3 03 Understand support services Introduction Support Services

3. 03 Understand support services Introduction

Support Services 1. Create a therapeutic environment to provide patient care 2. Develop and implement n Healthcare administration n Quality control n Compliance regulations 3. 03 Understand support services 2

Support Services 3. Maintain a clean and safe environment 4. Manage resources 5. Maintain an aesthetic environment 3. 03 Understand support services 3

Support Services n Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: n n Supports clinical excellence in treatment of the physical body Supports psycho-social and spiritual needs of n patient n family n staff 3. 03 Understand support services 4

Support Services n Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: n Produces measurable positive effects on n patients’ clinical outcomes n staff effectiveness 3. 03 Understand support services 5

Agency Operations n Develop and implement measures to: n Provide for healthcare administration n Measure and improve quality n Monitor compliance 3. 03 Understand support services 6

Agency Operations n Provide for Healthcare Administration n Develop plan to achieve agency goals and objectives n Develop policies and procedures 3. 03 Understand support services 7

Agency Operations n Provide for Healthcare Administration n Coordinate activities between departments, outside agencies and contractors n Provide new services as needed n Provide a program for employee recognition 3. 03 Understand support services 8

Agency Operations n Measure and Improve Quality Monitor customer satisfaction n Provide standardized support to departments n Determine cost effectiveness of alternative methods. n Assure quality management. Quality n 3. 03 Understand support services 9

Measure and Improve Quality Customer Satisfaction n Healthcare organizations collect satisfaction data for several purposes: n Accreditation n Quality Assurance n Medical Groups mer Custo ion act Satisf rt Repo 3. 03 Understand support services 10

Agency Operations n Monitor Compliance n “Obey the rules” n Codes of ethics n Legal, regulatory, and accreditation standards/codes n Hazardous materials management n Safety and building regulations 3. 03 Understand support services 11

Agency Operations n Monitor Compliance n Coordinate Emergency Preparedness Plans n physicians n departmental managers n outside agencies n Inspect buildings and grounds 3. 03 Understand support services 12