2013 Introduction to the Baldrige Program Baldrige Performance

2013 Introduction to the Baldrige Program Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 What Is the Baldrige Program? Mission: improve the competitiveness and performance of U. S. organizations ● Public-private partnership ● Presidential education and award program Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 The Baldrige Program. . . ● ● Authors the Baldrige Criteria for Performance Excellence Offers organizational assessments and selfassessment tools Provides training, executive development, and conferences Manages the Malcolm Baldrige National Quality Award Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Program History Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100 -107 ● Created award program to – identify/recognize role-model businesses – establish criteria for evaluating improvement efforts – disseminate/share best practices ● Expanded to health care and education (1998) and to nonprofit sector (2005) Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Baldrige Community Foundation for the Malcolm Baldrige National Quality Award Alliance for Performance CV Excellence ASQ (Contractor) Baldrige Performance Excellence Program | www. nist. gov/baldrige Department of Commerce National Institute of Standards and Technology Board of Examiners • Judges • Examiners Board of Overseers Baldrige Award Recipients Cooperating Organizations • Professional Societies • Trade Associations

2013 Performance Excellence An integrated approach to organizational performance management that results in ● delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability ● improvement of overall organizational effectiveness and capabilities ● organizational and personal learning Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 The Baldrige Criteria ● ● ● Define performance excellence Organizational Profile and seven categories—an integrated management framework Used by diverse organizations in all sectors of the Used to identify award recipients Updated every two years Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Program Achievements ● Created a national and international standard for performance excellence ● Produced role models ● Shared best management practices ● Generated award programs ● Raised U. S. competitiveness ● Established outreach and education systems Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Start Your Baldrige Journey ● ● Purchase the Criteria for Performance Excellence, or download free Criteria content and self-assessment resources. Contact your state or sector Baldrige-based program. ● Attend a national or regional conference. ● Contact a Baldrige Award recipient. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 Start Your Baldrige Journey ● ● Do a Baldrige self-assessment. Apply for a Baldrige-based award, or consider a Baldrige Collaborative Assessment. Become a Baldrige examiner, or attend examiner training. Consider the Baldrige Executive Fellows Program for a senior leader. Baldrige Performance Excellence Program | www. nist. gov/baldrige

2013 For More Information ● ● ● ● Criteria booklets and free Criteria content Self-assessment tools Organizational assessments Training, conferences, and executive education Award recipient profiles Case studies Connections to the Baldrigewww. nist. gov/baldrige community baldrige@nist. gov (301) 975 -2036 Baldrige Performance Excellence Program | www. nist. gov/baldrige