2006 Amadeus IT Group SA Amadeus Central Ticketing

© 2006 Amadeus IT Group SA Amadeus Central Ticketing Reissue/Exchange 1

2 If fare is higher If there is a change of airline If there is a class change (with a fare difference) If the airline does not permit revalidation If the airline has any changes fee If there is a change of routing or departure city © 2006 Amadeus IT Group SA Why it is necessary to Reissue/ Exchange ticket?

ü ü ü ü 3 No additional with reissue fee Additional Tax(es) with reissue fee Additional Fare – old tax(es) with reissue fee Additional Tax(es) and Fare with reissue fee © 2006 Amadeus IT Group SA Scenario of Reissue/Exchange - Totally Unused Ticket - Partially Used Ticket

Which do you need to do before reissue? Read the fare note/rule for the old fare » To do Fare display in the past date using (FQD) » 4 FQD Transaction code BKKLON Origin, Destination /ALH Slash, specific carrier /D 12 MAR 12 Slash, past date to depart /CV…. . Slash, booking class /R, 01 MAR 12 Slash, ticketing date © 2006 Amadeus IT Group SA FQDBKKLON/ALH/D 12 MAR 12/CV/R, 01 MAR 12

How to make informative pricing for past date fare (FQP) With stopover at all route FQPBKK/ALH/D 12 MAR/CVFRA/D 14 MARLHR/D 20 MA RFRA/D 22 MARBKK/R, 01 MAR 12 5 FQP Transaction code BKK City pair /ALH Slash, validating carrier /D 12 MAR Slash, travelling date /CV Slash, same booking class all route FRA City pair /D 14 MAR Slash, travelling date LHR…. . City pair /R, 01 MAR 12 Ticketing date © 2006 Amadeus IT Group SA »

With no-stopover at connecting point 6 FQPBKK/ALH/D 12 MAR/CVFRA/D 12 MARLHR/D 20 MARFRA/D 20 MARBKK-/R, 01 MAR 12 FQP Transaction code BKK City pair /ALH Slash, validating carrier /D 12 MAR Slash, travelling date /CV Slash, same booking class all sector FRA City pair /D 12 MAR Slash, travelling date LHR City pair -…… Hyphen after each city you would like to indicate as a stopover /R, 01 MAR 12 Slash, ticketing date © 2006 Amadeus IT Group SA »

Rule step The following conditions of the fare rule must be validated » Number of stopovers/transfers (SO) » Seasonality (including blackout dates) (SE) » Day of week (DA) » Flight application (FL) » Transferable (TF) » Penalty (PE) 7 © 2006 Amadeus IT Group SA FQN (follow by the fare line number) FQN 5*SO, TF, SE, DA, FL, PE (Specific categories)

Elements need to be updated before reissue Itinerary » TST » Fare » Tax » Total » Fare basis » Not valid After » Fare Calculation Form of payment (FP) » Commission (FM) » Original issue (FO) » 8 © 2006 Amadeus IT Group SA »

1. Create a new PNR/Change PNR with the new flights 2. Price the new fare 3. Exchange the ticket - TTK/EXCH 4. Update the TST - not valid after, TTK/VXX(DATE) - delete old tax, TTK/O - add all old tax, TTK/O - new/difference tax, TTK/X - total, TTK/T 9 © 2006 Amadeus IT Group SA Re-issue Steps: Totally Unused

5. Go back to the PNR and enter the old and the new form of payment - FPO/ old +/ new 6. Display Electronic Ticket Record 7. Enter the original document - FO*Lx ** x is line number of FA or FH element 8. Received from: RF agent name 9. Reissue the ticket with the passenger number - TTP/P__ 10 © 2006 Amadeus IT Group SA Re-issue Steps (continue. . )

For example 1: No ADC fare with Reissue fee Agent issued ticket BKK-x/FRA-LHR-x/FRA-BKK © 2006 Amadeus IT Group SA » 11

A passenger prefers to change the travelling date To check fare note/rule for revalidation © 2006 Amadeus IT Group SA FQDBKKLON/ALH/D 1 AUG 12/CV/R, 28 JUN 12/IL 12

© 2006 Amadeus IT Group SA FQN 1*PE 13

© 2006 Amadeus IT Group SA Flight application: FQN 1*FL 14

© 2006 Amadeus IT Group SA To convert EUR into local currency use BSR from GDS enter: FQC 120 EUR 15

Compare the old fare and the new fare THB 39500 Old Taxes THB 14890 YQ THB 700 TS THB 1550 RA THB 260 DE New Fare THB 39500 New Taxes THB 14890 YQ THB No ADC THB 1550 RA THB 260 DE THB 4055 GB THB 1250 UB Reissue Fee THB 4830 DU (Tax code for LH reissue fee) Totally add 16 700 TS THB 4830 © 2006 Amadeus IT Group SA Old Fare

