3 1 Essentials of Organizational Behavior 11e Global

After studying this chapter, you should be able to: 3 -2 1. 2. 3. 4. 5. 6. Differentiate emotions from moods, and list the basic emotions and moods. Identify the sources of emotions and moods. Show the impact emotional labor has on employees. Contrast the evidence for and against the existence of emotional intelligence. Apply the concepts of emotions and moods to specific OB issues. Contrast the experience, interpretation, and the expression of emotions across cultures. Copyright © 2012 Pearson Education

Why Were Emotions Excluded from OB Study? 3 -3 Myth of rationality – emotions were the antithesis of rationality and should not be seen in the workplace Belief that emotions of any kind are disruptive in the workplace Copyright © 2012 Pearson Education

Affect – Emotions – Mood!! Affect – range of feelings which encompass emotions & moods. Moods – feelings which are less intense than emotion and is not directed towards any thing. Emotions – intense feelings that are directed towards someone or something. Reactions Object specific Emotions can turn into moods Copyright © 2012 Pearson Education

Affect, Emotions, and Moods 3 -5 Copyright © 2012 Pearson Education

The Six Universal Emotions Emotion Continuum Happiness Surprise Copyright © 2012 Pearson Education Fear

The Structure of a Mood 3 -7 • Classifying Moods: Positive and Negative Affect

The Functions of Emotions 3 -8 Emotions and Rationality Emotions are critical to rational thought: they help in understanding the world around us. Evolutionary Psychology Theory that emotions serve an evolutionary purpose: helps in survival of the gene pool The theory is not universally accepted Copyright © 2012 Pearson Education

Sources of Emotions and Moods 3 -9 Personality � � � Moods and emotions have a trait component: most people have built-in tendencies to experience certain moods and emotions more frequently than others do. People also experience the same emotions with different intensities. Contrast Arsenal coach Arsene Wenger to Microsoft CEO Bill Gates. One is easily moved to anger, while the other is relatively distant and unemotional. Wenger and Gates probably differ in affect intensity, or how strongly they experience their emotions. Affectively intense people experience both positive and negative emotions more deeply: when they’re sad, Copyright © 2012 Pearson Education they’re really sad, and when they’re happy, they’re

Sources of Emotions and Moods 3 -10 Day of Week and Time of Day The time of day or the day of the week is a common cause of emotions for all of us. There are many things that impact our mood and emotions. Many are happier towards the end of the week or mid-day. More positive interactions will likely occur mid -day and later in the week Copyright © 2012 Pearson Education

3 -11 Sources of Emotions and Moods Copyright © 2012 Pearson Education

Sources of Emotions and Moods Insert Exhibit 4 -4 Copyright © 2012 Pearson Education

More Sources 3 -13 Weather No impact according to research Stress Increased stress worsens moods Social Activities Physical, informal, and epicurean activities increase positive mood Sleep Lack of sleep increases negative emotions and impairs decision making Copyright © 2012 Pearson Education

Even More Sources 3 -14 Exercise Mildly enhances positive mood Age Older people experience negative emotions less frequently Gender Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions Could be due to socialization Copyright © 2012 Pearson Education

Emotional Labor 3 -15 An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another Copyright © 2012 Pearson Education

Emotions: Felt vs. Displayed Emotions Felt emotions The individual’s actual emotions Actual feelings In-born Natural response Displayed emotions The learned emotions that the organization requires workers to show and considers appropriate in a given job Emotion exhibited Desired, organizational requirements. Learned How do you fall victim to office politics is mostly a difference between felt & displayed emotions? Emotions are never neutral. Being neutral is being emotionless Surface Acting is hiding one’s true emotions Deep Acting is trying to change one’s feelings based on display rules Surface acting deals with displayed emotions, and deep acting deals with felt emotions. Copyright © 2012 Pearson Education

