4 2 CORRESPONDENCE PREPARED BY ANALIE BEJEC CORRESPONDENCE

4. 2 CORRESPONDENCE PREPARED BY: ANALIE BEJEC

CORRESPONDENCE ØAny written or digital communication exchange by two or more parties ØMay come in the form of letters or e-mails ØTo communicate properly and to maintain professional relationships ØServe as future reference

FIVE TYPES OF CORRESPONDENCE Internal Correspond ence External Correspond ence Sales Correspond ence Personalize d Correspond ence Circulars

INTERNAL CORRESPONDENCE ØA written communication between employees, units, departments, and branches of the same organization ØCan either be formal and less formal Formal • • • Promotion Letter Written Reprimand Notice to Explain Memorandum Formal request for approval Less formal • Quick instructions

EXTERNAL CORRESPONDENCE Ø Takes place between different organizations, or between an organization and their individual clients. Ø It is commonly made to vendor, creditors, suppliers, existing customers, prospective clients, financial institutions, government offices, law and accounting firms, and other offices that have either direct or indirect business relationship with the company.

SALES CORRESPONDENCE Ø Refers to sales-related communications, but not limited to just selling product or service. Ex. Marketing letter and statement of the accounts

PERSONALIZED CORRESPONDENCE ØInvolved personal and emotional factors. Despite being labeled as “personalized”, this type of correspondence can also be used for business purpose. Ex. Letter of gratitude, letters of favors/request, and letter of congratulations of commendation.

CIRCULARS Ø Are notices that are communicated to a large number of people within the organization. It is also referred to as office instructions or announcements (instructions about certain protocols or details about meeting).