2013 Customer Satisfaction Survey Results for Florida and

2013 Customer Satisfaction Survey Results for Florida and Hendry County

Client Satisfaction with Service in Florida and Hendry County 100 90 95. 8% 98. 8% 94. 1% 96. 4% 80 70 Satisfied 60 50 Very satisfied 40 30 20 10 0 Florida Hendry Information accuracy Florida Hendry Timely delivery

Client Satisfaction with Service in Florida and Hendry County 100 90 93. 7% 95. 8% 80 95. 6% 97. 6% Florida Hendry Satisfied 70 Very satisfied 60 50 40 30 20 10 0 Florida Hendry Information relevance Ease of understanding

Client Outcomes in Florida and Hendry County 100% 90% 80% 70% Don't know No 70% 60% 50% 40% Yes 40% 30% 20% 10% 0% Florida Hendry Had an opportunity to use the information 0% Florida Hendry Information solved the problem or answered question

Sharing Information and Overall Satisfaction in Florida and Hendry County 100% 100 90% 90 80% 70% 60% 50% Don't know No 80 Yes 50 70 Satisfied 60 Very satisfied 40% 40 30% 30 20% 20 10% 10 0% 0 Florida Hendry Client shared information with someone else 97. 6% 95. 8% Florida Hendry Overall satisfaction with the office’s service

Times and Years Using Extension Services for Florida and Hendry County 100% 90% 80% 70% 60% 15 or more times 90% 10 -14 times 70% 5 -9 times 50% 40% 80% 60% 3 -4 times 50% 40% 20% 10% 2 times 20% 0% 1 time 30% Florida Hendry 15 and higher 5 -14 years 3 -4 years 30% 2 years or less 10% 0% Florida Hendry

Visits and usefulness of County and Main IFAS websites for Florida and Hendry County 100% 90% 100% 80% 70% 60% 50% 40% Don't know 90% 80% Don't Know Neither Website 70% 60% Extremely useful County website Main IFAS website 30% 20% Both websites 10% 0% Florida Visits Hendry Moderately useful 50% 40% 30% Slightly useful 20% 10% Not at all useful 0% Florida Hendry Usefulness

Demographic Attributes of Respondents for Florida and Hendry County 1% 1% 75+ Other 1% 65 -74 1% 1% Hispanic Black 55 -64 1% 0% White 45 -54 0% 35 -44 0% 0% < 35 0% Florida Hendry Age Florida Hendry Race

Demographic Attributes of Respondents for Florida and Hendry County 100% 90% > B. S. 80% 70% 80% B. A. /B. S. 60% 50% 30% 10% Florida 60% Rural area, not on a farm 30% 20% A farm 10% < H. S. 0% Subdivision in a town or city 40% H. S. Diploma 20% 70% 50% Some College 40% Downtown area in a city or town Hendry Education 0% Florida Hendry Residence

Respondent’s Gender for Florida and Hendry County 100 90 80 70 60 50 Male 40 Female 30 20 10 0 Florida Hendry

Response Rates for Florida and Hendry County 100 90 80 70 60 1, 392 of 2, 591 50 167 of 324 40 30 20 53. 7% 51. 5% 10 0 Florida Hendry