2017 The Malcolm Baldrige National Quality Award Baldrige
2017 The Malcolm Baldrige National Quality Award Baldrige Performance Excellence Program | 2017 Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 About the Award • Presidential award • Created in 1987 by Public Law 100 -107 • Highest level of national recognition for performance excellence • Traditionally presented by the President of the United States Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 Why Apply? • Improve performance and achieve world-class results • Seek “the most cost-effective, value -added business audit available anywhere” • Objectively clarify your organization’s strengths and weaknesses Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 America's economic strength depends on industry's ability to improve productivity and quality and to remain on the cutting edge of technology, and that's why the [Award] is so important—President Ronald Reagan The [Award], which highlights customer satisfaction, workforce empowerment and increased productivity, has come to symbolize America’s commitment to excellence. —President Bill Clinton Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 The Feedback Report: Your Greatest Benefit • Written assessment of strengths/ opportunities for improvement • Compiled by a team of expert examiners – Key themes (summary) – Organization-specific comments in 17 areas – Individualized scoring information – Scoring distribution Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 Eligibility Categories • Manufacturing • Service • Small business Baldrige Performance Excellence Program | www. nist. gov/baldrige ● ● ● Education Health care Nonprofit
2017 Eligibility Conditions • Headquartered in the United States • Existed for one year • Operational practices available for examination • Able to share information on Baldrige Criteria categories • Other sector-specific requirements Baldrige Performance Excellence Program | www. nist. gov/baldrige
Eligibility Conditions • In the past 5 years: o o o 2017 Top-level award from an Alliance for Performance Excellence member program, or National process and results band numbers total 8 or higher, or National program site visit or • ≥ 25% of the workforce outside the home state or • No Alliance program available or • Submit additional eligibility screening materials Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 Baldrige Award Calendar February May June– November April Eligibility certification Award applications due Applications reviewed Award recipients announced Award ceremony Quest for Excellence Conference Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 How to Apply 1. Certify Your Eligibility 2. Submit an Applicatio ● ● ● 6 categories Nomination of examiner Fee: $400 ● ● ● Baldrige Performance Excellence Program | www. nist. gov/baldrige Respond to the Baldrige Criteria (50 pages) Application fee (sliding scale) Site visit fee, if selected (sliding scale)
2017 Review of Award Applicatio ns Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 Role-Model Determination • Purpose of determination • Records check Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 Board of Examiners • • Volunteers “Backbone” of Baldrige Program Evaluate award applications Serve as ambassadors Baldrige Performance Excellence Program | www. nist. gov/baldrige
Applications by Award Category 2017 ’ 16 ’ 15 ’ 14 ’ 13 ’ 12* ’ 11 ’ 10 ’ 09 ’ 08 ’ 07 * * Manufacturin -g -- -- -- 1 2 3 2 Service 2 -- 1 -- 3 3 2 4 5 4 Small business 3 2 -- -- 2 2 7 5 7 7 Education 4 4 2 2 3 8 10 9 11 16 Health care 21 12 12 15 25 40 54 42 43 42 Nonprofit 4 5 5 14 8 4 6 7 16 13 Total 34* 26* 22* 39* 83 70 85 limited 84 *New 69 eligibility rules applications. Baldrige Performance Excellence Program | www. nist. gov/baldrige
