2018 The Malcolm Baldrige National Quality Award Baldrige

2018 The Malcolm Baldrige National Quality Award Baldrige Performance Excellence Program | 2018 Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 About the Award • Presidential award • Created in 1987 by Public Law 100 -107 • Highest level of national recognition for performance excellence • Traditionally presented by the President of the United States Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Why Apply? • Improve performance and achieve world-class results • Seek “the most cost-effective, valueadded business audit available anywhere” • Objectively clarify your organization’s strengths and weaknesses Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 America's economic strength depends on industry's ability to improve productivity and quality and to remain on the cutting edge of technology, and that's why the [Baldrige Award] is so important—President Ronald Reagan The [Baldrige Award], which highlights customer satisfaction, workforce empowerment and increased productivity, has come to symbolize America’s commitment to excellence. —President Bill Clinton Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 The Feedback Report: Your Greatest Benefit • Written assessment of strengths/ opportunities for improvement • Compiled by a team of expert examiners – Key themes (summary) – Organization-specific comments in 17 areas – Individualized scoring information – Scoring distribution Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Eligibility Categories • Manufacturing • Service • Small business Baldrige Performance Excellence Program | www. nist. gov/baldrige ● ● ● Education Health care Nonprofit

2018 Eligibility Conditions • Headquartered in the United States • Existed for one year • Operational practices available for examination • Able to share information on Baldrige Criteria categories • Other sector-specific requirements Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Eligibility Conditions • In the past 5 years: o o o Top-level award from an Alliance for Performance Excellence member program, or National process and results band numbers total 8 or higher, or National program site visit or • ≥ 25% of the workforce outside the home state or • No Alliance program available or • Submit additional eligibility screening materials Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Baldrige Award Calendar February May June– November April Eligibility certification Award applications due Applications reviewed Award recipients announced Award ceremony Quest for Excellence Conference Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 How to Apply 1. Certify Your Eligibility 2. Submit an Applicatio ● ● ● 6 categories Nomination of examiner Fee: $400 ● ● ● Baldrige Performance Excellence Program | www. nist. gov/baldrige Respond to the Baldrige Criteria (50 pages) Application fee (sliding scale) Site visit fee, if selected (sliding scale)

2018 Review of Award Application s Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Role-Model Determination • Purpose of determination • Records check Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Board of Examiners • • Volunteers “Backbone” of Baldrige Program Evaluate award applications Serve as ambassadors Baldrige Performance Excellence Program | www. nist. gov/baldrige

Applications by Award Category 2018 ’ 17 ’ 16 ’ 15 ’ 14 ’ 13 ’ 12 ’ 11 ’ 10 ’ 09 ’ 08 * * * Manufacturi ng -- -- -- 1 2 3 Service -- 2 -- 1 -- 3 3 2 4 5 Small business 3 3 2 -- -- 2 2 7 5 7 Education 5 4 4 2 2 3 8 10 9 11 Health care 12 21 12 12 15 25 40 54 42 43 Nonprofit 4 5 5 4 4 6 14 7 8 16 Total 24* 34* 26* 22* 39* 69 83 70 85 *New eligibility rules limited applications. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Scoring of Application s, 1988– 2007 Band 1988/89 1990 1991 1992 1993 1994 0 -125 0 0 2. 8 0 2 2 126 -250 1 7. 2 13. 2 12 8 10 251 -400 9 18. 6 35. 8 30 24 28 401 -600 43 52. 6 34 40 47 50 601 -750 33 19. 6 14. 2 18 19 10 751 -875 14 2. 1 0 0 876 -1000 0 0 0 Band* 1995 1996 1997 1998 1999 2000 2001 2002 2003 0 -250 6 3 4 3 13 12 11 10 17 251 -350 15 7 19 22 23 27 16 23 27 351 -450 11 14 15 33 29 14 16 37 27 451 -550 32 41 27 17 25 31 41 18 22 551 -650 30 31 35 22 10 14 16 12 7 651 -750 6 3 0 2 0 0 0 751 -875 0 0 0 0 0 876 -1000 0 0 0 0 Band* 2004 2005 2006 2007 0 -275 3 5 1 11 276 -375 22 17 13 27 376 -475 40 34 41 31 476 -575 20 28 30 25 % of applications in scoring 576 -675 15 14 13 6 676 -775 0 2 1 0 band. 776 -875 0 0 *Scoring bands changed. Baldrige Performance Excellence Program | www. nist. gov/baldrige 876 -1000 0 0

