3 1 1 Ottawa On Call Ottawa sur

l 3 -1 -1 Overview / Apperçu Located on the 2 nd floor of

3 -1 -1 Overview / Apperçu Hours of operation: l Monday to Saturday, from

l l l 3 -1 -1 Who to Call? / Qui appeler? City Services

Overview / Apperçu Services Offered / Services offerts l l l Animal Control Enregistrement

Overview / Apperçu Services Offered / Services offerts l l l Bibliothèques Licenses and

3 -1 -1 When to Call? / Quand appeler? l Graffiti l l To

l 3 -1 -1 When to Call? / Quand appeler? Parks / Parcs l

3 -1 -1 When to Call? / Quand appeler? l Bylaw Services / Règlements

l 3 -1 -1 When to Call? / Quand appeler? Animal Care & Control

l 3 -1 -1 When to Call? / Quand appeler? Parking Control / Stationnement

l 3 -1 -1 When to Call? / Quand appeler? Recycling & Garbage /

l 3 -1 -1 When to Call? / Quand appeler? Roads & Sidewalks /

l 3 -1 -1 When to Call? / Quand appeler? Traffic Operations / Circulation

3 -1 -1 When to Call? / Quand appeler? l l If in doubt

l Information Required / Informations requises Bylaw Complaints: l l l Specific complaint address

l l l Information Required / Informations requises All personal information is protected by

l l l What to Expect? / À quoi s’attendre? You will be greeted

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3 -1 -1 Ottawa On Call Ottawa sur appel

l 3 -1 -1 Overview / Apperçu Located on the 2 nd floor of City Hall 40 bilingual agents 2 supervisors 1 program manager 1 support staff l 621, 133 calls answered in 2008 l l 2

3 -1 -1 Overview / Apperçu Hours of operation: l Monday to Saturday, from 7 a. m. to 7 p. m. l After-Hours: Call for urgent issues requiring the City’s immediate attention. (ex: water issues, traffic lights not functioning, bylaw, parking, safety issues…) 3

l l l 3 -1 -1 Who to Call? / Qui appeler? City Services : 3 -1 -1 Life threatening emergency or crime in progress : 9 -1 -1 Other Police emergencies : 613230 -6211 Fire Services : 613 -232 -1551 Community agencies : 2 -1 -1 National Capital Commission : 613 -239 -5000 4

Overview / Apperçu Services Offered / Services offerts l l l Animal Control Enregistrement de la naissance Building Code Règlements Municipaux Special Events Service d’emploi et aide financière Fire Services Financement Graffiti Santé Housing 5

Overview / Apperçu Services Offered / Services offerts l l l Bibliothèques Licenses and Permits Stationnement Parks & Recreation Taxes foncières Recycling & Garbage Services aux aînés Sewers & Wastewater Rues, troittoirs et sentiers Traffic Operations Arbres, pelouses et jardins Water 6

3 -1 -1 When to Call? / Quand appeler? l Graffiti l l To report graffiti on public and/or private property (if on a utility box, take note of the box’s shape and colour) To get more information on receiving a free Community Graffiti Removal kit 7

l 3 -1 -1 When to Call? / Quand appeler? Parks / Parcs l l l To report debris/litter To report a hazard (broken play structure, broken glass) To report lights that are off (or on all day) To report needles or crack pipes To report after-hours activities (between 11 p. m. and 5 a. m. ) 8

3 -1 -1 When to Call? / Quand appeler? l Bylaw Services / Règlements municipaux l l l To report graffiti on private property To make a noise complaint To lodge a complaint about a messy, unkempt property To report a problem with building interior inside a rental unit To report not enough heat inside a rental unit To report needles or crack pipes on private property 9

l 3 -1 -1 When to Call? / Quand appeler? Animal Care & Control / Contrôle et soin des animaux l l To report stoop & scoop violations To report a dog at large, or a dog bite To report a dog barking. To report a cat disturbance 10

l 3 -1 -1 When to Call? / Quand appeler? Parking Control / Stationnement l l To report a vehicle parked in excess of 3 hours between 7 a. m. and 7 p. m. To report a vehicle parked in your parking space To report a vehicle parked in an accessible parking spot To report a vehicle parked in a No Parking zone (or fire route) 11

l 3 -1 -1 When to Call? / Quand appeler? Recycling & Garbage / Recyclage et déchets l l To report neighbours putting garbage out too early (before 6 p. m. the night before collection) To report a missed collection, or items left behind 12

l 3 -1 -1 When to Call? / Quand appeler? Roads & Sidewalks / Rues et troittoirs l l l To report debris/litter To report a pothole To report a catch basin/manhole cover missing To report a spill on the road (gasoline, oil) To report a needle or crack pipe 13

l 3 -1 -1 When to Call? / Quand appeler? Traffic Operations / Circulation l l l To report a burnt street light To report a defective street light To report a problem with signals at an intersection 14

3 -1 -1 When to Call? / Quand appeler? l l If in doubt about who to call, call us! Vous ne savez pas qui appeler? Appelez-nous! 15

l Information Required / Informations requises Bylaw Complaints: l l l Specific complaint address Your name, phone number and address Other calls: l l Specific location (address if possible) Giving your personal information is optional, but recommended 16

l l l Information Required / Informations requises All personal information is protected by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA / LAIMPVP). Your personal information will not be revealed to anyone outside of the City. Your information is only available to employees on a need-to-know basis. 17

l l l What to Expect? / À quoi s’attendre? You will be greeted by a 3 -1 -1 Contact Centre Agent in the official language of your choice. The agent will ask probing questions in order to properly handle your call. At the end of the call, the agent will offer you a service request number to allow you to easily follow-up with the City. 18