3 1 1 Dear customer We have got

3. 1. 1 催促付款——提醒买家付款（通用） Dear customer, We have got your order of dress. But it seems that the order is still unpaid. If there's anything I can help with the price, size and so on, please feel free to contact me. Once the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best regards, (Your name)

3. 1. 1 催促付款——买家不熟悉付款流程 Dear customer, We appreciated your purchase from us. But we noticed that you haven't made the payment yet. You may not know how to pay. This is a detailed payment process links: ***** If you have any questions about payment, or any other reason that you don't want to go to complete the order, please let us know. We can help you solve the question of payment or make any changes to the order. Thanks again! We are all looking forward to getting your answer as soon as possible. Best regards, (Your name)

3. 1. 1 催促付款——提醒客户库存不多，尽快付款 Thank you for your inquiry. You have chosen one of the best-selling products in our store. It is very popular for its good quality and competitive price. We have only 10 pieces of blue T-shirt left now. We would like to inform you that this product may be sold out soon. We noticed that you hadn't finished the payment process for the order. To ensure that the product won't be sold out, we will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.

3. 1. 2 买方已付款，但库存无货 Dear customer, Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you: ****

3. 1. 2 买方已付款，但库存无货 If you don't need any other item, pls apply for 'cancel the order'. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days. Sorry for the trouble and thanks so much for your understanding. Best regards. (your name)

3. 1. 2 发货通知，告知物流运送情况 Dear customer, Thank you for shopping with us. We have shipped out your order (order ID: ******) on June 21 th by China Post Air Mail. The tracking number is *****. It will take 20 -30 workdays to reach your destination. But please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please feel free to contact me. Best regards, (Your name)

3. 1. 2 提醒客户给五星评价及反馈信息 Dear customer, Thanks for your order. The product has been arrange with care. The tracking number is *****. You may trace it on the following website after 2 days. http: //www. 17 track. net/index_en. shtm Kindly be noticed that international shipping would take longer time (7 -21 business days for China post, 3 -7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.

3. 1. 2 提醒客户给五星评价及反馈信息 We would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us. We treasure your business very much and look forward to serving you again in the near future. Best regards, (Your name) appraisal n. 评价；估价

3. 2. 1 物流信息未及时更新 Dear customer, As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity. Your delivery information has not been updated yet, but please don’t worry about it. We will let you know as soon as the update is available. Thank you for your patience! Best regards (Your name)

3. 2. 1 确认收货超时，依然未妥投 Dear customer, We have checked the tracking information and found your package is still in transit. This is due to the overwhelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.

3. 2. 1 确认收货超时，依然未妥投 If you have any questions or problems, please contact us directly for assistance rather than submitting a refund request. We aim to solve all problems as quickly as possible! Thanks! Best regards (Your name)

3. 2. 1 货物丢失 Dear customer, I am sorry to tell you that we still cannot get the tracking information and I’m afraid the package might be lost by China Post. I suggest that you apply for refund. If you still want to buy these products, you can place the order again and I will offer you special 10% discount.

3. 2. 1 货物丢失 Thank you for your patience and looking forward to doing business with you again. Best regards, (Your name)

3. 2. 2 货物抵达海关 Dear customer, This is XX. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19 th. Tracking number: ***. You can check it from web : ***.

3. 2. 2 货物抵达海关 You may get it in the near future. I apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you. Best regards, (Your name)

3. 2. 2 货物到达邮局 Dear customer, This is XX. I am sending this message to update the status of your order. The information shows it is transferred by Sydney post office. Tracking number: ****. Please check the web: ***. I think you will get it soon. If it is delayed, please try to contact your local post. Then you might get it earlier. Please pay attention to the package delivery. Hop you love the product when get my products.

3. 2. 2 货物到达邮局 If so, please give me a positive feedback. The feedback is important to me. Thank you very much. Best regards. (Your name)

3. 2. 2 货物妥投 Dear customer, The tracking information shows that you have received your order. Please make sure your items have arrived in good condition and the confirm satisfactory delivery. If you are satisfied with your purchase and our service, we will greatly appreciated it if you give us a five-star feedback and leave positive comments on you experience with us.

3. 2. 2 货物妥投 If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible! Thanks ! Best regards, (Your name)

3. 3. 1 买家不满意选择的产品，推荐产联产品 Vocabulary according to 根据 recommend v. 推荐；建议 similar adj. 相似的 right now 马上 click the link 点击链接

3. 3. 1 买家不满意选择的产品，推荐产联产品 Dear customer, I am sorry that you are not satisfied with the product you inquired. According to your information, I would like to recommend some other items of similar styles and hope you will like them too. These are our popular best-sellings right now. Please click the link *** and *** to get more specific information about the items.

