22 3 objectives Discuss types of consumer rights

22. 3 §objectives §Discuss types of consumer rights. §Describe responsibilities of consumers. §Summarize steps to take in dealing with consumer problems.

Consumer rights �Consumers have not always had rights. �Producers of products often paid little attention to safety or quality of products, laws now require to make safety their concern. � a recall is a public request by a manufacturer for the return of the product that may be defective or contaminated.

Assertiveness �To protect yourself and other consumers, be assertive and speak out. �Assertiveness- the means of being firm and positive in starting your position or point of view.

Before a complaint If you wish to make a complaint- (expressing your dissatisfaction with the product or service) never write a nasty letter, review the whole situation and try to resolve it in the simplest manner possible. If the seller cannot help you, make the complaint to the manufacturer.

Formal complaint �In the complaint make sure to include� What you bought � Where you bought it � When you bought it � How you paid for it � What the problem is � And what you want �Make a copy of the letter for yourself, and should get a response within two or three weeks.

�Make a copy of the letter for yourself, and should get a response within two or three weeks. �End of 22. 3

22. 3 checkpoint QUESTIONS � #1. what are your rights and responsibilities as a consumer? Name two of each. � A. to be assertive and honest about the products. � #2. how is buying a product or service similar to casting a vote? � A. its your choice � #3 what should you do before writing a formal letter or complaint? � A. review the whole situation � #4. what six points should be included in a complaint letter � A. What you bought, Where you bought it, When you bought it, How you paid for it, What the problem is, And what you want.