© 2006 Amadeus IT Group SA 1. Change PNR with the new flight 17

© 2006 Amadeus IT Group SA 2. Price the new fare: FXP 18

Display TST: TQT/T 3 New Fare © 2006 Amadeus IT Group SA New Taxes 19

3. Exchange the ticket: TTK/EXCH © 2006 Amadeus IT Group SA Fare changed to be reissued “R” 20

4. Update the TST FARE BASIS FROM AUTO PRICING © 2006 Amadeus IT Group SA NOT VALID BEFORE, NOT VALID AFTER SAME AS NEW FARE AUTO PRICING 21

© 2006 Amadeus IT Group SA To add re-issue fee: TTK/X 4830 DU/TTHB 4830 22

© 2006 Amadeus IT Group SA 5. Update form of payment: FPO/CASH+/CASH 23

© 2006 Amadeus IT Group SA 6. To display E-ticket record: TWD/L 8 24

7. To enter the original document: FO*L 8 © 2006 Amadeus IT Group SA >FO 220 -5913021078 E 1 BKK 28 JUN 12/35303354/220 -5913021078 E 1 25

© 2006 Amadeus IT Group SA 8. Received from: RFSATHIEN 26

© 2006 Amadeus IT Group SA 9. To reissue the ticket: TTP/P 1 27

To retrieve PNR: RT 2 VJDRT number 28 © 2006 Amadeus IT Group SA New ETKT

To display new E-ticket record: TWD/L 8 E-Ticket status © 2006 Amadeus IT Group SA Total additional amount 29

To retrieve old E-ticket record: TWD/O* © 2006 Amadeus IT Group SA Old E-Ticket record changed to be “E” 30

For example 2: ADC fare and taxes without reissue fee © 2006 Amadeus IT Group SA Agent issued ticket : BKK-x/FRA-TXL-x/FRA-BKK 31

Passenger wants to change the routing to London on the same date » To check fare note/rule for revalidation © 2006 Amadeus IT Group SA FQDBKKTXL/ALH/D 1 OCT 12/CD/R, 28 JUN 12/IL 32

© 2006 Amadeus IT Group SA To display fare rule: FQN 1*PE 33

Compare the old fare and the new fare THB 125000 New Fare THB Taxes 34 135000 Diff Fare THB Taxes 10000 Diff Taxes THB 14890 YQ THB 700 TS THB 1700 OY THB 8105 GB THB 1285 RD THB 1250 UB THB 775 RA THB 1550 RA THB 775 RA THB 440 DE THB 260 DE THB 0 DE Reissue Fee No reissue fee Totally add THB 20130 (10000+8105+1250+775) © 2006 Amadeus IT Group SA Old Fare

© 2006 Amadeus IT Group SA 1. Change PNR with the new flight 35

© 2006 Amadeus IT Group SA 2. Price the new fare: FXP 36

Display TST: TQT/T 3 New Fare © 2006 Amadeus IT Group SA New Taxes 37

3. Exchange the ticket: TTK/EXCH © 2006 Amadeus IT Group SA Fare changed to be reissued “R” 38

4. Update the TST © 2006 Amadeus IT Group SA Update Taxes Delete all taxes first: TTK/O 39

4. Update TST (continue) Add old taxes: TTK/O 14890 YQ/O 700 TS/O 1700 OY/O 1285 RD/O 775 RA/O 440 DE © 2006 Amadeus IT Group SA » 40

4. Update TST (continue) Add diff taxes and fare: TTK/X 8105 GB/X 1205 UB/X 775 RA/TTHB 20130 © 2006 Amadeus IT Group SA » 41

4. Update TST (continue) Input Not Valid After: TTK/VXX 02 OCT © 2006 Amadeus IT Group SA » 42

© 2006 Amadeus IT Group SA 5. Update form of payment: FPO/CASH+/CASH 43

© 2006 Amadeus IT Group SA 6. To display E-ticket record: TWD/L 8 44

7. To enter the original document: FO*L 8 © 2006 Amadeus IT Group SA >FO 220 -5913021086 E 1 BKK 28 JUN 12/35303354/220 -5913021086 E 1 45

© 2006 Amadeus IT Group SA 8. Received from: RFSATHIEN 46

© 2006 Amadeus IT Group SA 9. To reissue the ticket: TTP/P 1 47

To retrieve PNR: RT 2 ZEULH number 48 © 2006 Amadeus IT Group SA New ETKT

To display new E-ticket record: TWD/L 8 E-Ticket status © 2006 Amadeus IT Group SA Total additional amount 49

To retrieve old E-ticket record: TWD/O* © 2006 Amadeus IT Group SA Old E-Ticket record changed to be “E” 50

For more information contact Amadeus Training 02 -2079090 press 3 To reserve a seat for training send an e-mail to us alc@thaiamadeus. com 51 © 2006 Amadeus IT Group SA Or Enter: GGAMATHT 12 for search course Amadeus Reissue Ticket

© 2006 Amadeus IT Group SA GGAMATHT 12 52

To download our training documents visit website www. tg 1 a. com © 2006 Amadeus IT Group SA Click on tab Training then Training library 53

Answers 54 © 2006 Amadeus IT Group SA Questions

© 2006 Amadeus IT Group SA Thank you for your attention. 55

56 © 2006 Amadeus IT Group SA