2018 Baldrige Program Impacts Baldrige Performance Excellence Program

2018 Baldrige Program Impacts Baldrige Performance Excellence Program | 2018 Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Nationwide Improve organizational practices, capabilities, and results Communicate and share best practices (Baldrige Award recipients) Tool for understanding and managing organizational performance Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 820: 1 Ratio of Baldrige Program benefits for the U. S. economy to program costs Source: Albert N. Link and John T. Scott, Economic Evaluation of the Baldrige Performance Excellence Program, December 2011, http: //www. nist. gov/baldrige/publications/economic_evaluation_2011. cfm. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Impact of Baldrige Framework Use 85, 0% 55, 5% 4, 6% Growth in revenue Growth in jobs Two-time Baldrige Award winners (median) Matched set of industries and time periods (mean) Baldrige Performance Excellence Program | www. nist. gov/baldrige

Reach and Impact of Baldrige 2018 College/ University Business Courses 10, 000+ Baldrige Examiners ~100 Business Excellence Programs Worldwide Baldrige Cybersecur ity Excellence Builder Baldrige Executive Fellows 102 Baldrige Award Recipients Communities of Excellence Baldrige Program NIST Baldrige Performance Excellence Groups 1, 600+ Baldrige Award Applicants 30+ Regional/ Sector Baldrige. Based Programs Associatio n Baldrige. Based Programs Federal Baldrige. Based Programs Baldrige Performance Excellence Program | www. nist. gov/baldrige Corporate Baldrige. Based Excellence Programs Baldrige. Based Accreditations Rated #1 Leadership Development Program 50, 000+ presentatio Improved: operations, engagemen outcomes; 820: 1 10, 000 applications 20, 000 examiners

2018 Widespread U. S. Participation • Large and small organizations • Internal business excellence programs • College and university courses • Accreditation • Consultants • Private-sector support Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Baldrige Hospitals Faster fiveyear performance improvement than peers 83% more likely to be among Thomson Reuters’ 100 Top Hospitals® Outperformed non-Baldrige hospitals on 6 of 7 100 Top Hospitals measures Lower Health Care Costs, Improved Quality Source: Foster, D. A. , and Chenoweth, J. 2011, October. Comparison of Baldrige Award Applicants and Recipients with Peer Hospitals on a National Balanced Scorecar Thomson Reuters. http: //www. nist. gov/baldrige/upload/baldrige-hospital-researchpaper. pdf. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 34 Baldrige Award winners Matched or exceeded geographic competitors on 23 health care process measures and 6 outcome measures Exceeded these competitors on 10 measures of patient experience Higher Health Care Quality, Better Patient Source: R. C. Schulingkamp and J. R. Latham. Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors. Quality Management Journal, Vol. 22, No. 3 (2015). Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Health Care: Adoption of Baldrige Practices 100 Top Hospitals winners extensively use Baldrige practices (80%) Highest formal use: Teaching hospitals (nearly 70%) Source: Shook, J. , and Chenoweth, J. 2012, October. 100 Top Hospitals CEO Insights: Adoption Rates of Select Baldrige Award Practices and Processes. Truven Health Analytics. http: //www. nist. gov/baldrige/upload/100 -Top-Hosp-CEOInsights-RB-final. pdf. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Health Care: Adoption of Baldrige Criteria By 2018, hospitals likely to • Use the Baldrige Criteria for improvement or assessment: 65% • Apply for the Baldrige Award or a state-level Baldrige-based award: 41% Source: Futurescan 2013: Healthcare Trends and Implications 2013 -2018. American Hospital Association, Society for Healthcare Strategy & Market Development. http: //www. nist. gov/baldrige/upload/Futurescan-2013 -p 44 -2. pdf. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 “What frameworks or process improvement approaches are being used by hospitals and health systems to transform their organizations and maximize positive outcomes? ” “The Baldrige Performance Excellence Program provides organizations with one such framework to identify improvement opportunities, develop best practices, and attain and sustain top performance. " Source: Frontiers of Health Services Management, Fall 2015 (a publication of the American College of Healthcare Executives). Baldrige Performance Excellence Program | www. nist. gov/baldrige

Baldrige Training: Top-Tier Leadership Development In 2018: 2018 • Baldrige Examiner Training: 1 st place • Baldrige Executive Fellows Program: 4 th place for emphasis on human resources and leadership/ organizational development • Top-10 ranking, 2016– 2017, in this area Among government/military leadership development programs: • Top-10 ranking 5 times, 2010– 2015 Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Factors behind the Impact • Acceptance of the Baldrige framework nationally and globally • Program participants Baldrige Performance Excellence Program | www. nist. gov/baldrige

Alliance for Performance Excellence A National Network 2018 https: //www. baldrigealliance. o Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 International Adoption About 80 performance excellence programs worldwide Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Baldrige Award Participants • 110 Baldrige Award recipients (118 awards) • 1, 697 award applications • More than 11, 000 examiners trained Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Baldrige Award Recipients • Presentations to all sectors • Quest for Excellence® and regional conferences • Influence on customers/suppliers • Seminars and workshops • Articles Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 The Bottom Line: Results Improved outcomes for products, services, and processes Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Returns on Investment in Performance Excellence: 2017 Baldrige Award Recipients Baldrige Performance Excellence Program | www. nist. gov/baldrige

Bristol Tennessee Essential Services • Exceeded outage goal of 2018 < 60 minutes per customer per year for the past three years Baldrige Performance Excellence Program | www. nist. gov/baldrige • Average Service Availability Index of 99. 99%, better than all utility, region, and class comparisons over 3 years. • Employee retention rate of 100% against the industry benchmark of 91% and national industry average of 82% • Increased annual revenue to approximately $112

2018 Stellar Solutions Baldrige Performance Excellence Program | www. nist. gov/baldrige • Revenue growth from 1. 18% in 2013 to 6. 81% in 2016, despite constraints in government funding • Named a Great Place to Work by Fortune magazine from 2014 to 2017 • > 95 th percentile ranking on three Great Place to Work benchmarks • 100% of customers recommending the

2018 City of Fort Collins Baldrige Performance Excellence Program | www. nist. gov/baldrige • Top 10% of U. S. cities: best place to live/work, culture/recreation quality, availability of job opportunities, air quality, and visual attractiveness • Top 1% in drinking water quality and emergency preparedness • “Aaa” credit rating by Moody’s, maintained by only 4% of

Adventist Health Castle 2018 • Rates from below 1% to zero for common hospital-acquired infections, as well as patient falls • Top-quartile or higher levels on composite measures of patient safety, evidence-based care, and mortality related to its clinical care processes, with 12% improvement over 3 years • For 3 years, top 3% nationally for inpatient care results reported to the Centers for Medicare and Medicaid Services for Value-Based Purchasing • Top 10% for physician engagement nationally Baldrige Performance Excellence Program | www. nist. gov/baldrige

2018 Southcentral Foundation Baldrige Performance Excellence Program | www. nist. gov/baldrige • 90 th+ percentile rankings for numerous measures in the Healthcare Effectiveness Data and Information Set (HEDIS) • Same-day consultations for 70% of behavioral health patients • Increase in total revenue from $215 million in FY 2012 to $334 million in FY 2016

2018 For more information • Baldrige framework booklets and free content • Self-assessment tools • Organizational assessments • Training, conferences, and executive education • Award recipient profiles • Case studies www. nist. gov/baldrige • Connections to the Baldrige community baldrige@nist. gov (301) 975 -2036 Baldrige Performance Excellence Program | www. nist. gov/baldrige