Scoring of Applications, 2008– 2017 Proces ’ 0 ’ 1 s Band 0– 150 151– 200 201– 260 261– 320 321– 370 371– 430 431– 480 481– 550 8 5 ’ 09 ’ 10 ’ 11 ’ 12* 6 4 4 0 3 0 8 6 3 0 0 21 23 28 21 4 0 ’ 15 ’ 16 ’ 17 0 0 0 0 16 14 18 4 15 4 47 50 39 26 45 45 41 46 38 42 15 13 22 13 39 36 41 42 29 46 10 5 Results 0 8 ’ 08 12 ’ 098 Band 0 0 0 0– 125 0 0 180 210 126– 34 29 0 0 0 170 0 0 171– 26 27 210 211– 15 19 255 256– 6 4 300 301– Baldrige Performance Excellence Program | www. nist. gov/baldrige 1 0 2 0 1 1 0 2018 % of applications in scoring band. *2012: New eligibility rules limited applications. ’ 10 ’ 11 ’ 12 ’ 13 ’ 14 ’ 15 ’ 16 ’ 17 16 13 8 5 0 0 12 0 27 17 8 14 9 23 21 4 30 17 37 36 54 23 26 33 23 17 29 23 14 31 23 46 4 4 18 14 23 15 15 17 1 0 0 9 0 8 3 0

2018 Median for All 2017 Applicants After Consensus Review Median Scores for All Site-Visited Applicants after Site Visit Review Median Scoring Ranges, 2017 Item 1. 1 Item 7. 5 90 -100% Item 7. 4 Item 1. 2 Item 2. 1 70 -85% 50 - Item 7. 3 Item 2. 2 30 -45% 10205 -% 5% Item 7. 2 Item 3. 1 Item 7. 1 Item 3. 2 Item 6. 2 Item 4. 1 Item 6. 1 Item 4. 2 Item 5. 2 Baldrige Performance Excellence Program | www. nist. gov/baldrige Item 5. 1

2018 Award Recipients: • 3 M Dental Products Division • Cargill Corn Milling North Manufacturing • • • (1997) ADAC Laboratories (1996) Armstrong Building Products Operations (1995) AT&T Transmission Systems Business Unit (1992) The Bama Companies, Inc. (2004) Boeing Airlift & Tanker Programs (1998) Cadillac Motor Car Company (1990) • • • Baldrige Performance Excellence Program | www. nist. gov/baldrige America (2008) Clarke American Checks, Inc. (2001) Corning Telecommunications Products Division (1995) Dana Corporation—Spicer Driveshaft Division (2000) Eastman Chemical Company (1993) Honeywell Federal Manufacturing & Technologies (2009) IBM Rochester (1990)

2018 Award Recipients: • Solectron Corporation Manufacturing • KARLEE Company, Inc. • • (2000) Lockheed Martin Missiles and Fire Control (2012) MEDRAD, Inc. (2003, 2010) Milliken & Company (1989) Midway USA (2009) Motorola CGISS (2002) Motorola, Inc. (1988) Nestlé Purina Pet. Care Co. (2010) Solar Turbines Inc. (1998) Baldrige Performance Excellence Program | www. nist. gov/baldrige • • • (1991 and 1997) STMicroelectronics— Region Americas (1999) Sunny Fresh Foods, Inc. (2005) Texas Instruments Defense Systems & Electronics Group (1992) Westinghouse Commercial Nuclear Fuel Division (1988) Xerox Corp. Business Products & Systems (1989) Zytec Corporation (1991)

