2018 Office of Risk Management Annual Conference The

2018 Office of Risk Management Annual Conference The Claims Process Bryan J. Graff Director, Client Services Sedgwick Claims Management Services, Inc.

2018 Office of Risk Management Annual Conference The Claims Process – Beginning § Incident or Event occurs § Claims reporting plan in place § Information needed § Confirmation § Submit information

2018 Office of Risk Management Annual Conference Reporting a claim § Web Enabled : Claim. Capture™ § Email: 6410 stateoflouisiana@sedgwickcms. com § Fax: 855 -563 -2447 § Phone: 855 -267 -4400

2018 Office of Risk Management Annual Conference www. laorm. com

2018 Office of Risk Management Annual Conference Access to Claim. Capture™ Claim. Capture Access form (Only for Claim. Capture Access) Location Codes

2018 Office of Risk Management Annual Conference Line of Coverage Location(s) Authorization

2018 Office of Risk Management Annual Conference Transportation Claims Reporting § Accident Report Louisiana State Driver Safety Program Form: DA 2041 § Vehicle Glass Repair/Replacement Loss Notice: DA 2073 § Email or fax form § Send further evidence to brxmail@Sedgwickcms. com

2018 Office of Risk Management Annual Conference Agency Information Vehicle Identification Number Accident Description Other Vehicle Information Submit claim Passenger and Witness information

2018 Office of Risk Management Annual Conference Agency Information If not owned by reporting Agency Description Windshield

2018 Office of Risk Management Annual Conference Workers’ Compensation Claim Reporting § In an Emergency, get injured worker assistance ASAP § Log into Claim. Capture™ § Answer to the best of your ability § Receive confirmation with Claim Number § Send further evidence to brxmail@sedgwickcms. com § DA 2000 completed (Safety)

2018 Office of Risk Management Annual Conference General Liability Claims Reporting § Link to Claim. Capture™ http: //claimcapture. sedgwickcms. com/ § Answer questions § Tutorial available § DA 3000 completed (Safety) § Send further evidence to brxmail@sedgwickcms. com

2018 Office of Risk Management Annual Conference Property Claim Reporting § Form located at www. laorm. com § Location § Type of Loss § Description of loss § Disaster Recovery and Emergency Remediation Guide http: //www. doa. la. gov/Pages/orm/Property-Claim-Reporting. aspx § Send further evidence to brxmail@Sedgwickcms. com

2018 Office of Risk Management Annual Conference Agency Information Building Information Type of Loss Description Submit Claim

2018 Office of Risk Management Annual Conference Life Cycle of a Claim – Conclusion § Submission § Processing/Evaluating/Investigation § Adjudication § Resolution (payment/denial)

2018 Office of Risk Management Annual Conference Loss Analysis § Available Reports § Monthly Pending Claim Report § Monthly Opened Report § Monthly Closed Report § Weekly Leave Buy Back Report

2018 Office of Risk Management Annual Conference Opened Report (sample) File Number Claim Name Descriptions and Cause

2018 Office of Risk Management Annual Conference Pending Report As of Date Indemnity or Loss Paid as of

2018 Office of Risk Management Annual Conference Closed Report Date claim Closed Total Indemnity/Loss Paid

2018 Office of Risk Management Annual Conference Weekly Leave Buy Back Payee Name Payment Period Payment Amount

2018 Office of Risk Management Annual Conference Loss Analysis § To Register (separate process than Claim. Capture request form) § www. laorm. com § Loss Analysis § Request Form

2018 Office of Risk Management Annual Conference Types of Reports Lines of Coverage Location Information Authorization

2018 Office of Risk Management Annual Conference Questions? ? ?