heard? a. Mr. Alexander is wanted on the phone but he is out. b. Mr. Johnson is wanted on the phone but he is out. c. Mr. Alexander works for ABC Imports. d. Mr. Johnson works for Star Electronics.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 2. Who might be the person that has answered the phone call? a. A receptionist. b. A friend of Mr. Johnson’s. c. Mr. Johnson’s boss. d. Richard.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 Listen to the recording once again and fill in the blanks with the missing information. Telephone Message ___________________ For: Mr. James Johnson of ABC Imports Caller: Richard Alexander from Star Electronics __________ Caller’s mobile phone number: ________ 909 -555 -2308 Caller’s office number: ________ 714 -555 -2000 _____________ Message: Call Richard Alexander at office number ________________ before 6_______ p. m. or anytime today on his mobile.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 Listen to the conversations and repeat after the recording. Practise the conversations with your partner, playing the role of A or B. Then work with your partner to create your own conversations by replacing the underlined parts with your own words.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 A: Good morning, Frank Qian’s office. B: Good morning. 1) Can I talk to Frank, please? A: 2) Who’s calling, please? B: Brian Tong from BS Toy Company. A: Well, Mr. Tong, 3) I’m afraid Mr. Qian’s not in the office at the moment. Can I take a message or would you like to ring him on his mobile phone?

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 B: I’ll 4) try his mobile. Could you 5) give me the number, please? A: 909 -365 -2781. B: 6) Just let me check that, 909 -365 -2781. A: 7) That’s it. B: Thank you.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 Substitution 1) Could I talk to … / May I speak to … 2) May I ask who’s calling, please? / May I have your name, please? 3) I’m sorry, but Mr. Qian’s at a meeting right now? / Sorry, but I think Mr. Qian’s just stepped out. 4) call him on his cell phone / try his cell phone

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 5) tell me his cell phone number 6) Just to check. / Let me repeat the number and see if it’s correct. 7) That’s right. / Right.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 A: 1) Hobson Motors. 2) Can I help you？ B: Good morning. 3) I’d like to speak to Mr. Paul Osman. A: 4) I’m afraid Mr. Osman is at a meeting right now. 5) Can I take a message? B: Yes, my name is Brian Gray of “ 6) The Bike Shop”. I have something 7) urgent to talk to him about.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 A: OK. But how can Mr. Osman reach you, Mr. Gray? B Oh, my phone number is 212 -623 -8823. A: 212 -623 -8823. Thank you, Mr. Gray. 8) I’ll give your message to Mr. Osman as soon as possible. B: Thank you. Bye. A: Good-bye.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 Substitution 1) Hello. This is Hobson Motors. / Good morning. Hobson Motors. 2) May I help you? 3) Could I … / Can I … 4) I’m sorry, but Mr. Osman is in conference at the moment. / Sorry, but I think Mr. Osman is with a client at this moment.

Unit 5 Telephoning Pre-listening Tasks Listening Tasks Pair Work Speaking Tasks Conversation 1 Conversation 2 5) Would you mind leaving a message? / Would you like to leave a message? 6) the telephone company / the accounting firm 7) very important 8) I’ll pass on your message as soon as he comes back to the office.

Unit 5 Telephoning Additional Listening Movie Time to Talk A Conversation Good Luck Company Listen to the conversation and complete the table.

Unit 5 Telephoning Additional Listening Movie Time to Talk GOOD LUCK COMPANY MEMO Name of the Applicant Brian Tong Post Applied ______________ 1) Computer sales representative Qualifications 2) A______________ degree in Computer Science Work Experience 3) A_________________ computer programmer in a trading _________ company for three years Telephone Number ____ 4) 3883 -9673

Unit 5 Telephoning Additional Listening Movie Time to Talk

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise Seattle n. 西雅图（美国城市名） Jonah n. 乔纳（男孩名） deck n. 甲板 wretched a. 邪恶的 tune in 把收音机或者电视机调到某一频率或频道 Marcia Fieldstone 人名 hibachis n. （日本）木炭火盆 Ginza 日本银座（东京一繁华街道） relationship n. （恋爱）关系

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise 1. What was the topic of the radio program? a. Recovering from sadness. b. Making wishes on Christmas. c. Talking with family members. d. Meeting more friends on air.

