24 x 7 x 365 Ultimate Uptime from

24 x 7 x 365 Ultimate Uptime from the Ultimate Host Customer Event November 27, Bartor Road Data Centre Ultimate Uptime from the Ultimate Host

Welcome Doug Farrand. Director Data Solutions Group, TELUS Business Solutions Ultimate Uptime from the Ultimate Host

Agenda n Welcome n n Michael Aaron and Greg Onoprijenko, TELUS Data Solutions Managers ADP Dataphile n n Wayne Hogan, Canadian Network Storage Manager SUN Microsystems TELUS Value Proposition n n Steve Wilson, TELUS Business Continuity Expert Data Storage Solutions n n Doug Farrand, TELUS Sales Director Business Continuity and Disaster Recovery n n Ultimate Uptime from the Ultimate Host Rick Johnston, National Technical Services Manager IDC Presentation and Tour n Ross Di. Stefano, Data Solutions Managers

Who is TELUS? Ultimate Uptime from the Ultimate Host Integrated Solutions Internet Wireless Networks Data Networks Voice § One of Canada’s Leading Telecommunications companies Networks § Largest National Mobile Service Provider in Canada § Fourth largest IT Professional Services Firm in Canada § Ten year track record of delivering over 3000 IT projects § Gold Award for Corporate Reporting and Financial Disclosu (Canadian Institute of Chartered Accountants & National Po < 1900’s 1970’s 1980’s 1994 2001 +

TELUS Sales Team Ultimate Uptime from the Ultimate Host Clients Integrated Solutions “Single Point of Accountability” for Clients Voice & Network Convergence Contact Centres Voice over IP IP Telephony Computer Telephony Integration Enterprise Networking Voice Services (LD, Toll Free) Advanced Communications Data Solutions Enterprise Storage Technology Rollover Enterprise Applications Geomatics Hosting Solutions Infrastructure Hardware and Software IT Infrastructure/Applications and Specialty Teams Mobility National Cellular Wireless Solutions Mike Network High Speed Wireless Networks Mobility Services

Data Solutions Group n Ultimate Uptime from the Ultimate Host DSG brings “IT relevancy” to the TELUS solution portfolio by providing deep business, technical and industry value to all customer interactions. n Uncover critical business processes n Identify applications n Drive infrastructure sales through either: n Build and/or resell (HW, SW and PS) OR n Managed infrastructure outsourcing (Hosting, MWP) The X-Men Diverse group of super heroes with special mutant powers!

Protecting Your Business Ultimate Uptime from the Ultimate Host “Business continuity planning is never optional, it is now required to mitigate the risks associated with downtime. Your company requires continuous reliable access to their systems and data to service customers, manage your business and protect your brand image. How much downtime can you afford? ”

Disaster Recovery and Business Continuance Steve Wilson Master Solutioner Ultimate Uptime from the Ultimate Host

Budget Ultimate Uptime from the Ultimate Host

Risk Management n Ultimate Uptime from the Ultimate Host Typical strategies for reducing risk include: n physical building and perimeter security n fire detection and suppression systems n UPS systems (uninterruptible power supply) n computer security systems (e. g. passwords, firewalls) n regular backup of electronic data n secure storage of critical paper documents n minimizing ‘single points of failure’ n regular maintenance of equipment n employee screening procedures n executive travel policies, etc. Physical – Logical – Technological – Identity

Why BCP & DRP can Fail n Ultimate Uptime from the Ultimate Host Although Business Continuity Planning is not ‘rocket science’, it is prone to a number of common pitfalls: n Failure to turn strategies into plans n Failure to design flexibility into the plans n Failure to test plans and exercise teams n Failure to keep plans and strategies current n Failure to obtain executive commitment

Industry Drivers For BCP In today’s world, businesses are threatened by crises of all shapes and size e-Crises • Application downtime • Website downtime • Loss of electronic data • Exposure of confidential electronic data • Extreme hacking • Viruses • Denial of service attacks • Hardware failures • Telecommunication outages Ultimate Uptime from the Ultimate Host Disasters • Terrorism • War • Fires • Floods • Hurricanes • Tornados • Ice storms • Explosions • Hazardous materials • Major power outages

Disasters Happen We are learning that: n Disasters are real n Audit committees want to know disasters can be dealt with n Board CEO CFO CIO n n Call to action Storm in Quebec, 1998 Notable Recent Disasters: n September 11, 2001 n SARS outbreak Ontario, 2003 n Massive Power Outage in Ontario, August 2003. n Fires in BC, 2003 Ultimate Uptime from the Ultimate Host

Trade-off Ultimate Uptime from the Ultimate Host The right solution is a trade-off between the cost of insuring business continuance and the cost of failure. DO NOTHING SCENARIO Optimal Cost for Acceptable Risk REPLICATE SCENARIO Very High Cost Risk Business Failure REPLICATE SCENARIO BCP Cost Risk Business Failure + DO NOTHING SCENARIO Business Cost = TRADE-OFF Very High Cost Combined Cost

DRP in Mid-range Clients n Most systems have moved to UNIX and Windows Servers with large amount of critical data. n Many key systems have no DRP at all n n n n Ultimate Uptime from the Ultimate Host SAP / Peoplesoft / other ERP Extranets Email systems Data is critical to running the business operations How the systems are designed and shared can impact BCP Often cost reduction opportunities are missed Today’s viruses and hacker attacks are becoming more sophisticated and more destructive. n Environments require a comprehensive BCP in terms of detection, avoidance, security, and process to support prevention and recovery.