Award Recipients: Service • AT&T Consumer Communications Services (1994) • AT&T Universal Card Services (1992) • BI (1999) • Boeing Aerospace Support (2003) • Caterpillar Financial Services Corp. U. S. (2003) • Dana Commercial Credit Corporation (1996) • Dyn. Mc. Dermott Petroleum Operations (2005) Baldrige Performance Excellence Program | www. nist. gov/baldrige 2018 • Federal Express Corporation (1990) • GTE Directories Corporation (1994) • Merrill Lynch Credit Corporation (1997) • Operations Management International, Inc. (2000) • Pricewaterhouse. Coopers Public Sector Practice (2014) • Premier Inc. (2006) • The Ritz-Carlton Hotel Company, L. L. C. (1992, 1999) • Xerox Business Services (1997)

2018 Award Recipients: Small Business • Ames Rubber Corporation • Globe Metallurgical Inc. • • • (1993) Branch-Smith Printing Division (2002) Bristol Tennessee Essential Services (2017) Custom Research Inc. (1996) Don Chalmers Ford (2016) Freese and Nichols Inc. (2010) Baldrige Performance Excellence Program | www. nist. gov/baldrige • • (1988) Granite Rock Company (1992) K&N Management (2010) Los Alamos National Bank (2000) Marlow Industries, Inc. (1991) MESA (2006, 2012) Midway. USA (2009, 2015) Momentum Group (2016)

Award Recipients: Small (Continued from the previous Business slide) • Pal’s Sudden Service • (2001) • Park Place Lexus (2005) • • PRO-TEC Coating Company (2007) • • Stellar Solutions (2017) • • Stoner, Inc. (2003) • Studer Group (2010) • Sunny Fresh Foods (1999) Baldrige Performance Excellence Program | www. nist. gov/baldrige Texas Nameplate Co. , Inc. (1998, 2004) Trident Precision Manufacturing, Inc. (1996) Wainwright Industries, Inc. (1994) Wallace Co. , Inc. (1990) 2018

2018 Award Recipients: Education • Charter School of San Diego (2015) • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Iredell–Statesville Schools (2008) • Jenks Public Schools (2005) • Kenneth W. Monfort College of Business (2004) • Montgomery County Public Schools (2010) • Pearl River School District (2001) • Pewaukee School District (2013) • Richland College (2005) • University of Wisconsin–Stout (2001) Baldrige Performance Excellence Program | www. nist. gov/baldrige

Award Recipients: Health Care • • • Adventist Health Castle (2017) Advocate Good Samaritan Hospital (2010) Atlanti. Care (2009) Baptist Hospital, Inc. (2003) Bronson Methodist Hospital (2005) Charleston Area Medical Center Health System (2015) • Heartland Health (2009) • Henry Ford Health System (2011) • Hill Country Memorial (2014) • Kindred Nursing and Rehabilitation Center— Mountain Valley (2016) • Memorial Hermann Sugar Land Hospital (2016) (Continued on the next slide) Baldrige Performance Excellence Program | www. nist. gov/baldrige 2018

Award Recipients: Health Care (Continued from the previous slide) • Mercy Health System (2007) • • • North Mississippi Medical Center (2006) North Mississippi Health Services (2012) Poudre Valley Health System (2008) Robert Wood Johnson University Hospital Hamilton (2004) Saint Luke’s Hospital of Kansas City (2003) Schneck Medical Center (2011) Sharp Health. Care (2007) Southcentral Foundation (2011, 2017) SSM Health Care (2002) St. David’s Health. Care (2014) Sutter Davis Hospital (2013) Baldrige Performance Excellence Program | www. nist. gov/baldrige 2018

2018 Award Recipients: Nonprofit • City of Fort Collins (2017) • City of Coral Springs, Florida (2007) • City of Irving, Texas (2012) • Concordia Publishing House (2011) • Elevations Credit Union (2014) • Mid-American Transplant Services (2015) • U. S. Army Armament Research, Development and Engineering Center (ARDEC; 2007) • Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (2009) Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 For more information • Baldrige Excellence Framework booklets and free content • Self-assessment tools • Organizational assessments • Training, conferences, and executive education • Award recipient profiles • Case studies • Connections to the Baldrige community Baldrige Performance Excellence Program | www. nist. gov/baldrige www. nist. gov/bald rige (301) 975 -2036 baldrige@nist. gov