Scoring of Applicatio ns, 1988– 2007 Band 1988/89 1990 1991 1992 1993 1994 0 -125 0 0 2. 8 0 2 2 126 -250 1 7. 2 13. 2 12 8 10 251 -400 9 18. 6 35. 8 30 24 28 401 -600 43 52. 6 34 40 47 50 601 -750 33 19. 6 14. 2 18 19 10 751 -875 14 2. 1 0 0 876 -1000 0 0 0 Band* 1995 1996 1997 1998 1999 2000 2001 2002 2003 0 -250 6 3 4 3 13 12 11 10 17 251 -350 15 7 19 22 23 27 16 23 27 351 -450 11 14 15 33 29 14 16 37 27 451 -550 32 41 27 17 25 31 41 18 22 551 -650 30 31 35 22 10 14 16 12 7 651 -750 6 3 0 2 0 0 0 751 -875 0 0 0 0 0 876 -1000 0 0 0 0 Band* 2004 2005 2006 2007 0 -275 3 5 1 11 276 -375 22 17 13 27 376 -475 40 34 41 31 476 -575 20 28 30 25 % of applications in scoring 576 -675 15 14 13 6 676 -775 0 2 1 0 band. 776 -875 0 0 *Scoring bands changed. Baldrige Performance Excellence Program | www. nist. gov/baldrige 876 -1000 0 0 2017
2017 Scoring of Applications, 2008– 2016 Proces s Band 0– 150 151– 200 201– 260 261– 320 321– 370 371– 430 431– 480 481– 550 ’ 1 ’ 09 ’ 10 ’ 11 ’ 12* 8 3 5 6 4 4 0 0 10 8 6 3 0 21 23 28 21 16 47 50 39 26 45 15 13 22 13 39 2 0 1 1 0 0 0 ’ 1 Result ’ 15 ’ 16 4 s Band 0 0– 125 126– 0 0 170 171– 14 18 4 15 210 211– 45 41 46 38 255 256– 36 41 42 29 300 301– 5 0 8 12 345 346– 0 0 390 391– 0 0 450 Baldrige Performance Excellence Program | www. nist. gov/baldrige ’ 08 ’ 09 ’ 10 ’ 11 ’ 12 ’ 13 ’ 14 ’ 15 ’ 16 18 21 16 13 8 5 0 0 12 34 29 27 17 8 14 9 23 21 26 27 30 17 37 36 54 23 26 15 1 9 23 17 29 23 14 31 23 6 4 4 4 18 14 23 15 15 1 0 0 9 0 8 3 0 0 0 0 0 % of applications in scoring band. *2012: New eligibility rules
2017 Median for All 2016 Applicants After Consensus Review Median Scores for All Site-Visited Applicants after Site Visit Review Median Scoring Ranges, 2016 Item 1. 1 Item 7. 5 Item 1. 2 90 -100% Item 7. 4 Item 2. 1 70 -85% 50 -65% Item 7. 3 Item 2. 2 30 -45% 10 -25% Item 7. 2 Item 3. 1 0 -5% Item 7. 1 Item 3. 2 Item 6. 2 Item 4. 1 Item 6. 1 Item 4. 2 Item 5. 2 Baldrige Performance Excellence Program | www. nist. gov/baldrige Item 5. 1
2017 Award Recipients: • 3 M Dental Products Manufacturing • Cargill Corn Milling North • • • Division (1997) ADAC Laboratories (1996) Armstrong Building Products Operations (1995) AT&T Transmission Systems Business Unit (1992) The Bama Companies, Inc. (2004) Boeing Airlift & Tanker Programs (1998) Cadillac Motor Car Company (1990) • • • Baldrige Performance Excellence Program | www. nist. gov/baldrige America (2008) Clarke American Checks, Inc. (2001) Corning Telecommunications Products Division (1995) Dana Corporation—Spicer Driveshaft Division (2000) Eastman Chemical Company (1993) Honeywell Federal Manufacturing & Technologies (2009) IBM Rochester (1990)
2017 Award Recipients: • Solectron Corporation Manufacturing • KARLEE Company, Inc. (1991 and 1997) STMicroelectronics— • Region Americas (1999) Sunny Fresh Foods, Inc. • (2005) • Texas Instruments Defense Systems & • Midway USA (2009) Electronics Group (1992) • Motorola CGISS (2002) • Westinghouse • Motorola, Inc. (1988) Commercial Nuclear • Nestlé Purina Pet. Care Co. Fuel Division (1988) (2010) • Xerox Corp. Business • Solar Turbines Inc. (1998) Products & Systems (1989) • Zytec Corporation Baldrige Performance Excellence Program | www. nist. gov/baldrige (2000) Lockheed Martin Missiles • and Fire Control (2012) MEDRAD, Inc. (2003, 2010) • Milliken & Company • (1989)