The TELUS Value Proposition Greg Onoprijenko and Michael Aaron. Data Solutions Managers, TELUS Business Solutions Ultimate Uptime from the Ultimate Host

Evolution to Disaster Recovery Ultimate Uptime from the Ultimate Host Remote Users Firewall Internet VPN SOHO Offices PSTN Remote Offices PBX/Key System ØLow Availability ØDifficult Management ØDisparate Storage Solutions

Evolution to Disaster Recovery Ultimate Uptime from the Ultimate Host Remote Users Firewall Internet VPN SOHO Offices PSTN Remote Offices PBX/Key System Backup Testing ØHigh Local Availability vs. Low Availability ØEase of Management vs. Difficult Management ØCentralized Storage vs. Disparate Storage Solutions Tuning DW Load Disaster Recovery SAN

Evolution to Disaster Recovery Ultimate Uptime from the Ultimate Host Remote Users Firewall Internet VPN SOHO Offices PSTN Toronto Bartor IDC Remote Offices IPOne Backup Testing Tuning DW Load Disaster Recovery Managed Firewall Managed VPN SAN Data Storage/ Backup ØData and Voice Protected ØExtremely Available Infrastructures for Data and Voice

Evolution to Disaster Recovery Ultimate Uptime from the Ultimate Host Remote Users Firewall Internet VPN SOHO Offices PSTN Toronto Bartor IDC Remote Offices IPOne Backup Testing Tuning DW Load Disaster Recovery Managed Firewall Managed VPN Data Storage/ Backup ØData and Voice Protected ØExtremely Available Infrastructures for Data and Voice

Evolution to Disaster Recovery Toronto Bartor IDC Managed Firewall Managed VPN Ultimate Uptime from the Ultimate Host IPOne Data Storage/ Backup Calgary IDC

First Steps… Ultimate Uptime from the Ultimate Host TELUS Business Impact Analysis (BIA) § 5 to 10 days engagement § Determine which application(s) are critical § What are the recovery timeframe § Recovery Point/ Time Objectives § Propose the solution(s) or options to senior management Additional Benefits: § Overview of overall IT organization and value to the organization § Identification of exposed areas

Recovery Considerations Ultimate Uptime from the Ultimate Host There are several basic requirements for recovery of computer systems following a ‘disaster’, some include: 1. LOCATION: A suitable location to recover the systems 2. CONNECTIVITY: Bandwidth between recovery location and the system users 3. HARDWARE: Compatible hardware to operate the systems 4. BACKUPS: Current backups of software and data The right people available and reachable Communication plans and calling lists Authorities are delegated and communicated 5. PEOPLE: 6. COMMUNICATION: 7. AUTHORITY:

Our Unique Value Proposition Ultimate Uptime from the Ultimate Host What differentiates our DRP and Business Continuity Offering from the rest? § We are one point of contact. § Network provider, facilities and hardware. § Data is treated as an extension of the client’s network. § We have the expertise and experience to manage the data and recover in the event of a disaster. § Flexibility to change based on customer’s requirements. § Made in Canada solution.

What TELUS Customers’ have to say…. Rick Johnston. ADP Dataphile, National Technical Services Manager Ultimate Uptime from the Ultimate Host

ADP Dataphile Ultimate Uptime from the Ultimate Host An excerpt from November 2003’s EDGE magazine: BUSINESS as usual by Eric Heinrich WHEN THE LIGHTS WENT OUT ACROSS the Greater Toronto Area at 4: 10 p. m. , August 14, 2003, ADP Canada – a company whose main job is providing payroll services for 30, 000 clients – did not miss a beat…

Data Centre Overview - Driving Secure Infrastructure Ross Di Stefano. Hosting Specialist- TELUS Data Solutions Manager Ultimate Uptime from the Ultimate Host

Driving Secure Infrastructure INFRASTRUCTURE REQUIREMENTS Disaster Protection Network High Availability Web Applications Databases Storage Scalability Security Ultimate Uptime from the Ultimate Host

Benefits of Utilizing an External Data Centre Ultimate Uptime from the Ultimate Host TELUS enables you to minimize risks associated with: § § Cost of downtime Loss of critical data Loss of customers Damage to brand reputation Toronto Bartor IDC Toronto Laird IDC Vancouver IDC Calgary IDC

Why Host with TELUS? n Ultimate Uptime from the Ultimate Host Multiple levels of security n Physical and logical n People/processes to provide a turnkey IT/network solution n TELUS Internet Backbone (Owned and Operated by TELUS) n Denial of Service n Dedicated Operations Team n Dedicated Project Managers, Implementation Managers, Operations n Proactive 7 x 24 x 365 monitoring (Servers, Firewalls, Network) n No single point of failure (N+1, from Backbone to server level)

The Right Formula Ultimate Uptime from the Ultimate Host n In order to guarantee the performance and availability required by mission-critical business applications, a single provider must be responsible for the entire infrastructure. n TELUS’s wholly owned and operated infrastructure consists of three tangible elements: ü Superior-quality network / backbone ü Intelligent Data Centers ü Network Operation facilities TELUS is fully responsible for all three n TELUS unique value proposition n Few providers will have similar ownership of and accountability for the entire – end to end, top to bottom – infrastructure.

IP Backbone and TELUS Internet Data Centres Ultimate Uptime from the Ultimate Host