2492019 Nicky Scudds Intro to Rehab Rehab Care

24/9/2019 Nicky Scudds

Intro to Rehab - Rehab. Care and Rehab Group

Rehab. Care models of delivery Rehab. Care offers a wide variety of responsive health and social care programmes. These include the following: – Community-Based Resource Centres – Centre-Based Respite Services – Supported Accommodation Services – Residential Services – Outreach – Home-Based Services assist individuals to live as independently as possible in their own homes and within their local communities. – Other Innovative Services – ongoing research is continually being carried out to ensure that Rehab. Care remains at the cutting edge of service delivery. Research areas include best practice for the provision of services to individuals with Autistic Spectrum Disorder (ASD) and Prader Willi Syndrome (PWS). 3

Rehab. Care’s vision - Every person living life to the full and valued for and as themselves. Rehab. Care’s mission - Rehab. Care is the provider of choice of person-centred, health and social care services that facilitate people who are disadvantages to participate in the life of their local community in ways that match their choices, aspirations and needs. - Rehab. Care Values: - Person-centred Transparent Quality - Can do attitude Collaboration Financial sustainability 4

The role of the Home Support Worker Our Home Support Worker provide service/s provide care for clients in their own home, using the knowledge gained through staff training/shadowing and information received pertaining to the client and may include: – – Personal care Changing, making bed and tidying clients bedroom Essential meal preparation for client Assistance with household tasks including hoovering, laundry, cleaning, etc – Shopping, pension collection, paying of bills in line with company policy – Emptying of commode or catheter bags See: Home Support Workers Training Handbook – pg 18

Working with Service Users (Care. Link Handbook) – Local policies - Health and Safety – Lone working – risk assess ‘every day’ - Reporting Incidents – on call staff - Non entry - If you find your client dead on arrival - Safekeeping of Clients Keys - Handling of Clients Money/Finances - Administration of Medication - Carefree software – log in out - Review Code of Conduct – 2 copies – 1 for staff and 1 for Carelink Office 6

Code of conduct - Staff are guests in the client’s home. - 1. Personal and professional behaviour - 2. Confidentiality - 3. Discrimination and harassment - 4. Fairness and Equity - 5. Assisting with clients - 6. Outside/secondary employment - 7. Gifts and benefits - 8. Use of facilities and equipment - 9. Reporting corrupt conduct, bad practice, unethical and/or abusive behaviour. - 10. Security - Data Protection – recording info, safe keeping of information 7

Confidentiality - Confidentiality is an essential part of the value base for Home Support Workers. It means keeping information about clients to yourself at all times. - As HSWs may need to know some details about clients, and clients may tell them details about themselves as they become more familiar. - This information must be treated confidentially unless: – The client has broken the law – The client is putting others in danger – The client is in danger – The client gives consent to you sharing the information (Consent means the client has given permission to share that information with specific people) See: Home Support Workers Training Handbook – pg 40 8

Care Plan Activities – what we do not provide– Administering medication – Administering prescribed creams and gels – PEG or NG tubing or feeding – no PEG or NG feeding should be in situ whilst you are present unless a family member is present – Foot care - do not cut or file toenails – Wound management, including changing or cleaning any dressings – Changing or participating in activities to do with a urinary catheter, except for cleaning or changing the catheter bag, as detailed in the care plan – Administering suppositories or enemas to clients

Complaints Procedure It is the policy of Rehab. Care to ensure that all service-users and stakeholders in receipt of service are permitted to voice dissatisfaction with a service or aspect of a service. Rehab. Care acknowledges responsibility to ensure continuous improvement in service delivery. Types of Complaints - Rehab. Care recognises that a complaint may be made verbally or in writing. - Clients may wish to raise minor issues directly with their Home Support Worker. However, it should be recognised that the member of staff may not be in a position to fully address the nature of the complaint. See: Home Support Workers Training Handbook – pg 39

Rehab Group Safety Statement – Duties of all staff - Protect your safety and the safety of others. - Ensure you are not under the influence of an intoxicant such as alcohol, drugs (including medication) while at work, as this could endanger your safety or the safety of others. - Co-operate with Rehab. Care by following all safety precautions. - Don’t do anything while at work which might affect you or your client’s safety. - Attend safety training where requested. - Follow any guidance given to assist you to safely use any equipment at work. - Don’t damage any equipment on purpose given to you to perform your job.

Safety Management System - Accident/Incidents – An accident is an undesired event which results in injury/ill health to someone or damage to property. – An incident is an undesired event. - A Near Miss is an unplanned event that did not result in injury, illness, or damage – but had the potential to do so. Only a fortunate break in the chain of events prevented an injury, fatality or damage; in other words, a miss that was nonetheless very near – National Safety Council

Safety Management System - Maintenance of Equipment - Any equipment onsite is provided and maintained by the HSE. - Home Support Workers need to visually inspect all equipment/machinery prior to use. - If there is a fault, report the fault by telephone to your line manager, who will liaise with the HSE. - DO NOT use faulty equipment. - Inform your client and any family members of the client (as relevant) about the fault immediately and the matter will be dealt with by the HSE.