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise 2. Why did the boy make the call to the radio program? a. He wanted to find his missing mother. b. He was very much afraid of talking with his father. c. He wanted to complain about his stepmother. d. He made the call out of the concern for his father.

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise 3. What can be inferred about the father from the video clip? a. He missed his wife who had passed away. b. He was fond of staying alone. c. He was worried about his future life. d. He was not good at communicating.

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise 4. Why did the anchor woman want to talk with the man? a. Because the boy asked her to do so. b. Because she wanted to sell merchandise. c. Because she wanted to make the boy happier. d. Because she liked the man.

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise 5. Which of the following statements is true? a. The family had been in sadness for many years. b. The father probably got very angry at his son. c. The boy might feel regretful about making the call. d. The father would possibly be moved by his son.

Unit 5 Telephoning Additional Listening Movie Time New Words Time to Talk Exercise

Unit 5 Telephoning Additional Listening Movie Time to Talk Pictures Look at these pictures and describe them one by one.

Unit 5 Telephoning Additional Listening Movie Time to Talk

Unit 5 Telephoning Additional Listening Movie Time to Talk

Unit 5 Telephoning Additional Listening Movie Time to Talk

Unit 5 Telephoning Additional Listening Movie Time 1. Using a cell phone: a cell (mobile) phone, handy and easy to use, convenient for communication, can use it wherever you are; use a cell phone for different purposes — speak to friends, get information, send messages, etc. Time to Talk

Unit 5 Telephoning Additional Listening Movie Time 2. Good telephone manners: the director of a big company, his customers like him, one of the reasons is that …; answer the phone promptly (及时), speak clearly and politely, speak to the point Time to Talk

Unit 5 Telephoning Additional Listening Movie Time 3. Calling home: workers in work clothes, the pay phone, the clothes are stained with paints, talk about their life and work, call their families, when they can go home for the festival Time to Talk

Unit 5 Telephoning Additional Listening Movie Time to Talk 1. A girl student is using a cell phone to talk to her parents. She finds the cell phone very handy and convenient for communication, because she can use it wherever she is. That’s true. Today mobile phones are very common in China. You can use them to speak to friends, to get information and send messages, etc.

Unit 5 Telephoning Additional Listening Movie Time to Talk 2. The man in the picture is the director of a big company. He uses the telephone a lot in his office and his customers like him very much. Why? One of the reasons is that he has a good telephone manner. He answers the phone promptly, speaks clearly and politely to his customers.

Unit 5 Telephoning Additional Listening Movie Time to Talk 3. In this picture, we see some workers in work clothes making phone calls. They look happy when they are talking on the pay phone. The clothes they wear are stained with paints. Chances are that they are workers from the countryside. Probably it’s near the end of the year and they are telling their families when they can go home to spend the holiday with them together.

Unit 5 Telephoning Test Your Listening A Conversation Listen to the conversation and choose the right answers to the questions you hear.

Unit 5 Telephoning Test Your Listening 1. Why is Simon calling Judy? a. He wants to know what Judy is busy with. b. He wants to make sure that Judy really can’t come to his party. c. He wants to know why Judy can’t come to the party. d. He wants to persuade Judy to come to his party.

Unit 5 Telephoning Test Your Listening 2. Which of the following can you infer from the conversation? a. She has some work to do at home. b. She has to write a paper. c. She has to go to a teachers’ meeting at school. d. She has to meet her students’ parents.

Unit 5 Telephoning Test Your Listening 3. How long will the meeting probably last? a. About 2 hours. b. Well over 2 hours. c. A little over 4 hours. d. Over 3 hours.

Unit 5 Telephoning Test Your Listening 4. What do you know about Judy from the conversation? a. She’s a responsible teacher. b. She’s a strict teacher. c. She’s popular with her students. d. She enjoys teaching.

Unit 5 Telephoning Test Your Listening

Unit 5 Telephoning