Emotional Intelligence 3 -17 A person’s ability to: Be self-aware (to recognize his or her own emotions as experienced), Detect emotions in others, and Manage emotional cues and information. Moderately associated with high job performance � Copyright © 2012 Pearson Education The ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups

Emotional Intelligence on Trial 3 -18 The case for: Intuitive appeal – it makes sense EI predicts criteria that matter – positively correlated to high job performance Study suggests that EI is. Copyright © 2012 Pearson Education The case against: EI is too vague a concept EI can’t be measured EI is so closely related to intelligence and personality that it is not unique when those factors are controlled

OB Applications of Emotions and Moods 3 -19 Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction Decision Making – Positive emotions can increase problem-solving skills and help us understand analyze new information Emotionally charged people make poor decisions, lose patience to analyze the pros & cons People experiencing positive emotions are good decision makers. Problem solving skills are sharpened Copyright © 2012 Pearson Education

More OB Applications of Emotions and Moods 3 -20 Creativity – Positive moods and feedback may increase creativity Motivation – Promoting positive moods may give a more motivated workforce People with high motivation are emotionally committed to their work/project. Involvement with the job generates positive emotions Discouragement leads to low motivation level, hence negative emotions can be displayed Copyright © 2012 Pearson Education

Even More OB Applications of Emotions and Moods 3 -21 Leadership – Emotions help convey messages more effectively Leader rely a lot on expression of feelings by themselves They also read and understand others’ emotions to be a better leader. Leaders make people follow them by making them emotionally charged Emotionally charged people accept change readily Negotiation – Emotions may impair negotiator performance Customer Service – Customers “catch” emotions from employees, called emotional contagion Copyright © 2012 Pearson Education

Even More OB Applications of Emotions and Moods 3 -22 Job Attitudes – Emotions at work get carried home but rarely carry over to the next day Deviant Workplace Behaviors – Those who feel negative emotions are more likely to engage in deviant behavior at work Actions which violate norms and threaten members or organizations, such actions are called employee deviance These action scan be violent or non-violent; envy, jealousy, back stabbing, etc. Copyright © 2012 Pearson Education

Even More OB Applications of Emotions and Moods 3 -23 Safety and Injury at Work – Bad moods can contribute to injury at work in several ways. Individuals in negative moods tend to be more anxious, which can make them less able to cope effectively with hazards. A person who is always scared will be more pessimistic about the effectiveness of safety precautions because she feels she’ll just get hurt anyway, or she might panic or freeze up when confronted with a threatening situation. Negative moods also make people more distractible, and distractions can obviously lead to careless behaviors. Copyright © 2012 Pearson Education

How Can Managers Influence Moods? 3 -24 Use humor to lighten the moment Give small tokens of appreciation Stay in a good mood themselves – lead by example Hire positive people Copyright © 2012 Pearson Education

Global Implications 3 -25 Does the degree to which people experience emotions vary across cultures? Do people’s interpretations of emotions vary across cultures? Do the norms for the expressions of emotions differ across cultures? “YES” to all of the above! Copyright © 2012 Pearson Education

Implications for Managers 3 -26 Understand the role of emotions and moods to better explain and predict behavior Emotions and moods do affect workplace performance While managing emotions may be possible, absolute control of worker emotions is not Copyright © 2012 Pearson Education

Keep in Mind… 3 -27 Positive emotions can increase problemsolving skills People with high EI may be more effective in their jobs Managers need to know the emotional norms for each culture they do business with Copyright © 2012 Pearson Education

Summary 3 -28 1. 2. 3. 4. 5. 6. Differentiated emotions from moods and listed the basic emotions and moods. Identified the sources of emotions and moods. Discussed the impact emotional labor has on employees. Contrasted the evidence for and against the existence of emotional intelligence. Applied the concepts of emotions and moods OB issues. Contrasted the experience, interpretation, and the expression of emotions across cultures. Copyright © 2012 Pearson Education

3 -29 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2012 Pearson Education