3. 3. 1 买家不满意选择的产品，推荐产联产品 If you have any question about the item, please feel free to contact us. Best regards, (Your name)

3. 3. 1 买家下单后，推荐产品的关联产品 Dear customer, Thank you for ordering our dress. The packet has been shipped today and you will get it in about 15 days. We are selling a popular and nice belt which coordinates your dress order. For the specific information you can click: **** If you have any question about the item, please feel free to contact us. Best regards, (Your name)

3. 3. 1 向新买家推荐订阅店铺 Dear customer, Thank you for showing interest in my products. In order to offer a better service and keep you updated with the latest promotions and products, please subscribe to my store. Any problem of subscribing, please refer to http: //help. aliexpress. com/alter_subscribe. html. Best regards, (Your name)

3. 3. 1 向老买家推荐订阅店铺 Dear customer, Welcome to subscribe to my store. By a few clicks you can enjoy our VIP service such as the latest updates from new arrivals to best sellings products on a weekly basis ect. As you are our old friends, you can enjoy our discount and marks accumulation after you subscribe to our store. Any problem of subscribing, please refer to http: //help. aliexpress. com/alter_subscribe. html. Best regards, (Your name)

3. 3. 1 折扣产品推荐 Dear customer, Thank you for message. If you buy both of the XXX items, we can offer you a XXX% discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions. both of 两者都…… Best regards, (Your name) in time 及时

3. 3. 1 新产品推荐 Dear customer, As Christmas and the New Year is coming, we found XX has a large potential market. Many customers are buying them for resale on e. Bay or in their retail stores because of its high profit margin. We have a large stock of XX. Please click the following link to check them out ****. Thanks. Best regards, (Your name)

3. 3. 1 节日热销产品推荐 Dear customer, Right now Christmas/Thanksgiving/… is coming, and Christmas/Thanksgiving/… gift has a large potential market. Many buyers bought them for resale in their own store. It’s a high profit margin product. Here is our Christmas/Thanksgiving/. . Gift link***. Please click to check them. If you are going to buy more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks. Best regards, (Your name)

3. 4. 1 合并支付及修改价格 Dear customer, If you would like to place one order for many items, please first click “add to cart”, then “buy now”, and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you. If you have any further questions, please feel free to contact me. refresh 刷新 Best regards, (Your name)

3. 4. 1 海关收税咨询 Dear customer, Thank you for your inquiry and I am happy to contact you. I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations. First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.

3. 4. 1 海关收税咨询 Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office. If you have any questions, please let us know. Best regard, (Your name)

3. 4. 1 订单超重导致无法使用小包包邮 Dear customer, I am sorry to tell you that the free shipping for this item is unavailable. I am really sorry for the confusion. Free shipping is only for package weighing less than 2 KG, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2 KG. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but are much faster).

3. 4. 1 订单超重导致无法使用小包包邮 Or you can place the orders separately, making sure each order weighs less than 2 KG, to take advantage of free shipping. If you have any questions, please let us know. Best regards, (Your name)

3. 4. 1 对节假日等可预测的邮递延误进行解释 Dear customer, Thank you for your purchase and prompt payment. China will celebrate China Spring Festival, from 30 th Jan. to 5 th Feb. , both days inclusive. During that time, all the shipping services will be unavailable and may cause the shipping delay for several days.

3. 4. 1 对节假日等可预测的邮递延误进行解释 We will promptly ship your item when the post office re -open on 6 th Feb. . If you have any concerns please contact us through e. Bay message. We apologize for the inconvenience caused and appreciate your kind understanding. Wish you and your family have a happy time together as well. Best regards, (Your name)

3. 4. 1 对天气、海关严格检查等不可抗力因素造成的延误进行解释 Dear customer, We received the notice from logistics company that your customs for large parcel periodically inspected strictly recently. In order to make the goods sent to you safety, we suggest that the delay in shipment. Wish you a consent to agree. Please let us know as soon as possible. Thanks. Best regard, (Your name)

3. 4. 1 对旺季、天气等原因造成的 延误 Dear customer, Thank you for your order with us, but we are sorry to tell you that due to peak season/ bad weather these days, the shipping to your country was delayed. We will keep tracking the shipping status and keep you posted of any update. Sorry for the inconvenience caused, and we will give you 5% off to your next order for your great understanding.

3. 4. 1 对旺季、天气等原因造成的 延误 If you have any concerns, please contact us through the instant message or e-mail, so that we can respond promptly. Thank you. Best regard, (Your name)

3. 4. 1 卖家发错货或漏发货 Dear customer, It is a pity to tell you that my colleague send you the wrong bag/ forgot to send you the item XX you ordered. Could I send you again or we give you $** discount. I guarantee that I will give you more discounts to make this up next time for your next purchase. So sorry for all your inconvenience. Your understanding is highly appreciated. Thank you very much. Best regard, (Your name)

3. 4. 1 客户不清关 Dear customer, Thanks for your purchasing in our shop and we are sorry to tell you that parcel was kept at the Russian custom. Status: (调查结果） According to the rule of Ali, buyer have the duty to clear the custom and get the parcel. We also hope you can clear the custom as soon as possible and get the favor. Anything we can help please feel free to contact us. Thanks! Best regard, (Your name)

Thank you!