2018 Milo Jones 2018 Milo Jones 2018 Milo

© 2018 Milo Jones

© 2018 Milo Jones

© 2018 Milo Jones

© 2018 Milo Jones

© 2018 Milo Jones

© 2018 Milo Jones

New Business Models • Business Process Automation is spreading © 2018 Milo Jones © 2014 Inveniam Strategy

New Business Models © 2018 Milo Jones © 2014 Inveniam Strategy

So What? © 2018 Milo Jones

© 2018 Milo Jones

Premature de-industrialization? © 2018 Milo Jones © 2014 Inveniam Strategy

© 2018 Milo Jones

And in the boardroom? © 2018 Milo Jones © 2014 Inveniam Strategy

At least four problems… © 2018 Milo Jones

We all know how this ends! © 2018 Milo Jones

© 2018 Milo Jones

The Bridge Problem • Until recently… © 2018 Milo Jones

The Culture Problem • Google Assistant versus Yandex’s Aliza I feel sad No one said life was about having fun © 2018 Milo Jones

© 2018 Milo Jones

The Culture Problem © 2018 Milo Jones

The Sully Problem © 2018 Milo Jones

The Sully Problem © 2018 Milo Jones

Now What? © 2018 Milo Jones

Step One: create a HAIR Dept? • Move from an HR to a “HAIR”? Department? • HR = Human Resources Department • HAIR = “Human & Artificial Intelligence Resources” Department © 2018 Milo Jones © 2014 Inveniam Strategy

Already… • AT&T’s CEO shares where the company is going and what skills you need to be a lifelong employee • Udacity creates “nano-degree” courses for each one of those skills • The company gives each employee up to $8, 000 a year to take those courses, but… • It says to the employee, “It is your responsibility to take them on your own time” • Otherwise, plan to leave AT&T! © 2018 Milo Jones

Step Two: Replace Frankenstein! • The spread of AI does not mean people will struggle in a human VERSUS machine world • You will lead in a human intelligence PLUS machine intelligence world! © 2018 Milo Jones

A different metaphor © 2018 Milo Jones

Think Symbiosis • The future = Human + AI Symbiosis! • Symbiosis: The interaction between two different organisms living in close physical association, typically to the advantage of both © 2018 Milo Jones

Think symbiosis! Human + AI Symbiosis! Even harder, and needs thinking about now © 2018 Milo Jones Hard: technically complex and expensive Hardest (but that is why you are paid so much!)

We are all change managers now! Macro Micro © 2018 Milo Jones Emotional Rational Leadership Navigation Inspire Strategy & planning Ownership Enablement “Buy-in” Skills, tools & resources

Specialize where humans excel • Intelligence analysis offers a toolkit for tackling complex, non-quantifiable problems: – Defining and framing complex problems – Probing intentions – Understanding motivations – Choosing among squishy options – Probing anomalies – Synthesizing data – Reasoning from analogies – Detecting deception © 2018 Milo Jones

Thank you! Please Connect: mjones@faculty. ie. edu Linked. In: https: //www. linkedin. com/in/inveniam Twitter: https: //twitter. com/Inveniam © 2018 Milo Jones