2020 NSQHS Standard Accreditation Walk arounds Division of

2020 NSQHS Standard Accreditation Walk arounds Division of Emergency, Medicine & Access October 2019

What you need to know? • Our Accreditation Survey against all 8 NSQHS 2 nd Edition Standards (‘Announced Visit’) is scheduled for 2 - 6 March 2020 • The NSQHS Survey about supporting Best Care and a ‘Live Best Care’ communications plan has been developed • ‘Live Best Care’ micro-site (like Welcome Home) is now active • The Executive Walk around process has been refreshed, rescripted and expanded to include regular ‘Live Best Care’ walk arounds by the WH Quality Team and others. • The Division of EMA will commence Accreditation walk arounds the week of Monday 4 November • Each week the division will focus on a standard • 16 weeks until 2 March – so we can focus on all standards!

How will this work? • Every Friday each Manager will receive an email outlining the following: - the number of weeks until 2 March 2020…. everyone loves a countdown! - The standard that will be the focus for the following week - A copy of the audit sheet that outlines standard specific questions and answers! - A copy of the schedule that identifies the ward/department that you have been randomly allocated to

What do you need to do? • Between Monday to Thursday every week you must visit the ward/department you have been allocated to and speak to 3 staff members and ask them the questions specific to each standard • This is a great way to coach staff if they are unsure about some of the standards and how they link to best care • Remember this is about supporting our staff so take time to clarify any questions they may have • Then every Thursday via VC the EMA leadership team will huddle • This will be a 30 minute meeting where you will be asked to feedback what you saw/heard during your walk around, think about: - what areas were the staff well prepared? - are there areas we should focus on? - do we need to do anything differently?

What do you need to do? • Brief your teams that the walk arounds will occur so they know what to expect • Explain that the goal of the process is to support staff • Ensure all ANUMs have a copy of the audit sheet and ask them to also speak to 3 staff on their own ward over the course of the week, complete the audit and submit this to you by the end of the week • This is a great way to engage your leadership team and ensure the team are working together! • Every Monday review the audits from the week prior: - what trends do you notice? - do you need to focus on additional areas? - how do the trends link to your clinical dashboard? - how will you communicate this back to your leadership team and staff?

Questions?