Award Recipients: Service • AT&T Consumer Communications Services (1994) • AT&T Universal Card Services (1992) • BI (1999) • Boeing Aerospace Support (2003) • Caterpillar Financial Services Corp. U. S. (2003) • Dana Commercial Credit Corporation (1996) • Dyn. Mc. Dermott Petroleum Operations (2005) Baldrige Performance Excellence Program | www. nist. gov/baldrige • Federal Express Corporation (1990) • GTE Directories Corporation (1994) • Merrill Lynch Credit Corporation (1997) • Operations Management International, Inc. (2000) • Pricewaterhouse. Coopers Public Sector Practice (2014) • Premier Inc. (2006) • The Ritz-Carlton Hotel Company, L. L. C. (1992, 1999) • Xerox Business Services 2017
Award Recipients: Small Business • Ames Rubber Corporation • Midway. USA (2009, 2015) • (1993) • • Branch-Smith Printing Division (2002) • • Custom Research Inc. (1996) • • Don Chalmers Ford (2016) • • Freese and Nichols Inc. (2010) • • Globe Metallurgical Inc. • (1988) • • Granite Rock Company (1992) • • K&N Management (2010) • Los Alamos National Bank • (2000) Baldrige Performance Excellence Program | www. nist. gov/baldrige • Marlow Industries, Inc. • 2017 Momentum Group (2016) Pal’s Sudden Service (2001) Park Place Lexus (2005) PRO-TEC Coating Company (2007) Stoner, Inc. (2003) Studer Group (2010) Sunny Fresh Foods (1999) Texas Nameplate Co. , Inc. (1998, 2004) Trident Precision Manufacturing, Inc. (1996) Wainwright Industries, Inc. (1994) Wallace Co. , Inc. (1990)
2017 Award Recipients: Education • Charter School of San Diego (2015) • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Iredell–Statesville Schools (2008) • Jenks Public Schools (2005) • Kenneth W. Monfort College of Business (2004) • Montgomery County Public Schools (2010) • Pearl River School District (2001) • Pewaukee School District (2013) • Richland College (2005) • University of Wisconsin–Stout (2001) Baldrige Performance Excellence Program | www. nist. gov/baldrige
Award Recipients: Health Care • • • Advocate Good Samaritan Hospital (2010) Atlanti. Care (2009) Baptist Hospital, Inc. (2003) Bronson Methodist Hospital (2005) Charleston Area Medical Center Health System (2015) Heartland Health (2009) Henry Ford Health System (2011) Hill Country Memorial (2014) Kindred Nursing and Rehabilitation Center —Mountain Valley (2016) Memorial Hermann Sugar Land Hospital (2016) Baldrige Performance Excellence Program | www. nist. gov/baldrige (Continued on the next slide) 2017
Award Recipients: Health Care (Continued from the previous slide) • Mercy Health System (2007) • North Mississippi Medical Center (2006) • North Mississippi Health Services (2012) • Poudre Valley Health System (2008) • Robert Wood Johnson University Hospital Hamilton (2004) • Saint Luke’s Hospital of Kansas City (2003) • Schneck Medical Center (2011) • Sharp Health. Care (2007) • Southcentral Foundation (2011) • SSM Health Care (2002) • St. David’s Health. Care (2014) • Sutter Davis Hospital (2013) Baldrige Performance Excellence Program | www. nist. gov/baldrige 2017
2017 Award Recipients: Nonprofit • City of Coral Springs, Florida (2007) • City of Irving, Texas (2012) • Concordia Publishing House (2011) • Elevations Credit Union (2014) • Mid-American Transplant Services (2015) • U. S. Army Armament Research, Development and Engineering Center (ARDEC; 2007) • Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (2009) Baldrige Performance Excellence Program | www. nist. gov/baldrige
2017 For more information • Baldrige Excellence Framework booklets and free content • Self-assessment tools • Organizational assessments • Training, conferences, and executive education • Award recipient profiles • Case studies • Connections to the Baldrige community Baldrige Performance Excellence Program | www. nist. gov/baldrige www. nist. gov/bald rige (301) 975 -2036 baldrige@nist. gov
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